1. Deborah Valcin e-mail: firstname.lastname@example.org
7627 Woolston Avenue |Philadelphia | P A | 19150 | 267-975-1629
Ability to recognize problems and develop solutions
Ability to handle multiple tasks
Ability to communicate effectively
Expertise in resolving escalated customer service issues
Proficient with Microsoft Office Suite (including Microsoft Word, Excel, PowerPoint, and
Medical Copying Services (MCS) – Philadelphia, PA 11/2013 to Present
Processed high volumes of incoming/outgoing mail to assigned areas within Johnson & Johnson
including all Fedex, DHL,UPS and Airbourne Express. Prepare monthly budget report; stamped outgoing
mail using Neo-post postage meter. Provide delivery to offsite locations including interoffice and the up
keep of the tracking module. Prepare routing/control forms. Other clerical duties as assigned.
Resources for Human Development – Philadelphia, PA 1/2012 to Present
Therapeutic Residential Specialist
Adapt activities that enable individuals with disabilities to participate.
Oversee the maintenance of charts/documents and related activities that help program participants meet
assigned goals. Compile statistical data relevant to attendance and participation of members. Implement
program policies and procedures that help maximize the safety of co-workers and program participants.
Footlocker – Franklin Mills Mall, Philadelphia; PA 8/2007 to 11/2014
Identify and prioritize business needs to strategically schedule in order to accomplish business
objectives. Responsible for leading, coaching and development of team members through setting
expectations, communication, coaching and feedback. Execution of Company strategies and ability to
deliver sales results. Assist in all aspects of store management, including execution of company standards,
training, customer service, visual merchandising and store operations.
McDonald’s – Philadelphia; PA 3/2003 to 8/2007
Collaborated with customer care manager to create strategic plans to enhance customer
satisfaction. Provided employees with tools to maintain and increase service levels to both internal and
external customers. Assembled, analyzed, and reported daily/weekly/monthly sales and service statistics.
Community College of Philadelphia- Philadelphia; PA
Expected graduation date: June 2015