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Next Level Account-Based Marketing:
Generating the RIGHT Leads
March 30, 2016 | 11am PT / 2pm ET
Scott Vaughan
CMO
Integrate
Peter Isaacson
CMO
Demandbase
©2016 Copyright Demandbase, Inc.
Demandbase Confidential.
2
Welcome
Peter Isaacson
CMO, Demandbase
@peisaacson
Scott Vaughan
CMO, Integrate
@ScottAVaughan
©2016 Copyright Demandbase, Inc.
Demandbase Confidential.
3
Today’s Discussion
ABM Reality:
We Can Do Better
Operationalizing
Account-Based Marketing
Next Level ABM
in Practice
©2016 Copyright Demandbase, Inc.
Demandbase Confidential.
4
B2B Account-Based Marketing
Focus on the Goal (not the definition).
Identify the companies most likely to buy, market to
decision makers & develop new customers w/ sales.
©2016 Copyright Demandbase, Inc.
Demandbase Confidential.
5
Where Are You on the ABM Journey?
Thinking about deploying/doing
research
We are piloting ABM
We are in full deployment
ABM is so yesterday, I’m on to the
next thing
©2016 Copyright Demandbase, Inc.
Demandbase Confidential.
6
Everybody Thinks ABM is A Good Idea…
Account-Based Marketing:
We Can Do Better
©2016 Copyright Demandbase, Inc.
Demandbase Confidential.
8
©2016 Copyright Demandbase, Inc.
Demandbase Confidential.
9
ABM: Today’s Biggest Challenges
1.  Sales & Marketing Collaboration
2.  Identifying Accounts & Decision-
Makers
3.  Measuring Business Impact
©2016 Copyright Demandbase, Inc.
Demandbase Confidential.
10
#1 Sales & Marketing Collaboration
MARKETING SALES
Leads
Personas
Quantity
Individuals
Opportunities
Buyers/Influencers
Quality
Accounts
©2016 Copyright Demandbase, Inc.
Demandbase Confidential.
11
Now you have a solid base of target
accounts:
§  How do I target high value accounts- even
when still “anonymous”?
§  How do I identify accounts demonstrating
buying signals
§  How do I generate new contacts/decision
markers within the account?
#2 Identifying Accounts & Decision-Makers
©2016 Copyright Demandbase, Inc.
Demandbase Confidential.
12
#3 Measuring Business Impact
Campaign Metrics
Close Rates
ACV
Funnel Velocity
Target Account Activity
Opportunities
Pipeline
Closed Revenue
Available to Close
Business Outcomes
Impressions/CPMs
Click-through Rates
Web Traffic
Unique Visitors
Net New Names
Inquiries
MQLs
©2016 Copyright Demandbase, Inc.
Demandbase Confidential.
13
Why Are You Deploying / Evaluating An
ABM Strategy?
Current lead gen efforts have
plateaued or aren’t working
Sales wants more qualified leads
My boss/colleagues think it’s a
good idea
It aligns with that, who and how
we sell
Operationalizing Account-Based
Marketing to Make it Work!
Insight to Action
©2016 Copyright Demandbase, Inc.
Demandbase Confidential.
15
Building a Target Account List
Keep in mind: what sales WANTS and will be DYNAMIC
1
2
3
4
Build an initial list (Marketing needs to contribute)
Secure agreement from execs, sales & marketing stakeholders
Verify and iterate with field sales
Update at regular intervals
©2016 Copyright Demandbase, Inc.
Demandbase Confidential.
16
VELOCITY: Automating & Shrinking the
Buyer’s Journey UPFRONT
©2016 Copyright Demandbase, Inc.
Demandbase Confidential.
17
Identify target accounts with buying signals
Generate NEW, account-based leads to create
and engage buyers
Ensure data is accurate and 100% marketable
for nurture and/or sales for opportunity follow-up
Close the loop to measure & optimize ROI on
ABM programs
Steps to Create Account-Based Leads
©2016 Copyright Demandbase, Inc.
