1. Dannette Sirmon
850-426-1267 ▪ dannette.sirmon@yahoo.com ▪ Lillian, AL 36549
Business/Financial Administration
People-Oriented Professional with 10+ years of successful management experience
focused on business operations and customer service; positive attitude and capacity to
make sound and effective decisions while demonstrating high energy and addressing
difficult situations. Ability to deal with ambiguity and re-prioritize tasks in response to
unexpected changes in needs. Proven track record of showing initiative and creativity.
Education
215 License - Life/Health and Annuities
Professional Experience
American International Group Financial Network (AIGFN)
Case Manager April 2006 - January 2016
(Cyberlife, Vantage, Excel, MS Word, etc.)
Served as a liaison between agents/brokers and insurance carriers to ensure the
appropriate application forms have been included; regularly monitored the status of
individuale cases and followed upon outstanding issues. Also responsible for general
knowledge of all business functions. Responsible for a caseload of 100 claimants or
more,depending on the business need.
Utilizes judgment and discretion in a challenging and fast-paced environment to evaluate
claimes in a timely, balanced and accurate manner by meeting or exceeding established
time service standards. Worked with administration to handle claim questions and resolve issues
while meeting/exceeding expectations regarding process, service and preformance guarantees
with our customers. Use of multiple databases,internal and external resource,and online systems
to obtain and record information.
● Superior written and verbal communication skills.
● Effective organizational skills and attention to detail.
● Excellent performance expectations in previous position(s) as evidenced by meets
or exceeds expectations on two most recent job preformance evaluations.
● Dependability as evidenced by excellent attendance record
● Good PC skills and systems proficiency (Cyberlife, Vantage, Excel, MS Word,
etc.)
Wal-Mart Assistant Manager July 1996 - April 2006
● Ensured exceptional customer service, supervised up to 100+ employees,
enforced company regulations, performed various administrative tasks, processed
payroll, scheduled employees, delegated daily assignments, implemented
promotional campaigns, tracked inventory and analyzed report sales data.
● Assumes management responsibility in the absence of the Branch Manager.

2. Assists in managing customer service objectives including handling exceptions,
complex issues, and complaints.
● Provided quality oversight on any actions taken on pending cases, ordered and
followed up on pending requirements necessary for underwriting approval and
followed up on delivery requirements on conditionally issued cases; ensured top
level of customer service to consistently exceed expectations.
● Cultivated business relationships with distribution partners, team members and
underwriters, ensuring a high level of quality service for the insureds, field force,
and other staff.
● Received cross-training across all functions and leveraged knowledge of
Underwriting, New Business and Producer Services Department workflows to
provide additional support as needed.
● Recorded and processed any complaints that deal with legal or regulatory-related
matters. Experience providing the highest quality service to the field force,
insured’s and Underwriting staff.
● Dependability as evidenced by excellent attendance record