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EMBRACING THE
ORGANIZATIONAL
EXCELLENCE JOURNEY
Excellence Frameworks
• Initial excellence frameworks were developed in
Australia, United States, Europe, and Canada
• Man...
Organizational Excellence
Framework
“The rung of the ladder was never meant to rest upon, but
only to hold a man’s foot lo...
Content
• ‘Consolidates’ the initial excellence frameworks
• ‘Defines’ the principles, practices, and measures
common to h...
5
Principles
1. Leadership involvement
2. Alignment
3. Focus on the customer
4. People involvement
5. Prevention based proce...
1. Governance
2. Leadership
3. Planning
4. Customers
5. Employees
6. Work Processes
7. Suppliers and Partners
8. Resource ...
Implementation Process
• Conduct a training session with a representative
sample of management and staff:
—Overview of the...
DOES YOUR ORGANIZATION
HAVE A CULTURE OF EXCELLENCE?
Take a teaser assessment at:
http://organizationalexcellencespecialis...
Thank You !
Dawn Ringrose MBA, FCMC, COES
Principal, Organizational Excellence Specialists
dawn@organizationalexcellencesp...
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Embracing The Organizational Excellence Journey (LinkedIn)

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Embracing The Organizational Excellence Journey (LinkedIn)

  1. 1. EMBRACING THE ORGANIZATIONAL EXCELLENCE JOURNEY
  2. 2. Excellence Frameworks • Initial excellence frameworks were developed in Australia, United States, Europe, and Canada • Many countries have a national quality or organizational excellence award • Over 20 years of research validates the positive relationship between excellence frameworks and organizational performance 2
  3. 3. Organizational Excellence Framework “The rung of the ladder was never meant to rest upon, but only to hold a man’s foot long enough to enable him to put the other somewhat higher“ - – Thomas Huxley 3
  4. 4. Content • ‘Consolidates’ the initial excellence frameworks • ‘Defines’ the principles, practices, and measures common to high performing organizations • Provides ‘implementation guidelines and additional resources’ for the practitioner 4
  5. 5. 5
  6. 6. Principles 1. Leadership involvement 2. Alignment 3. Focus on the customer 4. People involvement 5. Prevention based process management 6. Partnership development 7. Continuous improvement 8. Data based decision making 9. Societal commitment 6
  7. 7. 1. Governance 2. Leadership 3. Planning 4. Customers 5. Employees 6. Work Processes 7. Suppliers and Partners 8. Resource Management 9. Continuous Improvement & Performance Measurement 7 Key Management Areas
  8. 8. Implementation Process • Conduct a training session with a representative sample of management and staff: —Overview of the Organizational Excellence Framework —Self-assessment to identify organizational strengths and opportunities for improvement —Improvement Plan to address gaps • Provide implementation assistance as required • Follow up on progress • Encourage organization to share experience with others 8
  9. 9. DOES YOUR ORGANIZATION HAVE A CULTURE OF EXCELLENCE? Take a teaser assessment at: http://organizationalexcellencespecialists.ca/ Receive a free report on the current state of your organizational culture: • Strengths • Opportunities for improvement • Interrelationships 9
  10. 10. Thank You ! Dawn Ringrose MBA, FCMC, COES Principal, Organizational Excellence Specialists dawn@organizationalexcellencespecialists.ca Canada +1-250-941-2064 10

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