5. WHEN I GET ________ I WILL BE HAPPY!
OUR BRAINS ARE
HARDWIRED TO
SEEK HAPPINESS.
YET WE’RE
SUPERBAD AT
PREDICTING
WHAT CAN SUSTAIN
IT.
LOTTERY WINNERS
TERMINALLY INJURED
6. HAPPINESS HASN’T CHANGED IN 50 YEARS
TEST ME! IF MONEY BUYS HAPPINESS…
HAPPINESS SHOULD INCREASE WITH INCOME
11. HOW DOES THAT WORKGALLUP META ANALYSIS I 263 STUDIES I 192 CO’S I 49 INDUSTRIES I 34
COUNTRIES
KPI’SACROSSTOPANDBOTTOM
COMPANIES
12. WHAT IS THE COST
HALOGEN SOFTWARE ANALYSIS I 500 PERSON COMPANY I $3M
13. Gallop
20XX
Gallup
2012
AVERAGE
LOSS PER EMP
$2,246
100 PERSON
COMPANY
$225,000
WHAT IS IT COSTING YOU?
14. 20-50%
of your employees
will leave this year
It costs
50-150%
of their salary to
replace them
Imagine he was only going to close the door to new applicants?
THE SYMPTOMS ARE
SHOWING
17. 16%
be8er
performance
(HBR)
19%
higher
accuracy
on
tasks
(Shawn
Achor)
32%
more
commitment
to
the
org
(HBR
2012)
50%
increase
in
produc8vity
(Gallup)
33%
higher
profitability
(Gallup)
37%
more
sales
(Shawn
Achor)
44%
higher
reten8on
(Gallup
2007)
46%
more
sa8sfied
with
their
jobs
(HBR)
66%
less
sick
leave
(Forbes,
Jessica
Pryce)
56%
higher
customer
loyalty
(HBR)
300%
more
innova8on
(HBR)
IMAGINE PASSIONATE EMPLOYEES
76% WILL CHANGE
WITH INTERVENTION
18. STORY OF
THE SOLUTION
HOW TO APPLY IT
WHAT WE LEARNED
SCIENCE & SECRETS
WHEN WE SAW
WHAT WE DID ABOUT IT
TIPS, STEPS AND WARNING!
30. HOW IS CULTURE
NO.1 PRIORITY?
HIRE, MEASURE, FIRE
5 WEEKS OF TRAINING
$4000 TO QUIT. REALLY!
CULTURE BOOK
31. 1. Deliver WOW Through Service!
2. Embrace and Drive Change!
3. Create Fun and a Little Weirdness!
4. Be Adventurous, Creative, and Open-Minded!
5. Pursue Growth and Learning!
6. Build Open and Honest Relationships With Communication!
7. Build a Positive Team and Family Spirit!
8. Do More with Less!
9. Be Passionate and Determined!
10. Be Humble!
ZAPPOS 10 CORE VALUES
GUIDELINES
I
LIVED
I
CO-‐OWNED
I
#1
WOW
EVERYDAY
WORD
I
MEARURED
CORE VALUES DEFINE CULTURE
32. NOV ‘09 AMAZON ACQUIRES ZAPPOS FOR $1.2B
$0 to $2 BILLION IN 10 YRS*
ZAPPOS GROWTH
$3B
FULL PRICE RETAILER I CULTURE #1 PRIORITY
46. 1. I WISH I HAD THE COURAGE TO LIVE A LIFE TRUE TO MYSELF,
NOT THE LIFE OTHERS EXPECTED OF ME
2. I WISH I HADN’T WORKED SO HARD
3. I WISH I’D HAD THE COURAGE TO EXPRESS MY FEELINGS
4. I WISH I HAD STAYED IN TOUCH WITH MY FRIENDS
5. I WISH I HAD LET MYSELF BE HAPPIER
*
Bronnie
Ware,
Pallia[ve
Care
Nurse
for
pa[ents
in
last
12
weeks
of
life
THE EXPERTS > FAST FORWARD
TOP 5 REGRETS IN LIFE
47. WHAT WILL YOUR ULOGY BE?
FAST FORWARD
*
Bronnie
Ware,
Pallia[ve
Care
Nurse
for
pa[ents
in
last
12
weeks
of
life
49. CHANGE YOUR MINDSET, CHANGE YOUR WORLD
SCIENCE OF HAPPINESS
PREDETERMINED?
