1. DANIEL HARMER Phone: 0405 418208
14/129 Brighton Road · Elwood · Victoria 3184 Email: danielharmer1980@hotmail.co.uk
Seeking positions within the IT field in initiatives that utilises my extensive education background and experience in
infrastructure/ IT support, using state of the art components with a creative technology - driven organisation in an
environment that encourages innovative thinking, recognition and career development.
Goal oriented and collaborative IT professional with experience applying storage implementation, system deployment,
project management and documentation of LAN Network Systems with successful history of leading network
infrastructure deployments and enhancements. Possess proven analytic and problem solving skills with a keen ability to
assess needs, define requirements, develop value added solutions, and execute technical solutions that streamline and
improve operating efficiencies.
Expertly develop scalable solutions that dramatically improve efficiency, productivity and profitability, with a
demonstrated ability to map and define project scope, specifications, project timeline, resources and budget
requirements from point of planning through production, in both traditional and virtual business environments. In
addition, I am adept at performing troubleshooting activities prior to the implementation of new systems and have the
ability to help the technicians with installation/ maintenance of software, hardware and drivers.
CORE COMPETENCIES
• Storage deployments • IT Technical Support • Software Administration
• Project Planning/ Implementation • Client Relationship Development • Conceptual Problem Solving
• Project Management
• Infrastructure Deployment
• Strategic Planning
• ITIL
• Hardware/ Software Installation,
Testing and Support System
• Technical Requirements • Team Leadership/ Management • Sales
• System Analysis/ Design • Capacity Planning • Presales
KEY SKILLS
IT Storage Deployments: Demonstrated ability and proven experience in performing High/Low level designs and
implementation of enterprise storage systems in a global environment.
IT/ Technical Support: Demonstrated ability in performing troubleshooting activities prior to implementation of new
systems and have the skills to help technicians with installation of software and hardware.
Project Management: Skilled at analysing processes, developing project plans, coordinating resources, supervising
project teams, controlling budgets and managing performance. Capable of managing all phases of project lifecycle,
from needs assessment through implementation. Also possess skills at developing and delivering progress reports,
continuous improvement project proposals, documentation and presentations.
Network Administration: Able to understand application, network and system capabilities and produce infrastructure
designs that meet business requirements.
Customer Service: Great attitude towards customer service, both external and internal customers. Co-ordinating
processes of providing customer services, including customer needs assessment, meeting quality standards solutions to
meet specific needs, and evaluation of customer satisfaction.
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2. DANIEL HARMER Phone: 0405 418208 • Email: danielharmer1980@hotmail.co.uk
Creative Problem-Solver: Proven ability to troubleshoot and develop creative, innovative solutions to business
challenges. Successfully manage change for improved performance and efficiency. Identify problems/needs and initiate
logical, effective solutions. Consider whole problem and focus on real impact of decisions and actions.
CAREER SNAPSHOT
Period Company Role
Sept 2015 - Present Tinker and Boo Director BDM
Nov 2013 – Sept 2015 Lincom Solutions for Jetstar Airways Storage Infrastructure Support
Jan 2009 – Oct 2013 Kinetic IT, Melbourne Water Corporation Storage Infrastructure Support
Apr 2008 – Nov 2008 Cootes Transport Group Level 3 Support
Aug 2005 – Mar 2008 Hiscox Insurance Company Level 3 Support
Jun 2001 – Aug 2003 Hiscox Insurance Company Level 1 & 2 Support
Jan 2005 – Aug 2005 Schneider Trading Associates Futures Trader
Sept 2003 – Dec 2004 Schneider Trading Associates 2nd
Line Desktop/ Trade Floor Support
PROFESSIONAL EXPERIENCE
Director BDM | Tinker and Boo; Retail Oct 2015 – Current
Key Responsibilities:
― Look after the day to day finances of the core business
― Lead Generation of boutique stores in Australia, asia and Europe
― Manage marketing and advertising through social media
― Attend and promote the business at trade shows across Australia and Europe
― Manage production of clothing and product sign offs
― Flagship store manager
Storage Infrastructure Support | Lincom Solutions; Jetstar Nov 2013 – Sept 2015
Key Responsibilities:
― High and Low level design of Storage Migration projects
― EMC Clariion array to EMC VMAX array migrations for both Block and File.
