1. “ALWAYS DO RIGHT. THIS WILL GRATIFY SOME PEOPLE AND ASTONISH THE REST.”
1669 Parkridge Lane
Toledo, OH 43614
PROFESSIONAL SALES AND PROJECT COORDINATOR
|BUSINESS SOLUTIONS|RESEARCHING|FRENCH SPEAKER|
I keenly act as an industrial project coordinator and customer service professional with
exceptional communication, computer, analytical, people and department management skills.
Always contributes to effectiveness in driving corporate initiatives and goals. Works well with
differing areas, captures substantial client needs by establishing and maintaining exceptional
customer care and team relationship building with the project coordinator and office skills.
Excellent interpersonal skills, able to build and sustain effective customer and partner
relationships as needed.
I provide data entry and maintenance of data pertinent information for the company daily. I
contact the customer to keep them informed of the progress, or any backup we may be handling
just so they know we are making on their priority our necessities as well.
Development and Efficiency Communications Department Management
Driven and Creativity Health Care Knowledge Consultative Solutions
Relationship Building Researching Competitive Analysis
Excellent Customer Service Logistics Coordinator Arrange manifest change
SUMMARY OF QUALIFICATIONS
Customer Service Driven, project management experience, highly creative intensity with
communication and planning skills.
Engagement in projects to effectively ensure delivery with on time, on-budget and agreed
upon quality standards. Consistently works as a liaison internally across the organization
with project assistants, project coordinators, team leaders, senior staff on specific projects and
other staff where relevant.
Creating, writing and coordinating professionally accurate reports and presentations to
ensure consistent and accurate administration of projects including maintaining differing
2. databases. Evaluating projects systematically in order to capture and share learning while
providing outstanding customer service.
ALLIANCE ONE, TOLEDO, OH 11/30 TO
I am a Collection agent. Daily made over 400 calls to consumers to had debts in collections trying
to negotiate them a settlement to pay their bill. also had to multi task my talking to consumers
and typing at least, 75 words per minute to keep up with notating our conversation. i am being
moved to a frontier project now where i can be a mentor to teach new people the computer
system and how to negotiate payments even though they don’t owe debt they are calling in for
customer service and to make payments. I strive to be a customer service supervisor since I have
the experience already of supervising high energy team of about 20.
MATTRESS FIRM, Toledo, OH 01/2015 to 6/2015
Sales Representative Open or close the store settling cash drawer and running daily reports.
Keep up to date on training of new products for subject matter excellence to give customers the
best experience possible and in to the correct product. Cultivate client conversations when they
come in the store to gain control of the sale and exceed company expectations. Handle customer
service and entering pertinent information into the system for customers and develop
relationships to try to sell products. Fill-out forms for every customer, as needed.
CHARTER ONE BANK, Toledo, OH 04/2012 to 06/2013
Personal Banker International company; locally with 11 offices. Authorized cash transactions
of up to $100,000.00 for tellers when needed approval. Managed a shared calendar to set
appointments for several professionals in the office.
Trained tellers on how to ask customers keen questions to be able to transfer leads over for
sales opportunities. Ran reports on customer mortgage information all sensitive documents
regarding their finances and did financial reviews for customers. Tried to get the best return on
customer’s savings or the best rate on home purchases: serviced the best benefits the bank
Built great personal relationships with clients to develop business referrals.
VERIZON WIRELESS, Toledo, OH 10/2010 to 04/2012
Universal Sales Representative Handled cash drawers opening and closing still ran sales
reports and imported numbers into spreadsheets and dealt with customers on a daily basis to
enhance sales opportunities making me #1 in the district 2 times. Always in the top 10 in sales.
Trained knowledgeable staff within an in-house coaching style, as opposed to general
management. Overall, hand’s off management style.
Chosen by district manager when Verizon bought Altell: chosen to drive to the Defiance
store acquired and transition store to the Verizon culture. Trained new staff on Verizon’s
systems and selling solutions. That included training the managers on scheduling and the
3. computer systems and inventory management, as well. Trained and transitioned the newer
VERIZON WIRELESS, Sanford, FL 12/2007 to 10/2010
Customer Service Representative Was the lead customer service representative responsible
for scheduling customer service employees and training new ones. Handled many tasks for
manager: received several spiffs and awards for selling, customer service and for outstanding
customer service scores.
3 awards for being #1 in the district in sales and 2 customer service outstanding service
GATOR CALENDAR COMPANY, Sanford, FL 01/2006 to 12/2007
Manager Print advertising for local high schools and their sports programs. Targeted athletic
directors for contracts and businesses for sales. Managed all employees; trained and scheduled.
Dealt with desktop publishers and printers to organize products and make sure it was set up
correctly and make sure all customers were happy with final product. Handled books on a
daily and monthly basis to pay bills and employees and pay for product and pay schools their
portion of proceeds.
Ran and owned profitable business and handled all aspects.
UNIVERSITY OF TOLEDO, Toledo, OH
Studies and Coursework in Communications
Internship at a radio station; worked for the University radio station.
TECHNOLOGY AND SOFTWARE Microsoft Office Word, Excel, Access, SAP, RQ4, emailing
marketing, handled reports and spreadsheets and overall staff calendar management.