1. DEBORAH L. RICHARDS
2720 Hoyt Ave. #117
Everett, Washington 98201
(206)963-0609
Debrichards1@outlook.com
S U M M A R Y
Real estate professional with 15 years of diverse expertise in property management, sales and marketing.
Additional experience in fiscal feasibility assessment and performance, development, maintenance and
facilities management, budgeting and accounting. Demonstrated success in building effective
relationships with team members, owners, residents and vendors. A dynamic leader with proven ability to
accomplish desired goals.
E X P E R I E N C E
Director of Operations .................................................................................................................................2008-present
Value Based Solutions, Everett, Washington
Property/asset management, sales and marketing, capital project management, work flow analysis and contracts. Manage
occupancy, budgets, compliance, unit turns, strategies for repositioning assets and alignment with current market trends.
 Daily management of more than 500 units of single family, multifamily and commercial properties
 Developed strategic processes for improving unit turn times and reduction of related costs and 98% occupancy
 Developed training and performance improvement plans for operational team members
Executive Director of Operations...................................................................................................................... 2007-2014
WAHOYO, Everett, Washington
Led property development and management organization from startup to development of 5 portfolios of new and re-
positioned assets across western Washington region. Developed relationships, negotiated contracts, created profitable
operating budget strategies and built effective operations teams. Created marketing and branding program to support
portfolio growth and sustainability.
 Demonstrated successful contract negotiations resulting in doubling annual capital acquisitions growth every year.
 Developed operational team, occupancy policies, leasing documents and compliance standards.
 Led startup through 8 years of growth, establishing a strong market presence and sustained portfolio profitability.
Portfolio Manager ..........................................................................................................................................2004-2005
Coast Real estate Services, Everett, Washington
Provided property and asset management services for a diverse portfolio of multifamily communities throughout
western Washington. Developed and managed site team members to support operation of 1200 units at 17
properties. Managed sales and occupancy, maintenance and grounds, accounts payable and receivable, resident
support needs and compliance.
 Repositioned distressed properties restoring fiscal performance and sustainable operations.
 Maintained 98% occupancy within assigned portfolios within two months of assignment

2. Development Manager....................................................................................................................................2004-2006
Diocese of Yakima Housing Services, Yakima, Washington
Development of single family and multifamily communities in Central Washington. Created marketing, and media and
sales plans and strategies for all developed communities, including television, radio and newspaper. Led project from
design, through construction to sales and leasing. Developed strategic relationships with local communities to assure
the success of future projects.
 Development of a 32 single family home subdivision, community park and sewer lift station
 Completed development of 40 unit multifamily housing community and related infrastructure
 Successfully worked with local communities and stakeholders to develop communities 6 locations across Central Washington.
Senior Administrator…………………………………………………………………………………………………………………...2002-2004
EHA, Everett, Washington
Property management of urban multifamily community including commercial, medical, retail, restaurant and office
space. Launched re-branding campaign to successfully reposition the property within local market.
 Successfully implemented new rent structure that took building to a positive cash flow position within 12 months
 Launched marketing and rebranding campaign that took building from over 20% vacancies to full with a waiting list in 90 days
.
C E R T I F I C A T I O N S
CPM Candidate, Institute of Real Estate Management, 2015
National Center for Housing Management
Tax Credit Specialist, 2015
Washington State Housing Finance Commission
Tax Credit Manager, 2006
Real Estate Sales, 2007
E D U C A T I O N
Western Washington University, Bellingham, Washington
BAS, Human Services/ Management
MEd, Administration/ Agency Management
A F F I L I A T I O N S
Housing Consortium of Everett and Snohomish County, Vice President/Executive Committee, 2008-2014
Institute of Real Estate Management, 2015