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PURPOSEFUL
PLAY at WORKBy Yvonne
GAMIFICATION
Gamers
70%
of senior executives
play during working
hours
18%
of gamers are
younger than 18
53%
of gamers are
between 18-49
29%
of gamers are 50
or older
ENGAGE
EMPLOYEE ENGAGEMENT – the emotional and functional
commitment an employee has to his & her organization
$11BILLION IS LOST ANNUALY DUE TO EMPLOYEE
TURNOVER
COMPANIES WITH
ENGAGED EMPLOYEES
OUTPERFORM THOSE WITHOUT BY UP TO
202%
GAMIFIED & ENGAGE
Employee turnover
down by 36%
Engagement up
by 48%
PURPOSE to PLAY
 Drive Productivity
 Drive KPIs
 Drive Performance
 Drive Learning
 Drive Career Development
 Drive Sales
 Drive Customer Loyalty
 Drive Market Knowledge
Adherence
Absenteeis
m
Attrition Onboarding
Quality Sales Training Knowledge
What can GAMIFICATION
help WITH ?
• Acknowledge and reward
contribution
• Actively encourage participation
• Feedback mechanisms
• Seek innovation spirit
• Create a community spirit
Industries using
GAMIFICATION?
Prediction
• 50% of companies will attempt gamification
• $1.65 billion industry globally
• Main market share coming from North
America
• 80% of projects will fail due to bad
design
Well Design
Work
Fun
ORLIG AMAZE
Why us???By Daniel Khaw
Growth at work
Purposeful Play at Work
Game Store Event API Feedback Silent Game Analytics
Game Store
A library of tested and
proven behavioral drivers
that works that can be
applied based on desired
objectives.
Event API
CRM
Systems
Telephony
Systems
Legacy
Systems
Social Media
Plug-ins
External Systems
(Virtual and
Cloud)
Avoid adding additional
tasks/burden and risky errors
to the work routine. Capture
the event as soon as
possible.
Feedback
Seize the moment at the
point when it matters
most. Missing the
moment losses
significant motivational
impact.
Silent Game
Gameplay is ongoing
without the Feedback.
Get accurate
measurement of
gamification
effectiveness
Analytics
Continuous success and
effectiveness requires
constant tweaks and
configurations to maintain
the momentum of progress.
Game Store Event API Feedback Silent Game Analytics
A Gamification ecosystem
for developers, partners and customers
Let’s ROCK
By Yvonne
START
With ORLIG
AMAZE
today
6
1
Start
1
Set Goals
What is the
challenge 2
Define KPIs
What
behaviors need
to change
3 4
Set Game
Rules, Levels,
Changes,
Dynamics
Run
Simulation8Fine Tune
9Announce
Create a buzz
10
Launch!
Let the game
begin
Game On!
Continually track
performance.
Check
Behaviors
Adjust, create
habits
32
Play Again!!!
Long lasting
games
Understand Yr
Players
The right game
elements for each
Sign up for
ORLIG
AMAZE
5
Select the game
according to
game objective
7
SUPER AGENT 1
Mission 1: Attendance
Scan QR for Registration
2
Mission 2:
Adherence
Auto reward of
points during
launch
3
Mission 3:
Engagement
Scan QR of
people
surrounding you
4Mission 4: Onboarding Learning
Learning series at each station
5
Special Mission:
Bonus Questions
Sales leads &
Prospecting
Facebook like &
Question Sharing
Secret Mission
6
SUPER AGENT May 16 Game Play
1
Develop Relationship
2
Create Social Presence
3
4
Increase
Audience Engagement
Improve Product Awareness
& Learning
SPECIAL PROMOTION
ORLIG AMAZE GAMIFICATION
Licensing Tier Pricing, MYR
Less than 100 agents 45 per agent per month
Less than 500 agents 35 per agent per month
More than 1000 agents 25 per agent per month
SPECIAL PROMO
40
30
20
5 Standard Games
Inclusive of
1 Custom Built Game
Validity: 30th May
SPECIAL PROMOTION
ORLIG AMAZE GAMIFICATION
BE OUR PARTNER & RESELLER
SPECIAL INTRODUCTION PACKAGE – DISCUSS with OUR TEAM
• Industry Practitioner
that market and sell
ORLIG AMAZE
Gamification
• Have sound knowledge
of Gamification
Framework
• Have internal consultant
to assist the customer
EXPERT PARTNER COMMERCIAL PARTNER
• Game Developer that
develop games on
ORLIG AMAZE
Gamification Partner
GAME PARTNER
COMMERCIAL PARTNER
GAME PARTNER
SPECIAL PROMOTION
CONTACT CENTER 101: FRAMEWORK FOR CUSTOMER EXCELLENCE
Single Pass: RM1,600 - Special promo RM1,300
Group Pass: RM1,300
Workshop date: 4 & 5 July 2017
Single Pass - RM 999 - Special promo RM600
Group Pass - RM 500
Workshop date: 11 July 2017
Workplace Gamification @ Contact Center 101
How does Your Contact Center Measure Up?
Advanced Workplace Gamification &
Behavioural Design for Contact Center
Single Pass - RM 3000 - Special promo RM2000
Group Pass - RM 2200
Workshop date: 9 & 10 August 2017
Validity: 30th May
THANK YOU

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ORLIG AMAZE Purposeful Play 16 May 2017

