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Day 1: DIGITAL TRANSITION Day 2: PRODUCTS & TECHNOLOGIES
0900-0930
0930-1015
1015-1200
Welcome, Introduction and Warmup
1. Definition and History
 The FinTech Revolution: What it is, qualitative and quantitative
definitions, why bankers have to pay attention
 2008 – The Igniting Force: How the crisis catalysed innovation,
how ICT is acting as a GPT (General Purpose Technology)
 The Digital Transition Project: Why even the best banks struggle
becoming digitally native? The Red Queen Effect, Information
Cascades, MNOs: ways some telecom companies got it right
2. The Future of Banking
 How Banks will Look Like in 2025: The ‘Internet of Things’, The
Branch-Network Reimagined
 How New Risks Evolve in Banking: Information-security, New
Solutions in Risk-Management
 New Banks: How Challenger Banks, Neo-Banks, Digital-Only
Banks, Smartphone-Only-Banks can reach economy of scale
 Case Studies: Moven from New York, Atom Bank from Durham
0900-0930
0930-1045
1045-1200
Refreshing Day One and Warmup
5. Digital Products
 Crowdsourcing: Digital products developed through digital channels
 Digital Market-Research: Virtual Focus Groups, Social-Listening,
Research Gamification, Natural Language Robots
 Product Development Best Practices: Time Horizons vs Vertical Silos,
Big Data in Product Development
 Case Studies: Westpac from Australia, ICICI Bank from India
 Group Exercise: The Crowdsourcing Brainstorm
6. Digital Identity The Missing Piece of the Puzzle
 Onboarding: Why the lack of digital identity hurts banks
 AML and KYC: Is this really an issue
 Biometrics: The technical solution is more than ready, the question is not
‘if’, but ‘when’ and ‘which version’
 Digital Signature and the Paperless Bank: Dream or reality, Cost-
cutting versus Quality of Service
 Case Studies: Estonia and the E-Stonia Project
1200-1300 Lunch 1200-1300 Lunch
1300-1500
1500-1700
3. How to React to FinTech?
 Defense & Offense: Evolution and revolution within banking
 Communication vs Organization: Innovative image versus Vertical
Silos, Incubators, Accelerators, Labs
 Venture Capital: How can vs how should banks invest into FinTech
 The New Face of Competition: Co-opetition, Frenemies
 Group Exercise: The Venture Capital Role-Play
4. Digital Channels
 Social Media: FB, LinkedIn, Twitter, Pinterest, Instagram, YouTube
 Smartphone: the center of attention and the center of ambivalence
 Branch and ATM: ‘The branch of the future’ or ‘The future of the
branch’, The 5 directions in ATM Innovation, Video banking
 Future: Smartwatch, Wearables, Hyper-connectivity, IoT (Internet of
Things), Roboadvisors, AI (Artificial Intelligence)
 Case Studies: 4x from London, Q from Singapore, NAO from
Tokyo, Kiwi Bank from New Zealand, Barclays Bank from London
1300-1500
1500-1700
7. Payments: Innovation-Arena with High Visibility
 M-Pesa: Digital payments and Financial inclusion; But how did it all get
started
 Remittances: How the cash-cow of western banks is being taken away,
How do banks react
 ApplePay: better to be prepared; the future of plastics is in danger
 Case Studies: PayPal from Palo Alto, SelfPay from Toronto, Super Wallet
from Lublin
 Group Exercise: The Client-Segment Simulation Roleplay
8. Summary
 Concepts
 Tools
 Trends
 ‘To-Do’s
 Resources
Evaluation and Termination of the Seminar
Trainer: Mr David Gyori CEO of Banking Reports (London), Co-Author of ‘The FINTECH Book’ (international best seller published by Wiley & Sons), Judge of the
European FinTech Awards (Amsterdam), Founding Member of the World FinTech Association (Seoul), Featured Writer of Finance
Magnates (Tel Aviv).
