The was a #CMworld 2014 Recap presentation for SLCSEM in September 2014. Content from this deck was taken by Andrew Davis (@TLPDrew), Jason Miller (@JasonMillerCA) and Mathew Sweezey (@MSweezey). It was then wrapped together and philosophized by me.
38. 3 TYPES OF EMPATHY
5
Split into three steps
In business, there are three levels of empathy.
The first is "on-demand" empathy, which is the
ability to sense what customers want. The
second is "solution" empathy, which entails
understanding a customer's problem and
figuring out how to address it. The third is
"transcendent" empathy where you create
solutions to problems that customers don't
even know that they have.
— Geoffrey James, INC
1 On-demand
2 Solution
3 Transcendent
40. SOOVLE
Search
• “how to”+“content marketing”
Suggested Search
• how to do content marketing
• how to measure content
marketing
• how to use content marketing
• how to sell content marketing
• how to start content marketing
• how to create content marketing
• how to create content marketing
strategy
• how to write content marketing
• how to improve content
marketing
43. RETURNING TO THE FUNNEL
There
are
numerous
companies
that
have
top
;er
writers
crea;ng
keyword
op;mized
content
with
no
clear
iden;fica;on
of
who
the
content
is
for,
or
what
the
specific
intended
outcome
is.
Or
where
one
content
object
fits
with
other
content
and
how
they
are
connected
to
the
customer
experience.
-‐Lee
Odden