1. DEANNA L. SMITH
1413 Lynn Dr  Garland TX 75040  (214) 927-3023  DLSmith75040@gmail.com
Experience in the areas such as retail sales and administrative work. Looking for opportunities to build a
challenging career and to develop upon current skills as well as gain new skills.
EDUCATION
1998-2003 Richland & Eastfield Colleges Dallas & Mesquite, Texas
Associates of Fine Arts
1998 Naaman Forest High School Garland, Texas
High School Diploma
SKILLS
Sales
Interpersonal skills
Microsoft Office
Training Material Development
Travel arrangements
CalendarManagement
Event Planning
Open Office Software
Macromedia Captivate
PROFESSIONAL EXPERIENCE
North Texas Tollway Authority— Plano TX
Provides a safe and reliable toll road system with world class customer service
Customer Service Specialist -11/2015 to 12/2016
Aided customers, new and old, seeking answers to various account related questions. Set up new accounts, taking and
providing information. Make various account changes. Process requests by answering the phone and/or working on the
front counter in the walk-in office. Processed payments by verifying information for accuracy, reviewing images,
processing payments for overnight payments, and research and resolve credit card disputes. Process correspondence by
receiving and responding to emails faxes, and other request for information. Input accurate customer information into
customer account database. Verify cash amounts of twice daily deposits as well as vaulting to ensure security of monies at
the close of each day.
Hanna Andersson— Dallas TX
Provides quality made apparel for children and women.
Sales Leader -8/2014 to 09/2015
Provided assistance to customers seeking children’s clothing. Develop and deliver training to new staff setting standards of
excellence in customer service. Coach and develop new and current employees to enhance the customer experience.
Construct merchandise displays in accordance within current company standards. Assist store management to reach sales
goals, profit and loss prevention goals as outlined in the annual budget for the retail location. Provide assistance in the
recruitment of staff, development of work schedules, training, and performance management, providing feedback to sales
staff as needed. Input customer information into sales database and POS system. Verify cash amounts of nightly deposits as
well as vaulting to ensure security of monies at the close of each day.
Key Results:
 Sales numbers, improved merchandise display, etc.
Pier 1 Imports— Garland TX
Provides quality home decor.

2. DEANNA L. SM ITH Phone: (214) 927-3023  Page 2
Sales Leader 4/2014 to 8/2014
Ensured the store was in proper order and presentable each business day to include, stocking,cleaning, merchandising and
making demos of product). Managed all aspects of the stores operation including customer service, opening and closing,
money management, recruitment, and merchandising. Assisted in new and current employee training and development.
Communicated effectively with customers to resolve issues and escalated matters as needed. Identified areas of
improvement and initiated corrective action as required. Contributed to the achievement of weekly, monthly, quarterly, and
yearly financial goals.Assisted customers in enrolling in company database for store coupons and product updates via
email.
BODY CENTRAL – Allen, TX
Provided trendy tween’s, teen’s, and women’s apparel.
Assistant Store Manager 4/2013 – 12/2013
Ensured store’s overall visual appeal and shop ability through a highly knowledgeable staff, superior customer service,
well-stocked merchandising, and visually accurate window displays.Ensured store was well-stocked to include the
maintenance of fixtures and corresponding promo displays.Recruited store personnel,along with monitoring personnel
performance and motivation coaching. Verified the accuracy and vaulting of nightly deposits to ensure all monies were
accounted for at the end of the day.Gathered customer information to enroll them in company database for coupons and e-
mail product updates.
Dots Fashions – Dallas, TX
Assistant Store Manager, 7/2011 – 4/2013
Managed all aspects ofthe stores operation including customer service, opening and closing, money management,
recruitment, and merchandising. Provided new and current employee trainee and development. Communicated effectively
with customers to resolve issues and escalated matters as needed. Identified areas of improvement and initiated corrective
action as required. Contributed to the achievement of weekly, monthly, quarterly, and yearly financial goals. Gathered
customer information to enroll them in company database for coupons and e-mail product updates.
Bath & Body Works– Allen TX
Sales Leader 9/2009 – 7/2011
Ensured store to be in proper running order and presentable to customers at all times (i.e. stocking, cleaning, merchandising
and making demos of product).Aided customers in discovering the correct skin care products for their skin type or
occasion.Assisted customers with check out, exchanges, returns,and gift wrapping. Assisted management and associates
with inventory control and proper record keeping. Gathered customer information to enroll them in company database for
coupons and e-mail product updates.
Windent – Richardson TX
Installation Administrative Assistant 12/2006 – 12/2008
Answered and returned phone calls to schedule appointments and conference calls for clients, trainers, department
managers, and owners. Managed department calendars for on and off-site training sessions,meetings, training
presentations,and trade shows. Arranged travel through various airlines and car rental companies for on and off-site
functions.Finalized and distributed travel itineraries to trainers, IT personnel,customer service representatives,human
resources staff, and department heads.Created and maintained a variety of data spreadsheets,reports,training materials,
and vital company records using Microsoft Office, OpenOffice, Macromedia Captivate, and Peachtree products.Developed
training materials for current and new employees.
OF NOTE
Software/Other Skills:
 Microsoft Office Suite (Word,Excel, Outlook,PowerPoint,Vizio)
 OpenOffice
 Macromedia Captivate
 Google Mail, Docs,Calendar
 Peachtree

3. DEANNA L. SM ITH Phone: (214) 927-3023  Page 3