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©
MODEL CANVAS
©
Get the job done with a WOW!
©
Process Model Canvas
transform from ambition into reality
Workshop 2015
David Ruting
CEO
©
Agenda
1. Introduction
• BPM / BMC / PMC 20 min.
2. Process Model Canvas Workshop
• Car garage case - DIY 20 min.
3. Round-up and questions 5 min.
tip! next Master Class in June
©
BPM
©
What is BPM?
Business Process Management (BPM)
is a Corporate Management Philosophy
BPM combines people, processes and
technology to improve organizational
performance and customer value
©
What format fits my process?
guarantee creativity
variation
standard
Design process = creative space
black-box with controls at start and end.
New product development = phases
projects with quality gatesAdministration = job instructions (HOW)
protocols in detail
High volume transactions = fully
automated workflow / BPMN
Production, customer service
= processes, procedure
and professionals, doing
flexible case driven patterns
©
Process Management
Dogma
©
Process Management
Dogma
©
Purpose? Purpose
Living world
Systems world
Low Trust, High Tolerance ;-(
©
Paradigm
shift
11
©
Paradigm shift
Inside out
Stop Control
Systems world must Support the Professionals
Purpose
Living world
Systems world
High Trust, Low Tolerance ;-)
©
BMC
©
Business Model Canvas
14
?
©
Business Model Canvas
The next step
©
PMC
©
How 2 What
Horizontal Organization
©
actionaction
Communication Communication Communication
©
Process Model Canvas Name: Designed for: Date:
WHY
www.processmodelcanvas.net (v1.0)
Information received
Value
Proposition
Information delivered
Value
Delivered
Information flowInformation flow
WOW
Backlog
WHAT
Considerations
©
Process Model Canvas Name: Designed for: Date:
WHY
www.processmodelcanvas.net (v1.0)
Information received
Value
Proposition
Information delivered
Value
Delivered
Information flowInformation flow
WOW
Backlog
WHAT
Considerations
4
31
2
executing the process
left to right
©
Process Model Canvas Name: Designed for: Date:
WHY
www.processmodelcanvas.net (v1.0)
Information received
Value
Proposition
Information delivered
Value
Delivered
Information flowInformation flow
WOW
Backlog
WHAT
Considerations
1
24
3
Designing the process
right to left
©
WORK
SHOP
©
Maintenance process for your car
©
1. Begin with the End in Mind!
2. Draft the essential
- customer journey
- information flow
- process chain
- motivation
©
Process Model Canvas Name: Designed for: Date:
WHY
www.processmodelcanvas.net (v1.0)
Information received
Value
Proposition
Information delivered
Value
Delivered
Information flowInformation flow
WOW
Backlog
WHAT
Considerations
Receive
customer and car
Repair car
Deliver
repaired car
©
26
©
From design to process clarity
©
The message to Organize collaboration
©
Control Aspects
WHO TOOLS WATCH OUT CHECK GREAT
Job Titles
& Employees
to have clear
agreement,
linked to roles in
Process & Output
i.e. Procurement
Process owner
Head Purchasing
Jim Smith
Systems and
Applications
to produce,
submit, receive
and retrieve
input/output
i.e. ERP module
Material-
Management
Risk &
Controls
to reduce risk
and impact,
increase
recoverability
i.e. Supplier
goes default,
Scenario’s for
continuity
Standards &
Requirements
to comply with
Internal/External
Law, Policies and
Standards
i.e. ISO 9001:2015
manage vendor
quality
Performance
Indicators
to measure,
report, predict
process, output,
stakeholders 
i.e. lead time to
deliver ordered
goods
©
Process Model Canvas 
1
2
3
1 2 3
Comm’ant
Integrated
Management
System
©
A closer look at Comm’ant
©
QUESTIONS
©
Make more profit with PMC!
Powered by
Limited Special offer for you as a participant
1 Full day Master Class
1 year use of the Commant Cloud System
1 hour of personal consult
4 hours online consult
Value € 1549,-
©
Make more profit with PMC!
Powered by
Limited Special offer for you as a participant
1 Full day Master Class 25th June/2nd July ‘15
1 year use of the Commant Cloud System
1 hour of personal consult
4 hours online consult
Value € 1549,-
©
Make more profit with PMC!