FOR MORE INFORMATION AND TRAINING ENGAGEMENT: david.gyori@bankingreports.co.uk +44 77096 08459
DIGITAL BANKING

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(1) Digital Banking Training Program

  • 1. Day 1: DIGITAL TRANSITION Day 2: PRODUCTS & TECHNOLOGIES 0900-0930 0930-1015 1015-1200 Welcome, Introduction and Warmup 1. Definition and History  The FinTech Revolution: What it is, qualitative and quantitative definitions, why bankers have to pay attention  2008 – The Igniting Force: How the crisis catalysed innovation, how ICT is acting as a GPT (General Purpose Technology)  The Digital Transition Project: Why even the best banks struggle becoming digitally native? The Red Queen Effect, Information Cascades, MNOs: ways some telecom companies got it right 2. The Future of Banking  How Banks will Look Like in 2025: The ‘Internet of Things’, The Branch-Network Reimagined  How New Risks Evolve in Banking: Information-security, New Solutions in Risk-Management  New Banks: How Challenger Banks, Neo-Banks, Digital-Only Banks, Smartphone-Only-Banks can reach economy of scale  Case Studies: Moven from New York, Atom Bank from Durham 0900-0930 0930-1045 1045-1200 Refreshing Day One and Warmup 5. Digital Products  Crowdsourcing: Digital products developed through digital channels  Digital Market-Research: Virtual Focus Groups, Social-Listening, Research Gamification, Natural Language Robots  Product Development Best Practices: Time Horizons vs Vertical Silos, Big Data in Product Development  Case Studies: Westpac from Australia, ICICI Bank from India  Group Exercise: The Crowdsourcing Brainstorm 6. Digital Identity The Missing Piece of the Puzzle  Onboarding: Why the lack of digital identity hurts banks  AML and KYC: Is this really an issue  Biometrics: The technical solution is more than ready, the question is not ‘if’, but ‘when’ and ‘which version’  Digital Signature and the Paperless Bank: Dream or reality, Cost- cutting versus Quality of Service  Case Studies: Estonia and the E-Stonia Project 1200-1300 Lunch 1200-1300 Lunch 1300-1500 1500-1700 3. How to React to FinTech?  Defense & Offense: Evolution and revolution within banking  Communication vs Organization: Innovative image versus Vertical Silos, Incubators, Accelerators, Labs  Venture Capital: How can vs how should banks invest into FinTech  The New Face of Competition: Co-opetition, Frenemies  Group Exercise: The Venture Capital Role-Play 4. Digital Channels  Social Media: FB, LinkedIn, Twitter, Pinterest, Instagram, YouTube  Smartphone: the center of attention and the center of ambivalence  Branch and ATM: ‘The branch of the future’ or ‘The future of the branch’, The 5 directions in ATM Innovation, Video banking  Future: Smartwatch, Wearables, Hyper-connectivity, IoT (Internet of Things), Roboadvisors, AI (Artificial Intelligence)  Case Studies: 4x from London, Q from Singapore, NAO from Tokyo, Kiwi Bank from New Zealand, Barclays Bank from London 1300-1500 1500-1700 7. Payments: Innovation-Arena with High Visibility  M-Pesa: Digital payments and Financial inclusion; But how did it all get started  Remittances: How the cash-cow of western banks is being taken away, How do banks react  ApplePay: better to be prepared; the future of plastics is in danger  Case Studies: PayPal from Palo Alto, SelfPay from Toronto, Super Wallet from Lublin  Group Exercise: The Client-Segment Simulation Roleplay 8. Summary  Concepts  Tools  Trends  ‘To-Do’s  Resources Evaluation and Termination of the Seminar Trainer: Mr David Gyori CEO of Banking Reports (London), Co-Author of ‘The FINTECH Book’ (international best seller published by Wiley & Sons), Judge of the European FinTech Awards (Amsterdam), Founding Member of the World FinTech Association (Seoul), Featured Writer of Finance Magnates (Tel Aviv). FOR MORE INFORMATION AND TRAINING ENGAGEMENT: david.gyori@bankingreports.co.uk +44 77096 08459 DIGITAL BANKING