David John Kerr

Ireland Ireland

Transforming the relationship between citizen and state with the Oracle CX platform

Technology / Software / Internet

Business situations always boil down to people situations – fact; as such, among professionals in the dynamic digital era there is no more B2B or B2C, now there is only H2H: Human to Human. Digital Transformation enables this connection like never-before but let’s be clear – Transformation is more than Digital; Digital is more than just technology. Real Digital Transformation is applying the culture, practices, processes, and industrial sciences of the modern era to meet economic challenges and respond to clients'​ raised expectations. The core focus of my career is seeing those connections and transformations realized and enabling this by means of 'The Customer Journey' – starting wit...