3. Gamers
70%
of senior executives
play during working
hours
18%
of gamers are
younger than 18
53%
of gamers are
between 18-49
29%
of gamers are 50
or older
4. ENGAGE
EMPLOYEE ENGAGEMENT – the emotional and functional
commitment an employee has to his & her organization
$11BILLION IS LOST ANNUALY DUE TO EMPLOYEE
TURNOVER
COMPANIES WITH
ENGAGED EMPLOYEES
OUTPERFORM THOSE WITHOUT BY UP TO
202%
6. PURPOSE to PLAY
Drive Productivity
Drive KPIs
Drive Performance
Drive Learning
Drive Career Development
Drive Sales
Drive Customer Loyalty
Drive Market Knowledge
Adherence
Absenteeis
m
Attrition Onboarding
Quality Sales Training Knowledge
7. What can GAMIFICATION
help WITH ?
• Acknowledge and reward
contribution
• Actively encourage participation
• Feedback mechanisms
• Seek innovation spirit
• Create a community spirit
9. Prediction
• 50% of companies will attempt gamification
• $1.65 billion industry globally
• Main market share coming from North
America
• 80% of projects will fail due to bad
design
22. START
With ORLIG
AMAZE
today
6
1
Start
1
Set Goals
What is the
challenge 2
Define KPIs
What
behaviors need
to change
3 4
Set Game
Rules, Levels,
Changes,
Dynamics
Run
Simulation8Fine Tune
9Announce
Create a buzz
10
Launch!
Let the game
begin
Game On!
Continually track
performance.
Check
Behaviors
Adjust, create
habits
32
Play Again!!!
Long lasting
games
Understand Yr
Players
The right game
elements for each
Sign up for
ORLIG
AMAZE
5
Select the game
according to
game objective
7
23. SUPER AGENT 1
Mission 1: Attendance
Scan QR for Registration
2
Mission 2:
Adherence
Auto reward of
points during
launch
3
Mission 3:
Engagement
Scan QR of
people
surrounding you
4Mission 4: Onboarding Learning
Learning series at each station
5
Special Mission:
Bonus Questions
Sales leads &
Prospecting
Facebook like &
Question Sharing
Secret Mission
6
24. SUPER AGENT May 16 Game Play
1
Develop Relationship
2
Create Social Presence
3
4
Increase
Audience Engagement
Improve Product Awareness
& Learning
25. SPECIAL PROMOTION
ORLIG AMAZE GAMIFICATION
Licensing Tier Pricing, MYR
Less than 100 agents 45 per agent per month
Less than 500 agents 35 per agent per month
More than 1000 agents 25 per agent per month
SPECIAL PROMO
40
30
20
5 Standard Games
Inclusive of
1 Custom Built Game
Validity: 30th May
26. SPECIAL PROMOTION
ORLIG AMAZE GAMIFICATION
BE OUR PARTNER & RESELLER
SPECIAL INTRODUCTION PACKAGE – DISCUSS with OUR TEAM
• Industry Practitioner
that market and sell
ORLIG AMAZE
Gamification
• Have sound knowledge
of Gamification
Framework
• Have internal consultant
to assist the customer
EXPERT PARTNER COMMERCIAL PARTNER
• Game Developer that
develop games on
ORLIG AMAZE
Gamification Partner
GAME PARTNER
COMMERCIAL PARTNER
GAME PARTNER
27. SPECIAL PROMOTION
CONTACT CENTER 101: FRAMEWORK FOR CUSTOMER EXCELLENCE
Single Pass: RM1,600 - Special promo RM1,300
Group Pass: RM1,300
Workshop date: 4 & 5 July 2017
Single Pass - RM 999 - Special promo RM600
Group Pass - RM 500
Workshop date: 11 July 2017
Workplace Gamification @ Contact Center 101
How does Your Contact Center Measure Up?
Advanced Workplace Gamification &
Behavioural Design for Contact Center
Single Pass - RM 3000 - Special promo RM2000
Group Pass - RM 2200
Workshop date: 9 & 10 August 2017
Validity: 30th May
Why did we build the product, problem statement
Play can be work too
observing the work as a form of play
Often we let work intimidate us. Our bills, our future, our reputation, and our success relies on the work we do, but shifting your perspective to one of having fun relieves the stress and helps you pursue creative ideas in very unique (and often rewarding) ways.
Playing allows you to explore, to experiment, to pursue unique methods of achieving a goal or coming up with a solution
Game Store, Integration, Silent Game, Feedback/Wallboard, Analytics/Report
Feature 1
Not all of us are game designers, so many failure in game designs
Constant game store with many games to address different problems
Implementation of recognized Gamification framework from renowed experts such as Yu-Kai Chou and Ann Coppens
Feature 2
Event API means we are integration ready
Integration to many telephony solutions, from collective experience over the years
- Agents should not be burdened by additional steps
Feature 4 – Feedback and Wallboard, Notifications
Wallboard, on-screen feedback.
The key success to successfully implementing gamification is Feedback
The moment – losing the moment when