1. DANA L. FLICK
411 W State Street • Media PA 19063 • 610.220.9333 • dflick17@gmail.com
________________________________________________________________________________________________
Property management professional experienced in residential and commercial real estate with knowledge in
both operational and financial aspects of a leasing community • Direct experience in leasing and lease
administration, collections, resident services, maintenance, revenue enhancement, information reporting and
compliance with all applicable laws and company policies • Talent for cultivating and supporting excellent
tenant relations through professional communication and interpersonal skills • Proven track record of
lowered delinquency rates and improvement in the process of rent collection
PROFESSIONAL MANAGEMENT BACKGROUND
Management • Real Estate
• Supervising Manager of forty-five (45) residential & commercial properties
• Guided potential residents through the move in process by handing calls, conducting property tours,
answering questions, assisting in the application procedure
• Handled delinquent accounts by updating resident delinquency memorandums on all past due
balance sheets & assessment of late charges
• Initiated legal proceedings according to local proceedings & state laws
• Supervised all lease renewals & abstracting
• Collected monthly rents & administrated balances due & accounting sheets
• Managed accounts for all municipal utilities
• Continually analyzed maintenance operations with attention to cost reduction, preventative
maintenance, work orders, refurbishment, annual inspection, inventories & purchase orders
• Assisted in the marketing, showing & leasing for future tenants
Management • Restaurant Services
• Created & launched multiple promotional events to drive new business & increase sales
• Maintained & cultivated relationships with numerous sales representatives
• Managed monthly schedules & payroll system for all employees within the company
• Developed & implemented training programs for all new employees
• Controlled all monetary aspects of the bar from opening until closing
EMPLOYMENT HISTORY
• Property Manager • Hoopes Real Estate & Management • Wilmington, DE
July 2014 – Present
• Bar Manager • Duffers Mill • Garnet Valley, PA
September 2009 – Present
• Bar Manager/Bartender • LaLocanda • Edgemont, PA
October 2008 – July 2016
EDUCATION
• West Chester University • West Chester, PA
Bachelor of Arts: Elementary Education • Minor Psychology
 Polley Associates • Newtown Square, PA • Pennsylvania Salesperson’s License
TRAINING & CERTIFICATIONS
Computer Skills: Proficient in XP Management Program, Windows XP, Microsoft Word, Excel, and Outlook