This document contains Donna D. Diana's resume, including her contact information, education history, skills and qualifications, professional experience in food service and hotel front desk roles, and personal details. She seeks a career applying her knowledge and skills in a supportive environment offering equal opportunity based on merit. Her resume highlights over 5 years of customer service experience in food service and hotel jobs in the Philippines.

1.
Mobile
No.:
+6593553400
Email:
dianadonna21@yahoo.com
Passport
No:
EC4252888
Address:
Blk.
5
#
3-­‐165
Jalan
Batu,
Singapore
DONNA
D.
DIANA
OBJECTIVES
Seeking
for
a
career
to
apply
my
knowledge
and
skills
in
a
oriented
environment
that
gives
equal
career
opportunity
based
on
skills
and
performance.
EDUCATION
• Bachelor
of
Science
in
Hotel
and
Restaurant
Management
Dipolog
City
Institute
of
Technology,
Philippines
COMPETENCIES
&
SKILLS
• Customer
service
skills
• Kenn
to
details
• Team
player
but
can
work
independently
• Amenable
to
work
on
shifting
schedules
• Can
work
with
or
no
supervision
• Microsoft
office
suite
PROFESSIONAL
EXPERIENCE
SERVICE
CREW
–COUNTER
from
October
21,
2011
to
March
15,
2012
Jollibee
Dipolog
Rizal,
Dipolog
City,
Philippines
SERVICE
CREW-­‐COUNTER
from
July
4,
2013
to
December
27,
2014
Jollibee
Dipolog
Rizal,
Dipolog
City,
Philippines
JOB
FUNCTION:
• Greet
the
customer
with
pleasing
personality
• Take
orders
• Repeat
the
orders
• Accept
payment
in
cash
• Give
change
to
customer
• Assemble
the
orders
• Present
the
orders
• Say
thank
you
and
please
come
again
ON
THE
JOB
TRAINING
from
October
23,
2012,
to
February
5,
2013
Golden
Peak
Hotel
and
Suites,
Cebu
Philippines
• Receptionist
• Waitress
• Housekeeping

2.
FRONT
DESK
RECEPTIONIST
from
June
13,
2014
to
June
30,2015
Parkhill
Hotel
Mactan,
Lapu-­‐lapu
City
Cebu
,Philippines
JOB
FUNCTION:
• Excellent
service
to
the
guest
and
employees
• Responsible
for
checking
guest
in
and
out
of
the
hotel
• Issue
room
keys
and
escort
instructions
to
bellhops
• Answer
various
questions
from
guest
• Compute
bills,collect
payments
and
make
change
for
guest
• Runs
various
reports
on
the
computer
for
management
• And
other
duties
as
assigned
CERTIFICATE
JOLLIBEE,
DIPOLOG
–RIZAL
AVENUE
• HUSTLE
CREW
GOLDEN
PEAK
HOTEL
&
SUITES
CEBU
• ON
THE
JOB
TRAINING
(
1,000
HRS.)
from
October
23,2012,
to
February
5,
2013
TRAINING
CERTIFICATE
• MICROSOFT
WORD
• MICROSOFT
EXCEL
• MICROSOFT
POWER
POINT
PERSONAL
DATA
Date
of
Birth
:
August
26,1992
Weight
:
100
lbs.
Sex:
:
Female
Height
:
5’1
Nationality
:
Filipino
Religion
:
Roman
Catholic
Age
:
22
Language
Spoken:English
Filipino
CHARACTER
REFERENCE:
Available upon request.