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Starting Small: Adding Performance Support to the Mix

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The world of the learning and performance professional is changing. The business world is moving ever faster, and no longer has the ability to wait weeks for training to be developed every time a learning and performance need arises. Organizations are increasingly placing value on performance support programs that give workers access to exactly what they need, where they need it, at the moment they need it. But performance support can be a daunting shift for learning professionals, often leaving them lost with no idea how to get started.

These slides are used in a talk and/or workshop in which you will explore how organizations can start with small pilot programs to begin adding performance support to their organizational learning strategy. You will discuss examples of performance support being implemented in small ways, and hear how those small starts had large impacts. You will explore the mindset that learning professionals need to develop to truly shift towards performance support. You will leave this session better understanding the need for more focus on performance support, and how you can get started.

If you're interested in bringing this talk/workshop into your event or orgainzation, please contact me at LnDDave@gmail.com

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Starting Small: Adding Performance Support to the Mix

  1. 1. Starting Small: Adding Performance Support to the Mix David Kelly Vice President Program Development http://bit.ly/1N1RUMW
  2. 2. Performance support is a tool or other resource, ranging from print to technology- supported, which provides just the right amount of task guidance, support, and productivity benefits to the user, precisely at the moment of need. - Marc Rosenberg Photo credit – Kit http://bit.ly/1xWqqkQ
  3. 3. Performance Support Generates Revenue Photo credit – epSos .de http://bit.ly/1NfMpfE
  4. 4. Performance Support Enhances & Extends Training Photo credit – Fugenx CDC http://bit.ly/1NfNlke
  5. 5. Performance Support is Less Disruptive Photo credit – thecrazyfilmgirl http://bit.ly/1NfPQCX
  6. 6. Recipes Photo credit – Heather aka Molly http://bit.ly/1xWr4iu Airports Performance Support in Everyday Life Photo credit – Sander Baumann http://bit.ly/1BbuOhm
  7. 7. Wash Your Hands Performance Support in Everyday Life Photo credit – Kit http://bit.ly/1xWqqkQ
  8. 8. Performance Support in Everyday Life Photo credit – Heather aka Molly http://bit.ly/1xWr4iu Recipes
  9. 9. Performance Support in Everyday Life Photo credit – Johann Dréo http://bit.ly/1xdUltN Wikipedia
  10. 10. Performance Support in Everyday Life Photo credit – soumit http://bit.ly/1OBMa02 Amazon
  11. 11. Performance Support in Everyday Life Photo credit – Alan Cleaver http://bit.ly/1NfIVtt Checklists
  12. 12. It Starts with a Mindset
  13. 13. Focus on the Problem
  14. 14. Selling Performance Support • It’s hard to Sell PS. We’re battling tradition, expectations, and ignorance about the term • How do you sell PS? You don’t. You just do it. • And you don’t use the words PS. Lose the jargon. Understand and Respect the Power of Tradition & Legacy
  15. 15. Don’t Sell Performance Support; Just do it.
  16. 16. Don’t talk about “Performance Support”; Talk about performance.
  17. 17. Your First Performance Support Project 1. Understand the problem 2. Pick the right stakeholder 3. Start small 4. But think big (Scalability) 5. Learn about the benefits (from users) 6. Build your story 7. Use the story to build a business case
  18. 18. Remember: Performance Support is a Journey, not a Destination
  19. 19. Starting Small: Adding Performance Support to the Mix David Kelly Vice President Program Development http://bit.ly/1N1RUMW

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