This document proposes a COVID-19 Strategic Response Lab by Deloitte to help organizations develop strategies in response to the pandemic. The lab would guide participants through developing specific scenarios for their organization, identifying implications, and determining initial strategic actions. It would be conducted virtually over three interactive sessions to explore the tactical, short-term, and long-term horizons caused by COVID-19. The goal is to help organizations anticipate challenges, implications for their business environment, and identify appropriate strategies to ensure survival and recovery from the pandemic's impacts.

1. Proposal
COVID-19 Strategic Response Lab
Deloitte, April 2020

2. © 2020. Deloitte Poland 2
To ensure survival after the COVID 19 shock,
organizations need to anticipate implications for
their business environment in 6-24 months and
to identify appropriate strategies
After immediate tactical measures, corporates need to focus on strategic responses
Organisations will need to react to COVID-19 along three horizons
of operations?
•How to protect people and assets?
•How to stay in contact with key
clients?
Assure continuity Thrive in a post corona worldRecover control
To minimize losses during the COVID-19 crisis,
organizations need to anticipate the potential
scale of the crisis within the upcoming 4-6
weeks and to define tactical measures
K E Y Q U E S T I O N S
• How to ensure the continuity of operations?
• How to protect people and assets?
• How to stay in contact with key clients?
K E Y Q U E S T I O N S
• How effective are the policies taken by
governments across the globe?
• To what extent will customers be affected?
• How resilient are IT landscapes?
Every crisis also bears opportunity. To ensure
full recovery from the COVID 19 shock and
long-term survival, organizations need to look
at the 2-5 year time horizon in order to
anticipate their future business environment
and reshape strategy
K E Y Q U E S T I O N S
• How will your customers' needs and buying
preferences change because of COVID 19
• What will be the lasting the impact on the
work force , supply chains, and
business/operating models?
FOCUS OF THIS DOCUMENT
Tactical Horizon Short- to Mid-Term Horizon Long-Term Horizon
CURRENT RESPONSES TO THE CRISIS STRATEGY DESIGN

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Companies will seek clarity on, and a robust strategy
for short- to mid-term implications (6-24 months)
stemming from COVID 19.
These implications can be especially drawn from
political, social and economic drivers. Already today
we observe how the workforce finds new ways to work
together and how halted value chains are bypassed.
All industries are disrupted.
To be successful in the future, companies will have to
identify their individual industry implications of, and
response strategies for the COVID 19 pandemic.
COVID-19 brought volatility in business environment and requires strategy response
What is the situation? What is the challenge? What is our solution?
The virus COVID-19, is continuing to spread all over the
globe leaving us with a profound impact on society and
business.
Due to its high infection rate and impact on public
health system, governments have begun to limit public
life, and thereby impacting significantly production,
supply chains, travel, trade and how people work.
This development is disrupting value chains,
communication and cooperation among business
environments. While it is expected that COVID-19
might follow a similar path as in China (stagnation in
growth within few months) it is certain that companies
will have to operate differently in the short/mid-term
future.
Built upon our proven scenario methodology and
facilitated by internal and external key experts, we
offer a digital COVID 19 three part Strategy Response
Lab based on general scenarios.
This is aimed at helping you to:
• Develop company specific COVID 19 scenarios
• Identify implications for your market stakeholders
(i.e. partner, regulators)
• Define initial short-term strategies, incl. no regret
moves
• Discuss first operational next steps to react quickly
to sudden market moves
What will my COVID 19 business
environment look like?
What should be the mid-term
strategic response?
What are the key disruptions
for my business?

4. © 2020. Deloitte Poland 4
The Strategic Response Lab sessions will be designed for 10-25 participants of the
following groups:
The Strategic Response Lab, built upon Deloitte’s initial COVID19 analyses, will guide your team through
a structured process, identifying implications and next steps
COVID-19 Strategic Response Lab: Key Characteristics
Content Participants
The Strategic Response Lab will be specifically tailored to your needs and
requirements, answering the following questions:
• What do client specific scenarios in the current COVID 19 characterized
environment look like?
• Which implications for your stakeholders (e.g. distribution partners) can be drawn?
• Which position will you take in each scenario and which initial strategic actions
must be pursued?
• How to operationalize the prioritized strategic actions?
Agenda –Strategic Response Lab
1. Introduction into scenario planning
2. Recap COVID-19 general scenarios
3. Development of client-specific scenarios
4. Scenario interpretation on impact on business environment
5. Derivation of strategic options
6. Identification of operational next steps
Illustrative
The Lab will be delivered digitally and in three parts.
CLIENT
MANAGEMENT
EXTERNAL EXPERTS
(OPTIONAL)
DELOITTE SUBJECT
MATTER AND
INDUSTRY EXPERTS
Move quickly, provide guidance, act in your customer’s interest!