Powered by
Limited Special offer for you as a participant
1 Full day Master Class
1 year use of the Commant Cloud System
1 hour of personal consult
4 hours online consult
Value € 1549,-
©
We deliver Value for You!
Powered by
LinkedIn David Ruting
Mail david.ruting@commant.com
Phone +31(0)6-54700121

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PMC Process Model Canvas - workshop

  • 2. © Get the job done with a WOW!
  • 3. © Process Model Canvas transform from ambition into reality Workshop 2015 David Ruting CEO
  • 4. © Agenda 1. Introduction • BPM / BMC / PMC 20 min. 2. Process Model Canvas Workshop • Car garage case - DIY 20 min. 3. Round-up and questions 5 min. tip! next Master Class in June
  • 6. © What is BPM? Business Process Management (BPM) is a Corporate Management Philosophy BPM combines people, processes and technology to improve organizational performance and customer value
  • 7. © What format fits my process? guarantee creativity variation standard Design process = creative space black-box with controls at start and end. New product development = phases projects with quality gatesAdministration = job instructions (HOW) protocols in detail High volume transactions = fully automated workflow / BPMN Production, customer service = processes, procedure and professionals, doing flexible case driven patterns
  • 10. © Purpose? Purpose Living world Systems world Low Trust, High Tolerance ;-(
  • 12. © Paradigm shift Inside out Stop Control Systems world must Support the Professionals Purpose Living world Systems world High Trust, Low Tolerance ;-)
  • 17. © How 2 What Horizontal Organization
  • 19. © Process Model Canvas Name: Designed for: Date: WHY www.processmodelcanvas.net (v1.0) Information received Value Proposition Information delivered Value Delivered Information flowInformation flow WOW Backlog WHAT Considerations
  • 20. © Process Model Canvas Name: Designed for: Date: WHY www.processmodelcanvas.net (v1.0) Information received Value Proposition Information delivered Value Delivered Information flowInformation flow WOW Backlog WHAT Considerations 4 31 2 executing the process left to right
  • 21. © Process Model Canvas Name: Designed for: Date: WHY www.processmodelcanvas.net (v1.0) Information received Value Proposition Information delivered Value Delivered Information flowInformation flow WOW Backlog WHAT Considerations 1 24 3 Designing the process right to left
  • 24. © 1. Begin with the End in Mind! 2. Draft the essential - customer journey - information flow - process chain - motivation
  • 25. © Process Model Canvas Name: Designed for: Date: WHY www.processmodelcanvas.net (v1.0) Information received Value Proposition Information delivered Value Delivered Information flowInformation flow WOW Backlog WHAT Considerations Receive customer and car Repair car Deliver repaired car
  • 26. © 26
  • 27. © From design to process clarity
  • 28. © The message to Organize collaboration
  • 29. © Control Aspects WHO TOOLS WATCH OUT CHECK GREAT Job Titles & Employees to have clear agreement, linked to roles in Process & Output i.e. Procurement Process owner Head Purchasing Jim Smith Systems and Applications to produce, submit, receive and retrieve input/output i.e. ERP module Material- Management Risk & Controls to reduce risk and impact, increase recoverability i.e. Supplier goes default, Scenario’s for continuity Standards & Requirements to comply with Internal/External Law, Policies and Standards i.e. ISO 9001:2015 manage vendor quality Performance Indicators to measure, report, predict process, output, stakeholders  i.e. lead time to deliver ordered goods
  • 30. © Process Model Canvas  1 2 3 1 2 3 Comm’ant Integrated Management System
  • 31. © A closer look at Comm’ant
  • 33. © Make more profit with PMC! Powered by Limited Special offer for you as a participant 1 Full day Master Class 1 year use of the Commant Cloud System 1 hour of personal consult 4 hours online consult Value € 1549,-
  • 34. © Make more profit with PMC! Powered by Limited Special offer for you as a participant 1 Full day Master Class 25th June/2nd July ‘15 1 year use of the Commant Cloud System 1 hour of personal consult 4 hours online consult Value € 1549,-
  • 35. © Make more profit with PMC! Powered by Limited Special offer for you as a participant 1 Full day Master Class 1 year use of the Commant Cloud System 1 hour of personal consult 4 hours online consult Value € 1549,-
  • 36. © We deliver Value for You! Powered by LinkedIn David Ruting Mail david.ruting@commant.com Phone +31(0)6-54700121