Avaya Communicator for web is the key to collaboration to Salesforce and Google cloud. Office 365 also can hook into the amazing suite that needs no server .

1. Avaya Communicator for Web
IPVS

2. Avaya Clients Communication Enable the
Applications and Processes that Drive Business
User
Experience
Avaya
Communications
Platform
COMMUNICATOR
Web Apps +
Browsers
Desktop Mobile Web Powered by Esna

3. Avaya
Communicator
for Web
Overview

4. Avaya Communicator for Web for IP Office
 Communication enables cloud-based business
applications
 Embeds browser-based real time communications in
– Google Apps
– Office 365
– Salesforce.com
– Google Chrome
– Internet Explorer
4

5. Organize co-workers into
custom groups and easily see
their real-time presence and
availability.
See Everyone’s Presence

6. Apply custom presence labels
to match your availability and
(if applicable) decide which of
your devices is used to handle
calls.
Manage Your Own Presence and Devices

7. Dial extensions or phone
numbers by entering the
names of your contacts or
their numbers, then handle
calls with a full range of call
control features.
Easily Make and Manage Calls

8. Chat 1-on-1 with others and
within the same view, gain
access to a timeline of their
activities, including their status
changes and your call history
with them.
Chat and Activity History

9. Searching for people
automatically aggregates your
coworkers and Gmail contacts
- simply click to bring up a
range of collaboration actions.
Expanded Search and Collaboration Actions

10. Leverage the IP Office
WebRTC-based softphone
to make voice + video calls
from your browser.
Make Voice and Video Calls Right from the Browser

11. Simply enable the client as a
softphone for voice + video, so
you can use another application
for IM + presence, like Skype
for Business.
Enable in ‘Softphone Mode’ for Only Voice + Video

12. The client is embedded across
your browser and enables the
ability to click-to-call any
number - depending on your
settings, the call will be
completed on your IP Office
deskphone or softphone.
Click-to-Call Any Number

13. Support for OAuth 2.0 enables
users to sign in with a range of
3rd party credentials. A web-
based authentication solution
through Esna is also available
for when security profiles or
other considerations make
other login options impossible.
Outh 2.0 Authentication Support

14. An optional in-app tutorial is
available upon installation and
exists as an option for viewing
at a later date.
In App Tutorial Highlights Key Functionality

15. Access collaboration tools
such as voice + video calls,
Scopia meetings, Hangouts,
presence and IM across
Google Apps and Google
Chrome for faster, better
engagement.

16. Does Your Company Work in Google Apps or
Office 365?
What can you do with
Avaya Communicator for
Web?
 Click-to-communicate
 See the availability of
teammates
 Collaborate on
content in real-time
 Deliver new content
faster and more
accurately

17. Whether your on the
marketing team or in R&D,
Avaya helps teams to stay
connected and productive.
Avaya amplifies collaboration Outcomes achieved with Avaya
● Amplify creativity
● Create impactful content
● Rapidly deliver the latest
materials
● Remove geographic
barriers
● Streamline team meetings
● Reduce travel
What Avaya offers
● Embedded voice, video, IM
and presence
● Click-to-Call and
Conference
● Click-to-meet (WebEx,
Scopia, Hangouts)
● Click-to-collaborate
● Real time communications
in document manage apps
like Google Apps and
Office 365
● Unified messaging in any
cloud or mobile email
platform
Avaya Fuels Team Engagement in Google Apps
and Office 365

18. Everyone a document is
shared with is presented with
their current presence
(status), which can be
manually or automatically set
based on their Google
Calendar events or
phone/Hangout status.
Real-Time Presence Across Google Drive

19. Start a Hangout or Scopia
meeting with individual
collaborators or an entire
group inside any Google
document.
Contextual Collaboration Across Google Drive

20. A range of collaboration
actions can be accessed from
the Google contact card,
including IM, and the ability to
place a voice or video call.
Collaboration Actions from the Google Contact
Card

21. Enable Google Calendar and
Hangouts integration, which
automatically adjusts your
presence while you’re in a
meeting or in a Hangout.
Presence Pulled from Google Calendar +
Hangouts

22. As an embedded web
extension, the ability to start a
Hangout is extended across
any web page or app - even
natively inside Salesforce.
Google Hangouts Across Any Web Page or App

23. Access collaboration tools
such as voice + video calls,
Scopia meetings, click-to-call,
presence and IM across Office
365 and Internet Explorer for
faster, better engagement.