5. © 2020. Deloitte Poland 5
We will lead you through a structured approach to define your specific scenarios and to initiate a discussion on
implications and strategic options
Proposed Structure of Three-Part Strategic Response Lab
TIME TOPIC DESCRIPTION
30 min
180 min
30 min
90 min
60 min
120 min
45 min
15 min
Welcome & Introduction in Lab Methodology
Client specific COVID 19 Scenarios
Deep Causes
Implications along Scenarios
Success Factors
Your Strategic Positioning along Scenarios
Operationalization
Wrap up and Next Steps
Introduction of participants, lab methodology and preliminary analyses
Development of client specific COVID-19 scenarios based on the identified market & COVID-19
drivers, incl.:
• Driver analysis along impact and uncertainty
• Identification of critical uncertainties
• Correlation analysis
• Definition of scenario framework and narratives
Derivation of key causes for the development in the business environment with focus on client
industry and highly impactful events and triggers
Definition of specific implications in the respective scenarios with focus on customers, partners,
competitors, and regulators
Definition of crucial success factors and core beliefs (what needs to be true), based on
identified implications
Determination of how you would position yourself in each scenario and which initial strategic
actions would be required to be successful (greenfield exercise)
Operationalization of prioritized strategic actions (applying the RACI framework)
Development of next steps and possible further actions to be taken
Part One
Scenario Lab
- 4 hours -
Part Two
Implications Lab
-2 ½ hours -
Part Three
Strategic
Options Lab
- 3 hours -
I N T E R M I S S I O N [May take between 30 min to one day]
I N T E R M I S S I O N [May take between 30 min to one day]

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Our recent remote working experience proved that digital tools enables all attendees to share knowledge and
generate proactive participation culture
How to conduct the Strategic Lab Virtually?
Remote workshop rules Potential tools to be used
Sound and Video - possibility to hear and see individual
workshop participants
Contribution - each participant has the same opportunity
to express his or her opinion
Speed - each workshop is structured and managed at an
appropriate pace
Sharing - each participant has the opportunity to share and
view documents
Simplicity - tools are available from different platforms /
infrastructures
Transparency - each participant has access to materials shared
by other participants
Intuitiveness - tools do not require additional training, there
are no barriers for the users
Structuring the
discussion
(observations, idea,
concept and conclusions)
with easy modification
and accessibility
Evaluation, selection
and prioritisation
(democratisation of
voting, anonymity and
visualisation of results)
Hangouts
MS Teams
Skype
SurveyMonkey
Zoom
CrowdCast
Mural Miro
Google Forms
Google Draw PPT
Mentimeter

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Within two weeks, we will identify specific COVID 19 market trends and conduct the strategic response lab,
given all key participants are available
Project Timeline and Pricing
Project Timeline Organization & Pricing
Kick-Off, incl. Scope Setting and Participant
Coordination
Trend Identification with Expert Interviews
and Desktop Research
Digital Set-up and Coordination of Online
Survey and Lab Sessions
Online Survey (Open to all Participants)
Strategic Response Lab Sessions (Digital
Workshops)
Development and Detailing of Narratives and
Implications
W E E K 1 W E E K 2
Scenario
Lab
Implications
Lab
Strategic
Options Lab
Hand-Over
of Deliverables
(see next slide
for details)
Project Organization
In week 1, we will identify client-specific COVID-19
market trends with expert interviews. In week 2, we
will conduct all three parts of the strategic response
lab series.
To conduct the project in the given time frame we
require your full cooperation and input.
DEDICATED DELOITTE TEAM:
1 Partner (0.5 day/week), 1 Director (1 day/week),
1 Manager (4 days/week), 1 Consultant
(5 days/week), 1 Consultant (2 days/week)
PRICING
Fixed Cost:
€20,000 (excluding VAT)
This excludes expenses, which will be billed at cost.
Illustrative

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We will deliver key trends and scenario narratives, incl. drawn market implications and an initial set of jointly
identified strategic options
Deliverables
Trend Impact-
Uncertainty Analysis
Ranking of client
Specific COVID 19
trends and
identification of critical
uncertainties
Critical
Uncertainties
Identification of the
most crucial, uncertain
trends
Scenario
Narratives
Concise and
Comprehensive story of
scenario characteristics
Market Stakeholder
Implications
Implications drawn from
each future scenario
Initial Strategic
Options
Initial set of strategic
actions drawn from each
scenario

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(collective, the “Deloitte Network”) is, by means of this publication, rendering professional advice or services. Before making any decision or taking any action that may
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Copyright © 2020 Deloitte
All rights reserved. Member of Deloitte Touché Tohmatsu Limited
Thank you. Grzegorz Cimochowski
Partner
Financial Sector Industry Leader
Poland
gcimochowski@deloitteCE.com