1. DEBORAH M. YOUNG
My objective is to work for a company that utilizes my skills that I have obtained over a
long career of debt collections, sales and customer/client communications.
I enjoy working with clients to achieve economic arrangements to their financial
situations. I enjoy helping people and training and motivating people to do their full
My experience as a certified FDCPA debt collector consists of but not limited to:
8 Years of Debt Collection and Billing
Auto Dialer and Format Calling
Lexus Nexus and skip trace
First and third party collections
Related office management tools
St, Elizabeth Specialist
09/2014 - 02/2015 Collections
P.O. Box 349, Greensburg, IN
** Making and Receiving phone calls.
**Corresponding with other agencies i.e. Attorneys, Relatives, Nursing homes,
** Training of FDCPA and HIPPA laws **Lexus Nexus/ Skip Trace
** Organization Skills **Google Search
** Independent work **Privileged to Client and Customer
Personal private information
2. ** Computer Skills **Software Knowledge
Education and Training
Completion Date Issuing
Location Qualification Course of
IN 3 Years of
College or a
I began in Paralegal Studies in family Law but after one year
moved my concentration to Human Services. I am currently not
attending because I am over extended on my loans.
Occupational Licenses & Certificates
Certification Title Issuing Organization Completion Date Expiration Date
FDCPA Collections Associates 10/2014 10/2016
Honors & Activities
After working for CAI (Collections Associates Inc.) for just a short time I was recognized
for obtaining my yearly goal.
I was one of four collectors out of 50+ chosen to head up a special project of collections
to work closely with management and company in the Philippines
I was recognized within CAI and the hired call center agency in the Philippines, as being
the best agent that was on the St. Elizabeth project that they worked with.
1996- 1999 I was the manager of New Vynal home Improvement Company.
This was a small family owned business. I had two other collection agents that I
supervised. Thanks to successful collection efforts we made this company a billion
dollar company and repeat customers.
3. 2000- 2004 I owned Debi's 6 Strings & Hot Rods
I was responsible for all manners of operations including financing, client
communications, Orders, Merchandising, Payroll, Training/ hiring.
2005-2007 Wishard Hospital Medical Records
I worked the North and South 6th floor medical records. My job consists of collection
floor medical records and put files in their proper order.
2009-2010 Drapers & Damons.Naples, Florida.
Worked as a Sales Clerk. Responsibilities were customer sales, filling out mail orders,
Register Operations/ closing procedures, Merchandising, Clienteling, and Organization
of monthly fashion shows.
2011-2012 Night Manager of E’s Country Store. Running register, Management of 2-6
employees, Managing Store for smooth operations, Checking in orders, Paperwork,
Closing Procedures, Key Holder.