― Global implementations of EMC VNX arrays
― RecoverPoint Implementations and Support
― Storage replication solutions for recovery
― Network technologies - FC/10gbE/FCoE
― Perform upgrades, installation of software and drivers and essential troubleshooting
― Escalate issues as needed and maintain communication with users and technical teams.
― Resolve technical issues pertaining to any hardware or software related problem.
― Maintain support of SAN environments including support of both brocade and cisco switches.
― Vsphere 5 support running across a 30 host clustered environment consisting of several hundred VM’s.
― Project work including the creation of options papers for the business.
― Visit prospective customer to cross sell managed services
Storage Infrastructure Support | Kinetic IT; Melbourne Water Corporation Jan 2009 – Oct 2013
Key Responsibilities:
― Handling the tasks of providing Level 3 technical support in a Windows Server 2000/ 2003/ 2008 environment to
resolve day-to-day network, computer, and peripheral equipment issues for production and test environments.
― Escalate issues as needed and maintain communication with users and technical teams.
― Perform upgrades, installation of software and drivers and essential desktop troubleshooting
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3. DANIEL HARMER Phone: 0405 418208 • Email: danielharmer1980@hotmail.co.uk
― Resolve technical issues pertaining to any hardware or software related problem.
― Implementation and maintenance support of EMC VNX SAN environment including support of both brocade and
cisco switches.
― Vsphere 4/5 running across a 30 host clustered environment consisting of several hundred VM’s.
― Managing HP data protector backup environments using versions 6.20 and v7.01.
― Project work including the creation of options papers for the business.
Level 3 Technical Support |Cootes Transport Group Apr 2008 – Nov 2008
Key Responsibilities:
― Handled the tasks of providing Level 3 Helpdesk Technical Support service in a Windows Server 2003 environment
to resolve day-to-day database/ communication issues for client users.
― Responsible for troubleshooting, installation, software upgrading, configuration and resolving software database
issues.
― Formed part of a two man team that implemented the physical to virtual migration of servers to Virtual machines.
― Involved in the administration and Build of Virtual Machines using Virtual Centre 2.5.
― Designed, implemented and administered a new Backup environment, Data Migration and Dell SAN.
― Responsible for administration of Exchange 2003 and Active Directory.
Level 1, 2 & 3 Support | Hiscox Insurance Company Jun 2001 – Aug 2005
Key Responsibilities:
― Provided 1st
, 2nd
& 3rd
line technical support; answering support queries and supported clients with deployment/
migration errors resolving moderate to complex issues.
― Kept up to date with relevant product knowledge, industry standard software development trends, work
practices, techniques and methodologies.
― Performed upgrades, back up, installation of software and drivers and essential desktop troubleshooting.
― Received calls and emails from other help desks to create incident tickets or service request tickets.
― Involved in administration of Active directory user and group permissions, VMWare 3.5 environment and backup/
storage environment.
PROFESSIONAL DEVELOPMENT
• Microsoft Certified Professional
• EMCSA Storage administrator - Specialist
• VCP; Vsphere 4
• ITIL V3
TECHNICAL PROFICIENCY
• EMC VMAX 10K Storage
Technology
• EMC VNX Family
Storage technology
• HP MSA Family Storage
Technology
• ESX 3.5/4/5
• Active Directory
• Hp Data protector
Backup Software
• Windows server
2000/2003/XP/2008
• VSphere 4/5
• Backup Exec 10d and
11d
• TCP/IP
• LAN Networks
• Netbackup 5.1 and 6.5
• EUREX
• Liffe Trading
• PatSystems & RTS
• HP EVA Family Storage
technology
• Cisco Fibre Switching
• Brocade switching
• HP system
management tools
• EMC Recoverpoint • Exchange 2003 & 2010 • HP, Toshiba & IBM
Hardware
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4. DANIEL HARMER Phone: 0405 418208 • Email: danielharmer1980@hotmail.co.uk
REFERENCES
• Furnished upon request
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