Presentation by Mike Moore, D2L Advisory Consultant, and Mike Kavanagh, Customer Success Director, D2L EMEA, delivered at the Brightspace London Connection on April 21, 2016 at Canada House, Trafalgar Square, London, England.

1. Change Management &
Adoption Strategy

2. Change Management
Values
• Inclusiveness
• Confidence
• Openness
Guiding principles
• Betterment
• Efficacy
• Innovation
Image Source: http://static.wixstatic.com/media/98e20c_b1ffb1eaea3a4dd3a0be50a4d3dc4bfd.gif

3. Principles
• Facilitating Change
• Planning change, not
reacting to change
• Be a Change Agent
• Make change an
opportunity for
improvement not
distraction
Image source: http://thumbs.dreamstime.com/z/strategic-management-wordcloud-9500634.jpg

4. Goals
• Full Engagement
• Awareness
• Communication
• Collaboration
• Process Improvement
Create a culture of collaboration
and opportunity.
Image source: http://genetroyer.com/wp-content/uploads/2015/09/team.jpg

5. Goals
Kaizen = Change for better
Continuous Improvement methodology
”Big results come from many small changes
accumulated over time”
• Everyone involved in making changes
• Stay true to the original objectives when
implementing change.
• Reach at state of “Kaizen” where change is
embraced within the organization.
• By Everybody! Everyday! Everywhere!
Source: https://www.kaizen.com/about-us/definition-of-kaizen.html

6. The Beliefs
• People change, organizations by themselves do
not.
• People want to change if they see the benefits.
• Change needs to speak to our emotional mind
because it’s more powerful than our rational
side.
• The desire to change is tied to how
individuals understand the change.
• Change is a daily process, not an
event.
Image Source: http://www.energeneses.com/uploads/3/4/7/5/34751037/8792168_orig.jpg?170

7. Change Management
Process
Enable
• Create the climate for change
• Requirements gathering, audience definition, process planning,
communications planning
Engage
• Trigger the change
• Launch migration, communication and onboarding processes,
launch training
Sustain
• Maintain the change
• Develop communities of practice, maintain communications,
develop best practice support and sharing channels

8. Enablement
Create a sense of urgency
Understand the current conditions
Align the reason (the why) for the change
Clarify the vision
Communicate one message (marketing plan)
Representative involvement
Motivate the people, rally
the troops
Image source: http://www.mcip-pdx.org/wp-
content/uploads/2015/03/changemanagement.jpg

9. Engagement
Identify value-add features and
functionality
Remove barriers
Celebrate and share quick wins
Align ability, training & professional
learning
Showcase champions
Image Source:
https://www.mindtools.com/media/Images/Articles/Project_Management/Change_Management/chrysalis_jpsdk2
26X150.jpg

10. Engagement: Success Story
La Cite : The journey to 100%
adoption
• Positioned Brightspace at the
center of their learning community.
• Focused on creating unique
workflows through Brightspace for
faculty (class list, final grades,
course syllabus, etc.)
• Faculty use Brightspace for daily
tasks thus adoption rate is 100%.
• Purchased consulting for important
project in regards to retention.
• Built a tool to gather faculty's
observation on student engagement
within the platform.

11. Sustainability
Develop faculty support model
Continue to view change as an
opportunity
Promote a culture of change
Build good habits
Encourage change from within
Image Source: http://www.thepillars.ca/images/Change_Management_Consulting.jpg

12. Sustainability: Success Story
University of Central Oklahoma :
Transformational Learning
• Aligned Brigthspace with important
institutional project.(STLR)
• Purchased consulting at beginning of
project to build a solid foundation to get
them started.
• Faculty training is focused on the
pedagogy of how to use Brightspace and
not only on the tools.
• Purchased a Creative Services
engagement to create a personalized
Dashboard for students.
• Have presented a couple of webinars and
FUSION sessions.

13. ACS Website
http://www.brightspace.com/services/advisory-consulting/

14. Services Brochure
ACS Brochure