  • 3. Gamers 70% of senior executives play during working hours 18% of gamers are younger than 18 53% of gamers are between 18-49 29% of gamers are 50 or older
  • 4. ENGAGE EMPLOYEE ENGAGEMENT – the emotional and functional commitment an employee has to his & her organization $11BILLION IS LOST ANNUALY DUE TO EMPLOYEE TURNOVER COMPANIES WITH ENGAGED EMPLOYEES OUTPERFORM THOSE WITHOUT BY UP TO 202%
  • 5. GAMIFIED & ENGAGE Employee turnover down by 36% Engagement up by 48%
  • 6. PURPOSE to PLAY  Drive Productivity  Drive KPIs  Drive Performance  Drive Learning  Drive Career Development  Drive Sales  Drive Customer Loyalty  Drive Market Knowledge Adherence Absenteeis m Attrition Onboarding Quality Sales Training Knowledge
  • 7. What can GAMIFICATION help WITH ? • Acknowledge and reward contribution • Actively encourage participation • Feedback mechanisms • Seek innovation spirit • Create a community spirit
  • 9. Prediction • 50% of companies will attempt gamification • $1.65 billion industry globally • Main market share coming from North America • 80% of projects will fail due to bad design
  • 12. ORLIG AMAZE Why us???By Daniel Khaw
  • 14. Purposeful Play at Work Game Store Event API Feedback Silent Game Analytics
  • 15. Game Store A library of tested and proven behavioral drivers that works that can be applied based on desired objectives.
  • 16. Event API CRM Systems Telephony Systems Legacy Systems Social Media Plug-ins External Systems (Virtual and Cloud) Avoid adding additional tasks/burden and risky errors to the work routine. Capture the event as soon as possible.
  • 17. Feedback Seize the moment at the point when it matters most. Missing the moment losses significant motivational impact.
  • 18. Silent Game Gameplay is ongoing without the Feedback. Get accurate measurement of gamification effectiveness
  • 19. Analytics Continuous success and effectiveness requires constant tweaks and configurations to maintain the momentum of progress.
  • 20. Game Store Event API Feedback Silent Game Analytics A Gamification ecosystem for developers, partners and customers
  • 22. START With ORLIG AMAZE today 6 1 Start 1 Set Goals What is the challenge 2 Define KPIs What behaviors need to change 3 4 Set Game Rules, Levels, Changes, Dynamics Run Simulation8Fine Tune 9Announce Create a buzz 10 Launch! Let the game begin Game On! Continually track performance. Check Behaviors Adjust, create habits 32 Play Again!!! Long lasting games Understand Yr Players The right game elements for each Sign up for ORLIG AMAZE 5 Select the game according to game objective 7
  • 23. SUPER AGENT 1 Mission 1: Attendance Scan QR for Registration 2 Mission 2: Adherence Auto reward of points during launch 3 Mission 3: Engagement Scan QR of people surrounding you 4Mission 4: Onboarding Learning Learning series at each station 5 Special Mission: Bonus Questions Sales leads & Prospecting Facebook like & Question Sharing Secret Mission 6
  • 24. SUPER AGENT May 16 Game Play 1 Develop Relationship 2 Create Social Presence 3 4 Increase Audience Engagement Improve Product Awareness & Learning
  • 25. SPECIAL PROMOTION ORLIG AMAZE GAMIFICATION Licensing Tier Pricing, MYR Less than 100 agents 45 per agent per month Less than 500 agents 35 per agent per month More than 1000 agents 25 per agent per month SPECIAL PROMO 40 30 20 5 Standard Games Inclusive of 1 Custom Built Game Validity: 30th May
  • 26. SPECIAL PROMOTION ORLIG AMAZE GAMIFICATION BE OUR PARTNER & RESELLER SPECIAL INTRODUCTION PACKAGE – DISCUSS with OUR TEAM • Industry Practitioner that market and sell ORLIG AMAZE Gamification • Have sound knowledge of Gamification Framework • Have internal consultant to assist the customer EXPERT PARTNER COMMERCIAL PARTNER • Game Developer that develop games on ORLIG AMAZE Gamification Partner GAME PARTNER COMMERCIAL PARTNER GAME PARTNER
  • 27. SPECIAL PROMOTION CONTACT CENTER 101: FRAMEWORK FOR CUSTOMER EXCELLENCE Single Pass: RM1,600 - Special promo RM1,300 Group Pass: RM1,300 Workshop date: 4 & 5 July 2017 Single Pass - RM 999 - Special promo RM600 Group Pass - RM 500 Workshop date: 11 July 2017 Workplace Gamification @ Contact Center 101 How does Your Contact Center Measure Up? Advanced Workplace Gamification & Behavioural Design for Contact Center Single Pass - RM 3000 - Special promo RM2000 Group Pass - RM 2200 Workshop date: 9 & 10 August 2017 Validity: 30th May

Editor's Notes

  1. History of ORLIG product
  2. Why did we build the product, problem statement Play can be work too observing the work as a form of play Often we let work intimidate us. Our bills, our future, our reputation, and our success relies on the work we do, but shifting your perspective to one of having fun relieves the stress and helps you pursue creative ideas in very unique (and often rewarding) ways. Playing allows you to explore, to experiment, to pursue unique methods of achieving a goal or coming up with a solution Game Store, Integration, Silent Game, Feedback/Wallboard, Analytics/Report
  3. Feature 1 Not all of us are game designers, so many failure in game designs Constant game store with many games to address different problems Implementation of recognized Gamification framework from renowed experts such as Yu-Kai Chou and Ann Coppens
  4. Feature 2 Event API means we are integration ready Integration to many telephony solutions, from collective experience over the years - Agents should not be burdened by additional steps
  5. Feature 4 – Feedback and Wallboard, Notifications Wallboard, on-screen feedback. The key success to successfully implementing gamification is Feedback The moment – losing the moment when
  6. Feature 3 - Silent Game assessment
  7. Feature 5 – Analytics and Reports