24. Everyone the document is
shared with is presented with
their current presence (status)
with the ability to escalate to
video/video calls or chats.
Real-Time Presence Across Office 365 Documents
PLEASE NOTE:
This integration is early in development and as such, is subject to change.

25. Start a collaborative
discussion inside any Office
365 document using Scopia,
voice, video or IM.
Contextual Collaboration Across Office 365
Documents
PLEASE NOTE:
This integration is early in development and as such, is subject to change.

26. A range of collaboration
actions can be accessed from
the Office 365 contact card,
including IM, and the ability to
place a voice or video call.
Collaboration Actions from the Office 365 Contact
Card

27. Embedded collaboration tools
inside of Salesforce including
voice + video calls, presence,
Scopia, Hangouts, screen
pops and the ability to
track/run reports on calls.

28. Does Your Sales Team Use Salesforce Sales
Cloud?
What can you do with
Avaya Communicator for
Web?
 Communicate in real
time from Salesforce
 Automatically log calls
and web conferences
 Click-to-call, IM and
collaborate
 Collaborate on any
record or report

29. ● Identify sales activities that
produce results
● Spot top and low performing
sales reps
● Shorten sales cycles
● Streamline sales processes
● Accelerate response time to
customer questions and RFPs
Outcomes achieved with Avaya
● Embedded voice, video, IM
and presence
● Click-to-Call and Conference
● Click-to-meet (Scopia,
Hangouts)
● Screen pops of customer
records natively in Salesforce
Sales Cloud, Service Cloud
and Community Cloud
● Unified messaging with any
cloud or mobile email
platform
● Integration with most cloud-
based CRM solutions
What Avaya offersAvaya improves sales performance
Avaya helps optimize sales
processes and performance by
accurately monitoring, tracking
and identifying sales activities
that deliver the best results.
Avaya Impacts Sales Outcomes

30. Does Your Support and Service Teams Use
Salesforce Service Cloud?
What can you do with
Avaya Communicator for
Web?
 See the availability
and location of
subject matter experts
 Click-to-call and IM
 Start an instant
Scopia or Hangout
 Automatically log calls
and web meetings

31. Avaya enables service teams to
delight their customers by
addressing their questions and
issues efficiently and effectively.
Avaya enables better service Outcomes achieved with Avaya
● Resolve service issues faster
● Improve customer satisfaction
● Reduce on-hold call times
● Decrease service costs
● Reduce travel
● Collaborate more effectively
with team members
● Share best practices and
insights more easily
What Avaya offers
● Embedded voice, video, IM
and presence
● Click-to-Call-Conference
● Click-to-meet (Scopia,
Hangouts)
● Screen pops of customer
records natively in Salesforce
Service Cloud and
Community Cloud
● Unified messaging with any
cloud or mobile email
platform
● Integration with leading
cloud-based customer
service solutions
Avaya Improves Customer Service Performance

32. Access to presence, IM, voice
+ video calls, click-to-call and
meetings tools such as Scopia
video calls and Google
Hangouts.
Embedded Avaya Communicator for Web Plug-In

33. When you receive a call, the
number is matched to a record
in Salesforce and is displayed.
Caller ID is Matched to An Existing Salesforce
Record

34. Ability to add a caller as a lead
or contact when you receive a
call, as well as take notes,
which are saved to the call
record.
Create a Contact/Lead Record from a New Caller
+ Take Call Notes Through the Plug-In