1. Denise K. Cecchi
13625 S. 48th St #1098 Phoenix AZ 85044 T:(480) 274-4993 E: email@example.com
Dedicated and driven individual seeking a career in a company with professional growth. I am a hard worker
with enthusiasm for company and the Client. I am confident, a great leader and team player for both business
and clients. My goal is to help company succeed with my experience and work ethics.
Knowledge in Microsoft Word and Excel
20+ year’s customer service experience
Type 45 WPM
10 key by touch
Multi-line switchboard phone
Inbound/outbound call center
Creative problem solving
Dillard’s March 2015-June2015
Assistant executive staff, processed weekly payroll for store employee's, time keeping, audit employee files,
training, assisted Opts manager with training classes,
E-Verify set up new employees issuing employee numbers and badges, updated employees contact information,
made time entry corrections
Handled confidential time sensitive documents to forward to HQ. Dispatched files to correct departments,
dispatched staff, greeted buyers and guest,
Clerical duties such as typing, filing, data entry, phone calls, scheduling appointments, and messages.
Maintained neat and organized work station.
Safelite Auto Glass July 2014-December 2014
Client Services/Inbound Sales
Educate while engaging the customer on windshield safety, provided customers with companies history and why
Safelite was the best, schedule appointments, client retention, up selling. Held high client sales rate.
Peckham Inc. October 2013-January 2014
General Information Passport Specialist
Non-profit organization contracted with the Department of State. Inbound call center help desk for US passport
information. Duties include strong customer service, multi-line phone, and knowledge of resources
Guidelines and procedures, clean organized work station and problem resolution – passport turnaround time
2. Target Financial Services September 2008 – December 2009
Customer service, collections, reviewed accounts, problem solving. Payment resolution with clients, advisor on
current laws and credit procedures, clean organized work station. Made phone calls, messages, clerical duties
such as Windows, Word, 10-key, switchboard, office equipment and appointment scheduling.
A.D.P., Tempe, AZ October 2006 – March 2008
Payroll Specialist (Small Business Services)
Customer service, managed client accounts, ran reports, public relations, processed payroll, provided resource
services for small business such as tax filing and human resource questions, follow-ups with clients, set up
appointments and schedules. Maintained clean and organized work station, client retention, office duties such
as typing, filing, incoming/outgoing phone calls, Windows and Microsoft.
California Department of Motor Vehicles June 1999 – February 2006
Customer service, cash handling, processed driver’s license applications, processed vehicle registration, vehicle
inspection, public relations, fraud detection. Security training, inventory control, ran reports, scheduling, and
office duties; such as filing, faxing, and answered incoming phone calls.
Rancho Vista/Temecula Adult School June 1992
High School Diploma
Maric College of Medical Careers June 1993
San Marcos, CA
References available upon request