1. DDaavviidd SSllaavvkkiinn 949.933.8918
Centennial, CO linkedin.com/in/daslavkin/ dslavkin@comcast.net
IT MANAGEMENT ~ IT OPERATIONS MANAGEMENT
Operations ~ Distribution ~ Retail ~ Manufacturing ~ Domestic/International ~ Healthcare
 IT Infrastructure and Operations Management * Multi-Site StaffManagement
 Process Improvement * Global Expansion
 Vendor Management * Contract Negotiations
 Cost Containment * Best Practices
 Sarbanes-Oxley and Payment Card Industry * ERP
 Disaster Recovery ~ IT Security * Service Desk Management
Career History
COLORADO REHABILITATION AND OCCUPATIONAL MEDICINE 2/2014 – 04/2015
(CROM offers the most Physiatry and rehabilitation services to the Colorado Front Range, with 7 offices
in the Denver area and Ft. Collins.
IT Manager (04/2014-04/2015)
 IT technical and operational management
 Conducted infrastructureupgrades – servers and applications
 Vendor management
 Telecommunications (VOIP) management
 Created custom reports including infrastructure and serviceperformance metrics
 Evaluated, selected and implemented enterpriseticketingsystem
IT Consultant (02/2014-04/2014)
 Conducted and presented IT infrastructureand operational assessment and analysis
CHIPOTLE MEXICAN GRILL 5/2013 – 9/2013
International chain of fast casual dining establishments specializing in burritos and tacos.
IT Operations Manager
 Contract lead inspired the team that ensured the production networkand server environment
exceeded IT goals, business goals and objectives.
 Production maintenanceinstallation services,corporatesupport,application support,hardware
support and inventory tracking.
 Responsible for bringinginnovativesolutions toaddress opportunities within IT Operations and
the IT Department.
 Conducted team meetings including daily huddles and weekly departmental meetings to review
project status,open issues, lessons learned and preparation for the upcoming week.
 Allocated and prioritized team workload (Incident, Change and Request ticket management),
performance and quality management,development/modification of processes and procedures.

2. SUNGARD AVAILABILITY SERVICES 2/2011 – 4/2013
International provider of disaster recovery services, managed IT services, information availability
consultingservices and business continuity management software tomore than 10,000 customers in
North America and Europe.
Supervisor – Technical Operations Center, Managed Service Operations, Enterprise Service Operations
 Managed a team of systems,backup and storage engineers focused on providing world-class
servicefor complex customer environments in managed services.
 Allocated and prioritized team workload (Incident, Change and Request ticket management),
performance and quality management,development/modification of process and procedures.
 Completed staff performancereviews,maintenanceof team on-call and workschedules,
maintenanceof ticketingand alert queues, execution of new -hireonboardingprocesses, team
management in new-hirevetting.
 Provided customer facing role, received and solved customer escalations. Coordinated efforts
with other central operations technical and customer service teams.
 Maintained relationships with key customer's technical staff members and with internal
stakeholders from customer service and field operations.
 Provided technical assistance and management direction to all SunGard internal/external
customers during environment outages.
 Provided assistance/trainingand leadership to other engineers.
CMIT SOLUTIONS OF DENVER 01/2010 – 10/2010
Nationwideprovider of information technology (IT) services and solutions for small and mid-sized
businesses (SMBs).
Operations Manager
 Conducted operations support and management of ticketing/trackingsystem.
 Assigned and prioritized tickets and requests to the Help Desk and Network Operations Center.
Served as primary technical and routingsupport for all inbound support calls and service
requests, generate servicecalls for vendor support onsite, when applicable,generate and manage
daily reports,backups, check server reports and managed service tickets,Monthly System Health
Reports for review and submittal torespectiveclients.
 Communicated with primary business partners and Vendors for technical and sales issues.
 Conducted team meetings including daily huddles and weekly departmental meetings to review
project status,open issues, lessons learned and preparation for the upcoming week.
 Effectively managed and communicated schedules and allocated resources for IT staff.
 Technical hands on work including remote management and resolution of tickets to supplement
efforts of technical team.
IT CONTRACTOR/CONSULTANT 10/2007-10/2009
 Supported networks and end users in various business environments/technologies including
Microsoft Office and server products,wired and wireless networking,printing,antivirus,
backups, patch management. Salesforce.com account management,data import/export,
reportingand training.
 System implementation,relocations,upgrades, troubleshooting,application management and
upgrades.
 Strategic planning.

