1. DANIEL J. WITTENBERG
Accomplished Senior Customer Service/Account Manager with extensive experience dealing with
such industry leaders as Best Buy, Target, Walmart, Family Dollar, Lowe's, Home Depot, Harbor
Freight, Stars & Stripes, Walgreens, and West Marine, to name just a few. Business Management
Degree complemented by progressively responsible and successful business and management
experience. A motivated, well-organized leader of high integrity with highly developed
communication, planning, detail-directed problem solving, and decision-making skills, including:
managing, customer service, marketing, sales, banking and finance.
Experience and Accomplishments
Quad/Graphics, Shakopee, MN (3/90 - 7/14)
Senior Customer Service/Account Manager
Involved in all phases of job assignments and production by acting as the problem-solving,
synergistic link between the customer, sales staff, and production department.
Ensured that each project had complete information before entering the production
Monitored a project's progress throughout the production process.
Implemented new policies and procedures.
Answered questions and problem solving.
Supervised customer service assistants.
Interfaced with and provided support for the sales force and management.
Managed, organized, planned, assisted with, and implemented special projects.
Worked with new and existing customers.
Directly involved in the creation and establishment of a new customer service
Directed, scheduled, and serviced customer accounts exceeding $35 million annually.
Successfully planned and executed the transition of multiple customer accounts into the
culture and strategies of newly merged companies, making the transition transparent and
beneficial to the customer, to increase satisfaction with minimal disruption.
Instrumental in retaining numerous customers through multiple mergers.
Successful in resolving customers' concerns in both corporate and field environments.
Vital Team Member whose extraordinary efforts directly contributed to achieving the
Lowe's 2008 Vendor of the Year Award.
Experienced with Direct Mail and working with in-house Post Office.
Worked with all areas of logistics by planning and coordinating customer shipments.
Parkside Printing, Inc., Shakopee, MN (7/88 - 3/90)
General Manager/Sales Manager
Assisted in overall management of a ten-staff printing facility with top responsibility for
setting the direction to assure growth and profitability.
Established company budget.
Hired and trained new staff.
Purchasing and inventory, included acquisition of a new press, company vehicle, office
furniture and fixtures, computers, and copier.
Administered all employee benefit programs.
Approved accounts payable.
2. DANIEL J. WITTENBERG 612-384-0468 Page two
Provided critical support in the conversion from a manual to a computerized system for
handling accounts payable/receivable, customer and employee information.
Extensive involvement in the expansion and relocation of business.
Direct Sales with both new and existing accounts.
Increased sales by over 70%, resulting in expansion of staff, equipment, and physical
Profits increased by over 300%, while improving overall efficiency of business.
Broadened business by expanding market area to outstate and doubling customer base.
Cost savings of 15% for company.
Reduced past due accounts by over 20%.
Responsible for improved employee productivity and morale, by acting as a liaison
between the owner and employees.
Decreased employee turnover by 50%.
First National Bank of Shakopee, Shakopee, MN (11/85 - 6/88)
Consumer Loan Officer
Extensive customer service responsibility relating to the loan process:
Interviewed loan candidates, primarily to obtain financial background and reasons for
Approved consumer loans to meet established criteria.
Referred loans exceeding lending limits to senior loan officers for approval.
Explained loan rejections to unqualified applicants.
Broad experience in commercial lending, real estate loans, and mortgages.
Supervised a collection officer and support personnel.
Assisted customers who were late or defaulted on loans to establish workout plans.
Wrote and processed various loan activity reports.
Interfaced with insurance companies and F.H.A. on loan activities.
Recruited, promoted, and corresponded with the general business community in order to
facilitate improved relations.
Marketed and promoted the bank and its services.
Represented the bank at community, business, and banking events.
Increased Return on Assets from .89 to 1.22.
Past due accounts dropped from over 5% to under 1.5%.
In two years, generated a customer base of 550 with a combined portfolio of over $5
Education, Professional Development and Training
Bachelor of Science in Business Management, University of Minnesota - Minneapolis, MN (1984)
Associate of Elective Studies, Normandale Community College - Bloomington, MN (1981)
Exceptional Customer Service Seminar sponsored by CareerTrack.
Analyzing Financial and Tax Statements / Home Equity and Second Mortgages / Collections and
Problem Customers Seminars sponsored by the American Institute of Banking and Minnesota
Lowe's 2008 Vendor of the Year Award