The document is a survey from The Big Eazy catering company requesting feedback on a customer's experience at an end-of-year event on January 10th. The survey asks the customer to rate their satisfaction with various aspects of the event such as staff conduct, food quality, and organization. It also asks if the customer would recommend The Big Eazy to others or hire them again based on the performance at this event. Space is provided for additional comments or recommendations.

1. 2053 N Martin Luther King Drive
Milwaukee, Wisconsin 53212
(414) 477-5016
Dear Mister/Madame,
Thank you for giving us the opportunity to serve you better,please help us by taking a few minutes to tell
us about the service that you have received on January 10th
at your organizations End-of-the-Year event.
We appreciate your business and want to make sure we meet your expectations; and to determine if there
is anything we can do to improve any future experiences with our company.
Below is a survey that will provide us with feedback of your experience,please complete and forward
back to me within your earliest convenience. Please feelfree to add any additional comments or
recommendations as you deem appropriate.
Sincerely,
Delores McGaughy
Co-Owner/Public Relation Manager
The Big Eazy

2. Customer Survey
Overall, I am very satisfied with the way The Big Eazy performed for this event.
Strongly Disagree
Somewhat Disagree
NeitherAgree norDisagree
Somewhat Agree
Strongly Agree
Strongly
Disagree
Somewhat
Disagree
Neither Agree
nor Disagree
Somewhat
Agree
Strongly
Agree
Service representation
satisfactory
Event well coordinated
Did the staff perform in a
professional standards of
conduct
Service Delivery Satisfactory
Overall, I am satisfied with
the Big Eazy service
representation
Strongly
Disagree
Somewhat
Disagree
Neither Agree
nor Disagree
Somewhat
Agree
Strongly
Agree
The staff is knowledgeable and
professional.
The coordinator respond to
your inquires in a timely
manner
The quality of food satisfactory
Set up and service organized
and timely
Compared to howyou felt about The Big Eazy before this project,what is the likelihood of
scheduling another event?
The Big Eazy
Better, based on performance
About the same
Worse,based on performance

3. Considering the overall value ofthe event you paid for, was it…
An exceptional value, worth more than you paid for it
A good value, worth about what you paid for it
A poor value, worth less than you paid for it
Not at all satisfied
Somewhat Satisfied
Satisfied
Very Satisfied
Delighted
Based on your experience with The Big Eazy, would you recommend us to a friend or colleague?
Definitely will
Probably will
Might or might not
Probably will not
Definitely will not
Did the Big Eazy understand the service needs of your organization.
Strongly agree
Agree
Neutral
Disagree
Strongly disagree
Overall, howsatisfied are you with the amount ofcontact between you/your organization and
[Company’s] service organization’s management?
Very satisfied
Satisfied
Neutral

4. Dissatisfied
Very dissatisfied
Additional Comments/Recommendations: