Law firms must look at new ways to retain and enchant their clients. Online collaborative solutions such as client portals can eliminate the traditional divide between the fee earner/lawyer and the client by fostering real-time communications and exchange of documents in a 100% secure environment. http://info.dpssoftware.co.uk/collaborative-working-platforms

1. Client portal
solutions
WILL TAKE YOU TO
NEW GROUND
DISCOVER THEIR
BENEFITS

2. Working together for
a superior customer experience
Considering the fierce competition in the
industry and the high customer
acquisition costs, law firms must look at
new ways to retain their
customers by ‘enchanting’
them.

3. So how can law firms
enchant their
clients?

4. By providing a superior
customer service
and managing the
relationship with them
better.

5. Client portal solutions
for law firms
• Traditionally law firms
resorted to established
channels to liaise with their
clients – letters, phone calls
and emails.

6. Client portal solutions
for law firms
• The problem with these is that you rely
on the client to come to you.

7. Client portal solutions
for law firms
• Yet clients are getting used to inclusive
and proactive communication.

8. Client portal solutions
for law firms
• You need to meet these expectations.

9. The solution?

10. Web-based
client portal solutions
that connect you with your
clients in
real-time

11. What are they?

12. Client portal solutions
for law firms
Secure online portals that allow you to
exchange case-related documents with
clients and 3rd parties and track the
completion of tasks and cases in real-
time.
A modern client portal solution
for law firms.

13. How do they
work?

14. Client portal solutions
for law firms
This is how
works
Our system allows to
track the progress of
tasks and send out
automatic notifications
once these are
completed.
Your
documents
stored on our
servers
are transferred
via the internet
To your PCs
and mobile
devices

15. Client portal solutions
for law firms
The secret sauce
A client portal solution communicating
with your case management software
This integration would prevent you from updating data manually as
any document alterations are automatically replicated across the
two systems.

16. Client portal solutions
for law firms
Security
Our UK-based data centre protects your
information from unauthorised 3rd parties,
meaning that its security will never be
compromised.

17. What are their
benefits?

18. Transparency
Clients can track the
progress of their cases
online, from anywhere in
the world.

19. Improved customer
service
Transparency coupled with
a higher degree of responsiveness,
will make clients feel happy and
at ease about the quality of the
service provided.

20. Increased efficiency
Client portal solutions will
make phone & email contact
less necessary, saving you
time in the resolution of a
case.

21. One of the most common
complaints clients raise
about their legal providers is
their unresponsiveness.

22. Client portal solutions
for law firms
Allowing them to see the work you
do for them in real time and
speeding up the process through
electronic document transfers will
increase their satisfaction with your
services.

24. Download

25. Thank you
For more information about
client portal solutions
visit
www.mylegalspace.co.uk