1. …Continued…
DEMETRIC L. HATHORN
 7285 Woolmarket Rd, Apt I-357  Biloxi, MS 39532  hathorn5150@yahoo.com  228-233-8468
QUALIFICATIONS SUMMARY
Highly reliable Customer Service Professional with more than 15 years directly-related experience in
the retail sector. Often referred to as a "people's person," listens, comprehends, and resolves work
place problems. Successfully held positions such as manager and assistant manager, as well as
sales associate.
 Talent for identifying customer needs and presenting appropriate company product and
service offerings.
 Demonstrated ability to gain customer trust and provide exceptional follow-up, leading to
increased repeat and referral business.
 Expertise in resolving escalated customer service issues.
EXPERIENCE
CARPET MART – Gautier, MS 40+ hours per week
Customer Sales Associate (2004 to Present)
Receives customers and ascertain their needs/interests. Based on customer drawings and specs,
calculate amount of material needed for homes/businesses. Includes but not limited to floor tiles,
carpet, wood flooring, wall tiles, accompanying accessories, etc. On larger orders, makes on-site
visits to take measurements, advise customers, and give estimated costs. Pull and demonstrate
products to customers, answering their questions, explaining proper usage, etc. Participate in taking
inventory, unloading/restocking products, in-store display set-up, recommending replacement
products, etc.
REX ELECTRONICS AND APPLIANCES - Gautier, MS 40 hours per week
Sales Associate (2003-2004)
Retail sales associate for wide assortment of electronic items. Greeted customers and made sales
by cash, credit cards, etc., and entered into computer. Assisted in stocking store on daily basis,
ensuring set-up and maintenance of electronic displays, demonstrating equipment usage to
customers, suggesting alternatives when necessary, etc. Also explained and assisted customers
with financial forms/contracts when making large purchases through local finance companies.
CARPET MART – Gautier, MS 40+ hours per week
Manager (2001 - 2003)
Promoted to lead and supervised a team of up to 7 permanent employees, responsible for time and
attendance, arranging floor coverage, receiving and solving customer complaints, recommending
hiring/firing, etc. Complete authority and supervision over retail facility. Counted and recorded
monies and accounts receivables each day. Completed deposit slips and made bank deposits on

2. DEMETRIC L. HATHORN
Page 2 of 2
Experience Continued
daily basis. Also responsible for contacting customers to obtain late payments, necessary to
reconcile accounts receivable ledger.
Advised and discussed issues with the owner and Assistant Manager on subjects ranging from
directing the outlet to enhancing customer satisfaction. Provide employees with tools to maintain and
increase service levels to all customers, promoting sales. Gather, analyze, and report
daily/weekly/monthly sales and service stats to the owner.
Coordinated with working crews or private contractors to ensure installation of job orders. Provided
directions, visited job sites, and made on-the-spot decisions, as necessary to ensure customer
satisfaction. Worked with contractor owner to ensure safety of workers, as well as compliance with
various building codes.
 Increased employee knowledge by attending manufacturing seminars and briefing or training
employees on new developments, different installation techniques, and upcoming advances
in flooring products.
 Enhanced employee performance and attendance through daily mentoring, one-on-one
discussions.
 Received outstanding positive comments from team members on employee reviews, as well
as exceptional feedback from the owner.
CARPET MART – Gautier, MS 40+ hours per week
Fork Lift Operator (1998 - 2001)
Responsible for unloading and loading flooring materials into and from trucks and cars. Situated
pallets and product displays within the warehouse.
EDUCATION AND TRAINING
 D'iberville High School (1991)
 Mississippi Gulf Coast Junior College (1992 - 1993)
 CPR
 Enhanced Customer Service
NOTE: References will be provided upon request. Respectfully request no contact with
Carpet Mart in advance of any job offers. I don’t want to be released from employment
prematurely.