1. DEEPAK KUMAR CHOUDHARY
E Mail deepakkumarchoudhary1989@gmail.com
 09871652604/09911253307
Current Address 236,Sector-55,Near Navkriti Market,Gurgaon,Haryana-122003
Objective:
To become a skilled, knowledgeable and qualified software engineer. Seeking a challenging position as
computer programmer to utilize my knowledge in a well reputed organization.
Experience & skills:
 1.10 Years of working experience in IT.
 Exposure in end-to-end implementation of various projects including designing, development,
coding, Implementation of IVR applications.
 Have experience to work in a team.
Current Employer: Avaya India Pvt. Ltd on Behalf of (DHII Health Tech Pvt. Ltd)
Period: December 2013 to till date
Designation: IVR Developer
Job Profile: Presently working at Avaya India Pvt. Ltd on behalf of DHII Health Tech Pvt. Ltd. and as a part of Avaya's
IVR Team which caters Airtel Projects. My role is diversified into various projects like Mobility(Prepaid, Postpaid &
Airtel money), VAS (Value Added Services like 3G,GPRS,HT), SS7 & SIP Protocol, debugging and resolving complex
issues, exposure in end-to-end implementation of various projects including designing, development, coding, testing,
implementation of applications and a number of upcoming new projects of Airtel as an IVR Application Developer.
INTERNSHIP: TRAINEDGE CONSULTING PVT LTD (MICROSOFT Partner)
Period: Jan 2013 to June 2013
Profile: Design, developed, tested and published Windows 8 Metro Applications in the Microsoft Windows
Store. These applications were integrated with data on the Azure Cloud.
Qualifications:
Course Institution Board /University
Year of
Completion
Performanc
e (%)
M.C.A
The Oxford College
of Engineering,
Bangalore
VTU 2013 78.98
B.C.A
Langat Singh
College,
Muzaffarpur, Bihar
BabaSahab
BhimRao Ambadkar
Bihar
University(BRABU),
2010 67.00
10th
Sarvodaya High
School,Samastipur,
Bihar
Bihar School
Examination Board,
Patna(BSEB)
2005 68.25

2. Computer Skills:
Languages C, C++, HTML, Unix, JAVA,ADA, Data Structure
Databases SQL Server 2008/20012, 10g Oracle database, My SQL, Toad.
Web Technologies HTML,DHTML
Scripting Language JavaScript
Operating System Sun Solaris, Citrix, Windows 98/2000/XP/7.
Server FTP , SFTP
IVR Tools Peripro 3.0, MPS 1000(Nortel)
Certification:
 Certified by Microsoft for Windows 8 Apps in .Net.
 Certified by Java Fast Track on Java/J2EE.
 Certified by Testing Campus on Manual/Automation Testing.
 Area of Expertise:
 Hand on experience TT’s (Trouble Ticket) to track the detection, reporting and resolution of the on-going
issues related to IVR.
 Hand on experience CR’s (Change Request).
 Excellent experienced in impact analysis, planning and implementing changes within SLA
 Alarm monitoring of live applications, rectification and escalation. Fault root cause analysis (RCA)
 Hands on experience on Linux-Solaris and SQL
 Hands on experience on Nortel MPS 1000,Genesys IVR, Avaya IVR ,AAOD,CCD
 Hands on experience on CTI Technology.
 Hands on experience on networking and IVR related products.
 Hands on work experience of SQL, Oracle 11g, LINUX, Solaris and Windows.
 Hands on work experience of Tools - TOAD, PUTTY,CITRIX
 Worked on Peripro tool like (PeriProducer, PeriStudio) as well as manual testing tools.
 Hands on work experience on SIT(System Integration Testing) and UAT(User Acceptance Testing)
 Fundamental understanding of CDMA / GSM / LTE networks
 Networking: Familiar with concept of LAN, WAN, MAN, TCP/IP OSI Model, Routing, Switching.
 Operating Systems: Hands on experience on Solaris and Linux.
 Database: Oracle 11g (MySQL)
Project Profile:
#1. Tele verification IVR Development:-
Client : Bharti Airtel
Team Size : 3
Environment : Solaris, Java, MPS1000 (Nortel), PeriPro 3.0, Toad.
Role : Development & SIT
Description: -
Bharti Airtel Tele verification application for mobility(Prepaid and postpaid), barring logics and co-ordination
with java team to implement the flow given by business.

3. Responsibilities:
• Development & Integration of application.
• Attending client meetings for functional clarification.
• Making Application Live
#2. First Time Activation (FTA) Integration:-
Client : Bharti Airtel
Team Size : 3
Environment :Solaris, Java, MPS1000 (Nortel), Peripro 3.0, Toad.
Role : Development & SIT
Description: -
Bharti Airtel has started FTA support for their ABTS(WEST HUB) customers which provides the facility of first
time activation, if the customer identify as first time caller And get the profile from the CDB end then it has to
be given transfer to customer care executive.
Responsibilities:
• Development & Integration of application.
• Making application live.
• Attending client meetings for functional clarification
#3. 121 Mediphone :-
Client : Bharti Airtel
Team Size : 3
Environment : Solaris, Java, MPS1000 (Nortel), PeriPro 3.0, Toad.
Role : Development & SIT
#4. Operation & Development for Pan India Integration:-
Client : Bharti Airtel
Environment : Solaris, Java, MPS1000 (Nortel), Peripro 3.0, Toad.
Role : Change Request and Trouble Tickets.
• Application changes and run time issue resolution.
• Dongle IVR for Prepaid and Postpaid customers.
• Mwallet services for Airtel money customers.
• Genesys CTI pop up Functionality.
• MAMO (My Airtel My Offer).
• VAS (Value Added Services).
• Making Teasers live.
• 198 IVR.
• 121 IVR
• Nodal & Appellate IVR.
• FTA IVR.
• Troubleshooting the Tickets

4. Personal Information:
Date of Birth 20-09-1990
Address 236,Sector-55,Near Navkriti Market,Gurgaon,Haryana-122003
Contact No. +91-9871652604/9911253307
E-mail deepakkumarchoudhary1989@gmail.com
Marital Status Single
Languages English, Hindi.
Personal Skills
• Problem solving abilities.
• Hard working.
Interest and Hobby
• Reading books.
• Listening music.
• Travelling.
• Bike Riding
Declaration:
All information specified here are true in best of my knowledge. I am willing to produce all original certificates on
demand at any stage.
Place:
Date: