2019 D2L Connection: Dublin Edition
4th annual European D2L Connection; a professional learning opportunity for educators, corporate training professionals, and D2L employees.
Wednesday-Thursday, October 9-10, 2019 at O’Reilly Hall, University College Dublin (UCD)
Track 2 (User Enablement): The IC who lived me, Jon Krochmalnek, Senior Manager Implementation Services, D2L
4. About me
• Jon Krochmalnek, Senior Manager, Implementation
Services
• 10 years at D2L
• Have been part of hundreds of new client implementations
• Currently manage the International Implementation Teams
and one North American based team
• Contact Details: jon.krochmalnek@d2l.com
5. Grow
Boost Value
Maximize Adoption
Expand Capabilities
Extend Partnership
Operationalize Success Plan
Connect
Monitor & Measure
Services & Support
Optimize
Maximize Impact
Brightspace Discovery
Success Planning
Needs Assessment
Personalized Solution Consulting &
Design
Evaluate
Define Success
Kick-off
Project & Change Management
Configuration, Integration & Migration
Training
Onboard & Launch
Seamless Transition
You & D2L
Partners in the Continuous Journey to Learner Success
Customer
6. D2L Confidential
We are listening constantly and through
every channel…
To build Brightspace
we have conducted
over 500 design studies
and managed 1000’s of
faculty and student
inputs and interactions
since 2017.
8. Your 24x7 one-stop-shop for
Brightspace knowledge.
Find answers to questions, connect with peers
and D2L experts and share product ideas and
knowledge.
Interactive space that is actively
monitored and continuously updated.
For more information, please refer to the notes below, or
visit https://community.brightspace.com/
D2L Confidential
Brightspace Community
9. Brightspace Innovation
Considerations
• Who does the change effect?
• Are you ready to support the change?
• When does the change need to be made?
• Have your users been asking for this
feature?
• Have you tested the new feature?
Operations Support
11. Release Management: Structuring for Success
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Ensure End Users are aware of the change
Communicate
Ensure business critical workflows aren’t
impacted
Validate
Ensure the product/tool is visible to your users
Enable on Production
Follow the release notes instructions to enable
Enable on test
Ensure you are ready for the change
Update Processes
*Refresh*
Keep your environment in Synch
20. Better Courses Initiative
Love the way you teach! Uplift
Polish
Review
*Course Homepages*
Leverage free widgets on the Community
21. Brightspace Community
After launch,
we’ll still be
here to help
you optimize
and grow
Support Services
Customer Success
Client Sales
DOCUMENTATION, PEER TO PEER CONNECTIONS,
LEARNING CENTER, PRODUCT IDEA EXCHANGE (PIE)
ADMIN SUPPORT, END USER SUPPORT*, TECHNICAL ACCOUNT
MANAGEMENT (TAM)*
ADVOCACY BEYOND SUPPORT: REGULAR
COMMUNICATION & BEST PRACTICES, DRIVE ADOPTION
PARTNER TO ENSURE MAXIMUM VALUE
*Add-on services