1. Daniel
Thomann
1000 Henderson St # 409
Fort Worth, TX 76102
817-564-1712
daniel.t.thomann@gmail.com
SUMMARY
Deft and experienced Information Technology Professional seeking to contribute expertise
and skillset within a Business Analyst role. Works exceptionally wellindependently or in a
team setting to provide a wide breadth of analyticaland technical IT skills. Trained and
knowledgeable in supporting Incident Analysis and Business Reporting Analysis. Ability to
maintain, manage and understand many software packages and operating systems. Well
versed in the dynamics of providing superior Customer and End-User Support. Able to
confidently identify and execute effective resolutions aimed at technical issues and concerns.
Possess excellent written and verbal communication capabilities.
EDUCATION
Texas Christian University
BS in Computer Information Technology - 2011
CERTIFICATIONS
ITIL Foundations Certification
IT SKILLSET
ServiceNow, MS-Office Suite, Qlik Sense/QlikView, SharePoint, Numara Footprints Service
Desk, AccuTrac, SMS, VPN, Real VNC, Adobe CS6 Creative Suite, FTP, Lotus Notes,
ASP.NET, XHTML, HTML5, CSS, JavaScript, MySQL, SQLite, HTML, HTML5
EMPLOYMENT
American International Group (AIG) May 2015 to Jan 2016
Sr. Business Analyst
 Perform in-depth analysis of all Change, Request, Incident and Problem ticket queues
to assess ticket management quality, isolate errors and proffer potential solutions
 Translate high level business requirements into functional specifications for the
Open Systems business unit
 Review, interpret, and organize incident data for the Open Systems Team to advise
about anticipated results utilizing ServiceNow and IBM Cognos reports
 Create complex Ad-hoc reports, Dashboard Reports, KPI’s, and business views
featuring detailed charts representing incident trend and problem analysis
 Conduct daily conference call with the VP’s, directors, team leads and project managers
to discuss all completed and upcoming Changes within ServiceNow environment
 Attend weekly Change Advisory Board meeting
 Assist in business process redesign and documentation as needed for new technology
 Review daily change reports for risk, quality and impact to the client
 Managed integration and training of Qlik Sense Desktop into team environment
used for dashboard creation

2. American Airlines Mar 2015 to May 2015
Sr. Analyst Operations Reporting
 Support strategic direction for enterprise-wide ops performance information
solutions
 Design, develop, and maintain the Ops. performance reporting systems and
dashboards to track and visualize performance in the form of graphs, charts, tables
and scorecards
 Analyze airline operations by developing, maintaining, and enhancing statistical and
business models
 Develop and produce dashboards/reports and PowerPoint presentations on
operational performance for distribution to Senior management and company-wide
 Automate reporting capabilities and data extraction methods to build in process
efficiencies that minimize manual analyses
 Interact with IT in development of data marts to address the various evolving
business requirements
 Act as an owner of airline performance data, serving as main contact point for
operational data requests and statistical analyses
 Complete and coordinate with multiple departments on a variety of reporting
requirements, product deployment and ad-hoc data needs
*Deployed to Kandahar AB, Afghanistan Feb-Aug 2014 as Air Force Air Transportation
-Load Planning Supervisor in support of Operation Enduring Freedom
American International Group (AIG) Sep 2013 to Feb 2014
Sr. Business Analyst
 Review, interpret, and organize data for the Asset Management Team and to advise
about anticipated results utilizing ServiceNow
 Identify savings opportunities for hardware and software to include redeployment of
equipment and software licensing
 Collect data for budgeting, compliance and inventory, contract summaries, and cost
comparisons
 Oversee Asset database (software and hardware), manage licensedata, and validate,
coordinate, and update hardware and software data as necessary
 Assist in the development of Asset Management tools (ServiceNow, SCCM, etc.),
and participate in the integrations of other tools to ServiceNow
 Documentation preparation for audit/inventory processes and technical procedures

3. Santander Consumer USA Apr 2013 to Aug 2013
IT Inventory Control Analyst
 Extensive experience in ServiceNow ITAM performing such tasks as incident
reports, service requests, user asset surveys, and change management
 Monitor IT & network equipment inventory with ServiceNow inventory software
 Manage the maintenance of records and databases containing information regarding
warranties, and service agreements for the organization's hardware
 Write documentation for audit/inventory processes and technical procedures
 Design accountability processes for asset identification tags in order to minimize
shortage and maximize audit accuracy
 Established existing process for creation of network assets
 Created current process for labelling floor locations for ease of inventorying assets
 Maintained floor location maps to reflect accurate information
 Created hourly employee time keeping form
 Physically inventoried IT assets company-wide
 Maintained Asset Lifecycle Management
XTO Energy Mar 2012 to Mar 2013
IT & Network Inventory Control Analyst
 Closely monitored and maintained IT & network equipment inventory levels with
AccuTrac inventory software
 Ensured accurate order and delivery of XTO Energy IT & network assets
 Directed incoming IT & Network Inventory Request to proper approving authorities
 Initiated reorganization of Network Operations inventory accessibilityfor efficiency
and productivity
 Assessed and repaired IT hardware equipment
 Contacted & maintained relationships with third-party vendor for warranty repair issues
 Maintained proper Asset Lifecycle Management