1. DEBORAH T. KELLY
533 ILLINOIS COURT • WESTERVILLE, OHIO 43081 • E-MAIL
Fairborn Service Inc.
April 2014 – March 2015 Worthington, OH
Scheduling Coordinator/ Office Manager Assistant
Manage daily scheduling of 10+ Technicians out in the field for services needed
Creating daily dispatches, closing tickets, ordering parts, update spreadsheet in ESC software
Manage and record daily time sheets for all technician hours for payroll in ESC/Peachtree
Generate weekly open job reports, organizing all necessary paperwork to send out for
invoicing, maintaining professional relationship with internal accounting departments
Creating new customer accounts, obtaining tax exempt certificates where applicable
Emerson Network Power, Liebert Services Inc. (13 years)
August 2010 – May 2013 Westerville, OH
RSD Senior Project Coordinator
Manage projects for new remote monitoring customers as sole point of contact through
completion, recording through SharePoint.
Process contract renewals.
Provide on-call availability to customers.
Create/Release customer 30 tickets for site visit assignments
Assist Liebert technicians with startup visits for project completion.
October 2007- August 2010 Westerville, OH
Senior Credit Account Analyst
Handle day to day operations of Major accounts (20% of Accounts Receivable). Over 8 million
dollars in monthly sales.
Work closely with CRM’s (Customer relationship managers) and Sales to establish a great
working relationship, to be the sole contact for all major account customers to answer
questions or concerns with our billing of contracts or services.
Assist in development and implementation of standard procedures within the credit
Month end reporting.
2. Update customer tax exemption reports.
Supervise training of all new Manila/overseas credit collectors assigned to the receivable base.
Approve all major accounts maintenance contracts and battery contract orders for renewal via
company compliance and SOW procedures.
Provide spreadsheet payment detail on major accounts as applicable.
May 2005- October 2007 Westerville, OH
Senior Credit/Collections Coordinator
Maintain and update weekly aging accounts for past due collection calls on 700+ accounts.
Approve renewals and new contracts per LGS processes and SOW.
Resolve all internal/external customer disputes for my accounts and oversee collections, in all
aspects, for Sykes outsourcing associates.
Assist with Unapplied accounts to match with current open accounts for payment of invoices.
Team lead/Supervisor over 3 Manila associates to assist all resolution of paperwork on their
account portfolio and maintain a lead relationship to keep Sykes aging DSO at goal level.
Approval of battery service contracts, reviewing and updating for pertinent/accurate
information on customer accounts for contract renewal.
Directly responsible for DSO, past due and monthly targets in department on 700+ accounts.
2002-April 2005 Dearborn Plant Columbus, OH
Tax Account Specialist
Review daily electronic sales orders through El-Net to verify sales tax compliance
Review/originate of After Invoice Adjustments and Tax Write-off forms.
Maintain weekly open receivable spreadsheet and obtaining correct exempt certificates.
Process yearly Reports with appropriate States to maintain compliance and proper
Analysis and configuration of sales tax on all taxable orders.
Update monthly account reconciliations from the current months’ balance sheet/ detail reports
for the tax department.
Assist with state sales/use tax audits for Liebert Corporation and Liebert Global Services.
October 2000 – April 2002 Dearborn Plant Columbus, OH
Finance Associate II
Maintain and update monthly entries to A/R spreadsheet.
Month end / year end journal entries.
Maintain monthly journals for repeating entries.
Filing and mailing daily invoices.
Cash application daily to vendor accounts using Lockbox
Jan 1998- Dec 2000 St. Ann’s/Mt Carmel East Hospital Columbus, OH
Transcribe physician orders, data entry.
3. Answering multi-line phones. Customer service.
Faxing, filing and obtaining old records for doctors of patients if applicable.
Scheduling daily tests, procedures, and lab work for patients.
Associates Degree in Business Management
Columbus State Community College Columbus, OH
Applications: Office 2007: Word, Excel, Access, PowerPoint, Cullinet, SMS & SharePoint.
Operating Systems: Windows’07, Internet Explorer, El-Net, Outlook and Netscape.
Yellow belt training graduate for Six-Sigma lean processes/ Green Belt training, medical
terminology training, Advance leadership classes