1. From: Coughlin,Jill E.
Sent:Wednesday,January20,2016 12:44 PM
To: Koski,DeeDee
Subject:Nominationswrite -up
DeeDee hasachievedthe highestKDMscoresYTD on my teamby far. She isaveraging96.47% for8
monthson myteam and97.12% forher entire PremierSalescareerwhichbeganthisspring.Thisisthe
highestaverage inPhoenix PremierYTD of all active bankers.She has14 100% scores.This isvery
impressive.
Whenone listenstoDeeDee'scalls,youhearthe humanelementandhergenuine caringfordoingwhat
will helpthe customer.Thisspeakstopartof our Vision&Valuesof "oursuccesshas as much to dowith
attitude asaptitude--what'sinourhearts,notjustour heads".
DeeDee buildsrapportwithhercustomers,asksquestionsaboutthingstheysayandalwaysfollowsup.
Here are justa fewof herverbatimcustomercomments:
"She was verynice andprofessional andmade me feelshe wasgenuinelyinterestedinhelpingme to
obtainthe personal creditloan.Ididnot qualifyandIcouldhear inhervoice hercompassion.""She was
extremelynice andIfeltlike Iwastalkingtoa friend.She wasn'trushingme off the phone orgivingme
minimal helpshe wasveryinterestedinwhyIwascallingand inhelpingme getthe service someone
recommendedme.""She isaprofessional'sprofessional.”
DeeDee'sservice hasledtomanycustomerscallingbacktocomplete loanapplications.She hasalso
coachedotherteam membersonKDMskillsandthe centeristhe highestdivision-wideYTDinthis
metric.
I praise DeeDee forherconnectionswithcustomers.WellsFargoisclearlyafriendlyplace withher
answeringourphones.
Jill Coughlin
Call CenterSalesSupervisor(Safe),AVP
WellsFargoVirtual Channels
NMLSR ID781374

2. WellsFargoVirtual Channels| 2150 W Pinnacle PeakRd| Phoenix,AZ85027
MAC S3841-014
Tel 623-687-2052 | Fax 623-687-2109
coughlje@wellsfargo.com