In our controlIn our control!
10%
Set Point
50%
Intentional
Activity
40%
Circumstanc
e
(Genetics?)
50. BRAINS PROCESS
40 BITS PER SECOND
BUT WE RECEIVE
11 MILLION BITS
*informa[on
transmission
rate
of
all
5
senses
per
second
51. 90% OF HAPPINESS IS
HOW OUR BRAINS
PROCESS THE WORLD
CHANGE YOUR MINDSET, CHANGE YOUR WORLD
OUR BRAINS CAN BE
REWIRED FOR
HAPPINESS.
54. A POSITIVE INTERACTION AT WORKHAS AN EFFECT
5X MORE PRODUCTIVE THAN A NEGATIVE ONE
15 YEARS OF RESERCH
HUNDREDS OF STUDIES
HAPPINESS IS SERIOUS BUSINESS
60. How to make customers
& emp’s happy?
ASK
STUDY
Study and analyze
the science
Sustainable culture
of happiness
SOLUTION
Apply science
& evolve
ACT
HOW
DID
TONY
DO
IT?
77. LET’S
TRY!
“Happiness does not come so much
from within than it does from between”
Tony Hsieh
78. SENSE
of
PROGRESS
TIP
LET
EMPLOYEES
FEEL
PROGRESS
BY
SETTING,
MEASURING
&
CELEBRATING
GOALS
DIFFERENTLY!
PROMOTION
18
Months
PROMOTION
PROMOTION
6
Months
6
Months
6
Months
79. SENSE
of
PROGRESS
TIP
FEEDBACK
& COACHING
LET
EMPLOYEES
FEEL
PROGRESS
BY
SETTING,
MEASURING
&
CELEBRATING
GOALS
DIFFERENTLY!
80. SENSE
of
CONTROL
TIP
START
SMALL!
THE
STRONGER
THE
CULTURE,
MORE
THE
AUTONOMY.
81. SENSE
of
CONTROL
TIP
START
SMALL!
THE
STRONGER
THE
CULTURE,
MORE
THE
AUTONOMY.
82. SENSE
of
CONTROL
TIP
START
SMALL!
STRONGER
THE
CULTURE,
MORE
THE
AUTONOMY.
83. IF YOU WANT TO BUILD A SHIP,
DON’T DIVIDE THE WORK AND GIVE ORDERS.
INSTEAD TEACH THEM TO YEARN FOR THE VAST AND ENDLESS SEA.
PURPOSE
IS
ESSENTIAL
~SAINT EXUPERY
86. COSTCO
CONTAINER STORE
GOOGLE
JET BLUE
JOHNSON & JOHNSON
HONDA
LL BEAN
METHOD
PATAGONIA
REI
SOUTHWEST
TOM’S
TOYOTA
TRADER JOE’S
NEW BALANCE
STARBUCKS
AMAZON
BMW
CATEPILLAR
EBAY
IDEO
IKEA
WHOLE FOODS
ZAPPOS
PURPOSE
DRIVEN
CO’S
91. POOR
-‐>
OK
Performance
60-‐80%
ROI
GOOD
Performance
100%
ROI
WOW
Performance
120%
ROI
COMMUNICATION
GET
JOB
DONE
ENGAGED
WITH
PROJECTS/TASKS
RELIABILITY
SHORT
TERM
MOTIVATION
ENOUGH
TO
RETAIN?
ENGAGED
WITH:
-‐ PEOPLE
-‐ PROJECTS
-‐ PURPOSE
LOYAL
EMPLOYEE
(WORD/MOUTH)
LONG
TERM
MOTIVATION
TALENT
RETENTION
MEANINFUL
CONNECTIONS
Disengaged
Engaged
Happy
NICE OR NEED
THE NEW ENGAGEMENT
104. HOW CAN WE HELP?
CULTURE BOOK
COPY OF PRESENTATION
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FACEBOOK.COM/DELIVERINGHAPPINESS
TWITTER | @DHMOVEMENT
105. at WORK
JOIN THE MOVEMENT!
DELIVERINGHAPPINESS.COM
SUNNY@DELIVERINGHAPPINESS.COM