The world of the learning and performance professional is changing. The business world is moving ever faster, and no longer has the ability to wait weeks for training to be developed every time a learning and performance need arises. Organizations are increasingly placing value on performance support programs that give workers access to exactly what they need, where they need it, at the moment they need it. But performance support can be a daunting shift for learning professionals, often leaving them lost with no idea how to get started. These slides are used in a talk and/or workshop in which you will explore how organizations can start with small pilot programs to begin adding performance support to their organizational learning strategy. You will discuss examples of performance support being implemented in small ways, and hear how those small starts had large impacts. You will explore the mindset that learning professionals need to develop to truly shift towards performance support. You will leave this session better understanding the need for more focus on performance support, and how you can get started. If you're interested in bringing this talk/workshop into your event or orgainzation, please contact me at LnDDave@gmail.com

1. Starting Small:
Adding Performance
Support to the Mix
David Kelly
Vice President
Program Development
http://bit.ly/1N1RUMW

3. Performance support is a tool or other
resource, ranging from print to technology-
supported, which provides just the right
amount of task guidance, support, and
productivity benefits to the user, precisely
at the moment of need. - Marc Rosenberg
Photo credit – Kit http://bit.ly/1xWqqkQ

5. Performance Support
Generates Revenue
Photo credit – epSos .de http://bit.ly/1NfMpfE

6. Performance Support
Enhances & Extends Training
Photo credit – Fugenx CDC http://bit.ly/1NfNlke

7. Performance Support
is Less Disruptive
Photo credit – thecrazyfilmgirl http://bit.ly/1NfPQCX

9. Recipes
Photo credit – Heather aka Molly http://bit.ly/1xWr4iu
Airports
Performance Support in Everyday Life
Photo credit – Sander Baumann http://bit.ly/1BbuOhm

10. Wash Your Hands
Performance Support in Everyday Life
Photo credit – Kit http://bit.ly/1xWqqkQ

11. Performance Support in Everyday Life
Photo credit – Heather aka Molly http://bit.ly/1xWr4iu
Recipes

12. Performance Support in Everyday Life
Photo credit – Johann Dréo http://bit.ly/1xdUltN
Wikipedia

13. Performance Support in Everyday Life
Photo credit – soumit http://bit.ly/1OBMa02
Amazon

14. Performance Support in Everyday Life
Photo credit – Alan Cleaver http://bit.ly/1NfIVtt
Checklists

16. It Starts with a Mindset

17. Focus on the Problem

19. Selling Performance Support
• It’s hard to Sell PS. We’re battling tradition,
expectations, and ignorance about the term
• How do you sell PS? You don’t. You just do it.
• And you don’t use the words PS. Lose the jargon.
Understand and Respect the
Power of Tradition & Legacy

20. Don’t Sell Performance
Support; Just do it.

21. Don’t talk about “Performance
Support”; Talk about performance.

22. Your First Performance
Support Project
1. Understand the problem
2. Pick the right stakeholder
3. Start small
4. But think big (Scalability)
5. Learn about the benefits
(from users)
6. Build your story
7. Use the story to build a
business case

23. Remember: Performance Support
is a Journey, not a Destination

24. Starting Small:
Adding Performance
Support to the Mix
David Kelly
Vice President
Program Development
http://bit.ly/1N1RUMW