Demandbase Confidential.
18
Identify target accounts with buying signals
Steps to Create Account-Based Leads
©2016 Copyright Demandbase, Inc.
Demandbase Confidential.
19
Generate NEW, account-based leads to create
and engage buyers
Steps to Create Account-Based Leads
©2016 Copyright Demandbase, Inc.
Demandbase Confidential.
20
Ensure data is accurate and 100% marketable
for nurture and/or sales for opportunity follow-up
Steps to Create Account-Based Leads
©2016 Copyright Demandbase, Inc.
Demandbase Confidential.
21
Close the loop to measure & optimize ROI on
ABM programs
Steps to Create Account-Based Leads
©2016 Copyright Demandbase, Inc.
Demandbase Confidential.
22
1. Identify the target accounts and those showing
buying signals
©2016 Copyright Demandbase, Inc.
Demandbase Confidential.
23
I’ve Identified Prospective Accounts, What Then?
I can:
§  Generate reach out/execute programs to my
existing database of contacts?
§  Alert sales to call all their contacts they know
within that account?
§  Or….
©2016 Copyright Demandbase, Inc.
Demandbase Confidential.
24
2. Generate new target account-based leads to
engage the buying committee
©2016 Copyright Demandbase, Inc.
Demandbase Confidential.
25
3. Ensure all lead data is rich, accurate and 100% matched
to in-market companies to accelerate opportunities
©2016 Copyright Demandbase, Inc.
Demandbase Confidential.
26
4. Close the Loop for ROI on ABM programs
Case Study:
Next Level ABM in Practice
©2016 Copyright Demandbase, Inc.
Demandbase Confidential.
28
Shift to Account-Based Marketing
Off-Site Advertising
Identify the right accounts
Market to those accounts
•  Account-Based Advertising
•  Account-Based Lead Gen
Measure by accounts
Market to personas
Measure by media metrics
Siloed awareness and lead
generation execution
Past Tactics ABM Tactics
©2016 Copyright Demandbase, Inc.
Demandbase Confidential.
29
Deploy A Named Account Strategy
Goals: alignment with sales, quality & conversion, campaign roll
out with one story
Before
•  Multiple personas with a focus on the non linear buyer’s
journey
•  Focus on omnipresent - everywhere to everyone
After
•  Grow toward less volume, more quality pipeline/speed
to conversion
Surround specific accounts leveraging vendor
partnership
•  Demandbase: high-level awareness
•  Integrate: qualified leads
•  Messaging: Consistent across advertising and
content syndication
•  Change in strategy and reporting
©2016 Copyright Demandbase, Inc.
Demandbase Confidential.
30
The Results
Top DemandBase/Integrate performers impacted:
Insurance Company
•  Impressions: 3,536
•  CTR: 0.06%
•  Leads: 5
•  Titles: InfoSec Architect,
Compliance Director
Financial Company
•  Impressions: 5,586
•  CTR: 0.07%
•  Leads: 5
•  Titles: Compliance Officer, Dir.
Security Operations, InfoSec
Analyst
Pharmaceutical Company
•  Impressions: 1,119
•  CTR: 0.09%
•  Leads: 5
•  Titles: Dir. Security Operations, Dir
Compliance, InfoSec Architect
Collaborative reporting:
©2016 Copyright Demandbase, Inc.
Demandbase Confidential.
31
ABM- Key Takeaways
§  ABM is hot because it is the best approach for
creating high value opportunities
§  ABM is maturing as a category
§  Connecting programs across the funnel
§  Tech integrations by ABM vendors are helping
customers get better results
April 20-21
Pier 27, San Francisco
www.MarketingInnovationSummit.com
#B2BSummit
©2016 Copyright Demandbase, Inc.
Demandbase Confidential.
