1. DEANNA
WHEELER
Student &
Graphic Designer
Deanna Wheeler
@Dee_308
@Dee_Dee308
Deanna.Wheeler308@gmail.com
647-648-2394
EXPERIENCE
Volanté Systems 2015
Provide support for point of sale machine software and hardware
Troubleshoot back office issues with POS machines and software
Handle sensitive enterprise information
Sutherland Global Services 2011–2015
Communicate with customers and management clearly
Handle sensitive customer information such as credit card numbers.
Provide technical support for a Canadian technology manufacturer.
Tier 2 technical support for field operations technicians.
Brush Strokes Interiors 2010–2011
Promote product and service sales to clients and complete transactions
based on client needs.
Process credit card payments on overdue merchandise loans.
Catalogue and merchandise incoming product shipments.
Schedule client appointments with instore interior designer
EDUCATION
St. Clair Secondary School 2007–2010
Ontario Secondary School Diploma (Received)
Ontario Ministry of Training,
Colleges and Universities 2011–2013
Information Technology Contact Centre Technical Support Agent
Certificate of Apprenticeship (Received)
Seneca College 2015–2018
Graphic Design Advanced Diploma (In Progress)
SKILLS
Microsoft Word
Microsoft Excel
Adobe CC InDesign
Adobe CC Illustrator
Adobe CC Photoshop
Adobe CC Premier Pro
Adobe CC Lightroom
ABOUT
I am a full time Graphic Design student attending Seneca College. As a student and a professtional I strive to work hard and excel at
whatever I am doing. I have almost 5 years of experience with customer service and technical support working at Sutherland Global
services. While there I also received an apprenticeship for technical support agent. My goal is to become a Graphic Designer once I
have finished post secondary school.