Crash course in LeanITSM
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This session shows how the core principles of Lean can help directors and managers create a collaborative, communicative environment which benefits customer, employees and service partners. A very fast view of Lean it highlights some tools, books, leadership attributes and values of lean thinking.
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Crash course in LeanITSM
- 1. DOING MORE WITH LESS A CRASH COURSE IN LEAN ITSM DANIEL BRESTON
- 2. STEPHEN COVEY & TAIICHI OHNO "Just-in-time means that customer delight is directly transmitted to those who are making the product.” "Leadership is communicating people’s worth and potential so clearly that they are inspired to see it in themselves.”
- 5. NOT SOLVING PROBLEMS IS A WASTE
- 6. LEAN TECHNIQUES I LIKE 6 A3Lean pyramid Value Stream Map KPI Tree Obeya
- 7. DAILY LEADERSHIP: ALL LEVELS
- 9. 9 THE LEAN CYCLE By Mike Rother
- 10. ITIL AgileLean Iterative Dev. End-User VOC Teams Bus. Ownership PM execution Best Practices Framework – Strategy, Design, Transition, Operations, CSI LEAN ITSM Customer Quality Value Streams Flow CPI Problem Solving Respect for People Source: Mike Orzen & Associates, Inc. www.maorzen.com © AXELOS Limited 2014 All rights
- 11. Copyright © Institut Lean France 2012 GEMBA: LOOK, SEE, OBSERVE, LEARN 11
- 12. Copyright © Institut Lean France 2012 LEARNING BECOMES ACTIONS 12
- 13. WHERE TO LEARN MORE
Editor's Notes
- Hold on: stay CALMS! Damon Edwards coined this phrase and then the DevOPS community kept modifying with significant help from Jez Humble. Basically to do good DevOPS (Service Automation) you need: Culture, Automation, Lean, Metrics and Sharing.
- Engaging people, improving processes, leveraging technology to deliver a customer need
- CTO and other doing the Gemba….
- Stuff that would change as and when we needed it to But if we did not learn it or had proof then it could not change