33
Q&A
Peter Isaacson
CMO, Demandbase
@peisaacson
Scott Vaughan
CMO, Integrate
@ScottAVaughan

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Next Level ABM: Delivering the RIGHT Leads

  • 1. Next Level Account-Based Marketing: Generating the RIGHT Leads March 30, 2016 | 11am PT / 2pm ET Scott Vaughan CMO Integrate Peter Isaacson CMO Demandbase
  • 2. ©2016 Copyright Demandbase, Inc. Demandbase Confidential. 2 Welcome Peter Isaacson CMO, Demandbase @peisaacson Scott Vaughan CMO, Integrate @ScottAVaughan
  • 3. ©2016 Copyright Demandbase, Inc. Demandbase Confidential. 3 Today’s Discussion ABM Reality: We Can Do Better Operationalizing Account-Based Marketing Next Level ABM in Practice
  • 4. ©2016 Copyright Demandbase, Inc. Demandbase Confidential. 4 B2B Account-Based Marketing Focus on the Goal (not the definition). Identify the companies most likely to buy, market to decision makers & develop new customers w/ sales.
  • 5. ©2016 Copyright Demandbase, Inc. Demandbase Confidential. 5 Where Are You on the ABM Journey? Thinking about deploying/doing research We are piloting ABM We are in full deployment ABM is so yesterday, I’m on to the next thing
  • 6. ©2016 Copyright Demandbase, Inc. Demandbase Confidential. 6 Everybody Thinks ABM is A Good Idea…
  • 8. ©2016 Copyright Demandbase, Inc. Demandbase Confidential. 8
  • 9. ©2016 Copyright Demandbase, Inc. Demandbase Confidential. 9 ABM: Today’s Biggest Challenges 1.  Sales & Marketing Collaboration 2.  Identifying Accounts & Decision- Makers 3.  Measuring Business Impact
  • 10. ©2016 Copyright Demandbase, Inc. Demandbase Confidential. 10 #1 Sales & Marketing Collaboration MARKETING SALES Leads Personas Quantity Individuals Opportunities Buyers/Influencers Quality Accounts
  • 11. ©2016 Copyright Demandbase, Inc. Demandbase Confidential. 11 Now you have a solid base of target accounts: §  How do I target high value accounts- even when still “anonymous”? §  How do I identify accounts demonstrating buying signals §  How do I generate new contacts/decision markers within the account? #2 Identifying Accounts & Decision-Makers
  • 12. ©2016 Copyright Demandbase, Inc. Demandbase Confidential. 12 #3 Measuring Business Impact Campaign Metrics Close Rates ACV Funnel Velocity Target Account Activity Opportunities Pipeline Closed Revenue Available to Close Business Outcomes Impressions/CPMs Click-through Rates Web Traffic Unique Visitors Net New Names Inquiries MQLs
  • 13. ©2016 Copyright Demandbase, Inc. Demandbase Confidential. 13 Why Are You Deploying / Evaluating An ABM Strategy? Current lead gen efforts have plateaued or aren’t working Sales wants more qualified leads My boss/colleagues think it’s a good idea It aligns with that, who and how we sell
  • 14. Operationalizing Account-Based Marketing to Make it Work! Insight to Action
  • 15. ©2016 Copyright Demandbase, Inc. Demandbase Confidential. 15 Building a Target Account List Keep in mind: what sales WANTS and will be DYNAMIC 1 2 3 4 Build an initial list (Marketing needs to contribute) Secure agreement from execs, sales & marketing stakeholders Verify and iterate with field sales Update at regular intervals
  • 16. ©2016 Copyright Demandbase, Inc. Demandbase Confidential. 16 VELOCITY: Automating & Shrinking the Buyer’s Journey UPFRONT
  • 17. ©2016 Copyright Demandbase, Inc. Demandbase Confidential. 17 Identify target accounts with buying signals Generate NEW, account-based leads to create and engage buyers Ensure data is accurate and 100% marketable for nurture and/or sales for opportunity follow-up Close the loop to measure & optimize ROI on ABM programs Steps to Create Account-Based Leads
  • 18. ©2016 Copyright Demandbase, Inc. Demandbase Confidential. 18 Identify target accounts with buying signals Steps to Create Account-Based Leads
  • 19. ©2016 Copyright Demandbase, Inc. Demandbase Confidential. 19 Generate NEW, account-based leads to create and engage buyers Steps to Create Account-Based Leads
  • 20. ©2016 Copyright Demandbase, Inc. Demandbase Confidential. 20 Ensure data is accurate and 100% marketable for nurture and/or sales for opportunity follow-up Steps to Create Account-Based Leads
  • 21. ©2016 Copyright Demandbase, Inc. Demandbase Confidential. 21 Close the loop to measure & optimize ROI on ABM programs Steps to Create Account-Based Leads
  • 22. ©2016 Copyright Demandbase, Inc. Demandbase Confidential. 22 1. Identify the target accounts and those showing buying signals
  • 23. ©2016 Copyright Demandbase, Inc. Demandbase Confidential. 23 I’ve Identified Prospective Accounts, What Then? I can: §  Generate reach out/execute programs to my existing database of contacts? §  Alert sales to call all their contacts they know within that account? §  Or….