3. ARBONNE INTERNATIONAL, Irvine, CA 01/1999-10/2007
Director, Network Operations (06/2003-10/2007)
Global health and beauty,nutritional and weight management products with revenues of $900M in sales.
Supported a company that experienced unexpected explosive growth. Responsible for corporateand
system relocations,upgrades, IT infrastructure,computingenvironments,Data Center footprint and Help
Desk. Additional background in multi-sitemanagement,havingexpanded system support
internationally.
 Increased server environment from 5 to 100 servers,efficiently and cost-effectively supportingthe
needs of all internal and external customers. Network users increased from 50 to 650 users.
 Vendor contract prices decreased by 10%; corporate licenses instead of individual licenses drove
down prices by 25%; hardware costs decreased 28%.
 Hired and trained teams that collaborated well and took ownership of corporate objectives.
Enabled a dynamic work environment resulting in 100% retention over 5 years and a 17%
decrease in lead time from report to resolution. Management oversight of local and remote staff
and resources. Distributed support calls amongst local and remote staff based on priority,
business impact and level of resources required to resolve issue(s).
 Adopted informal SLA’s requiring immediate response and continual updates on open tickets.
 Implemented and managed support and escalation practices based on ITIL standards.
 Managed corporate relocation projects including data center, infrastructure, and all end user
resources.
Network Administrator (01/1999-06/2003)
Responsible for configuration and administration of LAN/WAN enterpriseinfrastructure. Installation
and maintenanceof all LAN/WAN hardwareand software,loading of operating systems user apps,
shared networkperipherals and networkcommunications. Developed and implemented disaster
recovery,antivirus and riskmitigation strategies,provided technical support throughout enterprise.
 Company launched eCommerce presence in 2002. Researched, designed, purchased and tested
necessary software and hardware to support launch.
 Negotiated services in preparation for projected needs and installed high availability redundancy
hardwareand services to ensuremaximum uptimefor internal and external customers. Internet-
based order volume exceeded 95% within 2 years with no unscheduled downtime.
 Developed and managed Help Desk Support environment including implementation of intranet
and IT support ticketing system.
 Built and managed Enterprise Help Desk team including Technicians, Network and System
Administrators.
THE WET SEAL, Foothill Ranch, CA 05/1995-12/1998
Network Administrator (1996-1998)
 Responsible for configuration and administration of 200+ node LAN/WAN environment.
 Developed and implemented disaster recovery and virus protection strategies.
 Managed corporaterelocation project including data center,infrastructure, all end user resources.
 Employee of the Year - 1997
Helpdesk Technician (1995-1996)
 Provided remote and telephone IT support for approximately 400 retail stores nationwide.
 Supported PC based POS environments, repaired and replaced failed or out of date systems.
 Monitored and managed daily data polling processes for remote stores.
 Conducted weekly bulk report printing and distribution.

4. Technology
Software and O/S:
 Microsoft Windows (server and desktop), MAC (server and desktop), IOS, Android
 Netware
 D3 Pick
 Linux
 UNIX
 Exchange, SQL, Web Trends, Web Metrics, SolarWinds, BES server technology, Intronis, Quest
Central Systems, Veritas BackupExec, McAfee Enterprise, Surfcontrol, Clean Access, Cisco Security
Agent, Cisco ASA,
 HelpDesk: Track-It Help Desk, ServiceNow, SysAid, Connectwise, Sharepoint
 ERP: Platinum, EPICOR, Oracle
 Healthcare: NextGen EPM/EHR, Command Health, MD Networks
 Telecomm: Mitel, Avaya, Prairiefyre, Simple Signal VOIP
Hardware:
 LAN/WAN switches, routers, firewalls
 Security appliances
 Servers, desktops, laptops, mobile devices, tablets
 Dell, HP, IBM, Xerox
 SAN/NAS/DAS storage technology
 Backup devices and tape libraries
 EMC, Hitachi, Dell, IBM, HP, Mitel, Avaya
 F5 Big-IP Load Balancing Controllers
Education
 AS, Laser Electro-Optics Technology, Springfield Technical Community College, Dean’s List
Certifications
 MCP - Microsoft Certified Professional
 MCP+I - Microsoft Certified Professional+ Internet
 MCSE - Microsoft Certified Systems Engineer
 CNA - Certified Novell Administrator
 CNE - Certified Novell Engineer
 ITIL V3 Foundation