  • 24. ©2016 Copyright Demandbase, Inc. Demandbase Confidential. 24 2. Generate new target account-based leads to engage the buying committee
  • 25. ©2016 Copyright Demandbase, Inc. Demandbase Confidential. 25 3. Ensure all lead data is rich, accurate and 100% matched to in-market companies to accelerate opportunities
  • 26. ©2016 Copyright Demandbase, Inc. Demandbase Confidential. 26 4. Close the Loop for ROI on ABM programs
  • 27. Case Study: Next Level ABM in Practice
  • 28. ©2016 Copyright Demandbase, Inc. Demandbase Confidential. 28 Shift to Account-Based Marketing Off-Site Advertising Identify the right accounts Market to those accounts •  Account-Based Advertising •  Account-Based Lead Gen Measure by accounts Market to personas Measure by media metrics Siloed awareness and lead generation execution Past Tactics ABM Tactics
  • 29. ©2016 Copyright Demandbase, Inc. Demandbase Confidential. 29 Deploy A Named Account Strategy Goals: alignment with sales, quality & conversion, campaign roll out with one story Before •  Multiple personas with a focus on the non linear buyer’s journey •  Focus on omnipresent - everywhere to everyone After •  Grow toward less volume, more quality pipeline/speed to conversion Surround specific accounts leveraging vendor partnership •  Demandbase: high-level awareness •  Integrate: qualified leads •  Messaging: Consistent across advertising and content syndication •  Change in strategy and reporting
  • 30. ©2016 Copyright Demandbase, Inc. Demandbase Confidential. 30 The Results Top DemandBase/Integrate performers impacted: Insurance Company •  Impressions: 3,536 •  CTR: 0.06% •  Leads: 5 •  Titles: InfoSec Architect, Compliance Director Financial Company •  Impressions: 5,586 •  CTR: 0.07% •  Leads: 5 •  Titles: Compliance Officer, Dir. Security Operations, InfoSec Analyst Pharmaceutical Company •  Impressions: 1,119 •  CTR: 0.09% •  Leads: 5 •  Titles: Dir. Security Operations, Dir Compliance, InfoSec Architect Collaborative reporting:
  • 31. ©2016 Copyright Demandbase, Inc. Demandbase Confidential. 31 ABM- Key Takeaways §  ABM is hot because it is the best approach for creating high value opportunities §  ABM is maturing as a category §  Connecting programs across the funnel §  Tech integrations by ABM vendors are helping customers get better results
  • 32. April 20-21 Pier 27, San Francisco www.MarketingInnovationSummit.com #B2BSummit
  • 33. ©2016 Copyright Demandbase, Inc. Demandbase Confidential. 33 Q&A Peter Isaacson CMO, Demandbase @peisaacson Scott Vaughan CMO, Integrate @ScottAVaughan