How to work with risks in Salesforce projects?, Tomáš Holý

1. How to work with risks in Salesforce projects? by Tomáš Holy
2. #CD22 Delivery Director Phone: +420 603 375 507 tomas.holy@enehano.cz www.enehano.com Address: Wenceslas Square 837/11, 110 00 Prague The Czech Republic Tomas Holy
3. #CD22  Definition of a risk  Why do we manage the risks?  How much do the risks cost?  Who owns the risks?  Risks in Agile and Waterfall  Salesforce projects’ common risks Agenda
4. #CD22 Risk implies future uncertainty Risk = not happened yet (has probability) / Issue = risk occurred (certainty) Risk Management Problem Management Risk Identified Risk Occurred Measures defined Solve issue / problem Risks impact: scope, quality, time, people, budget
5. #CD22 We manage risks to minimize the harm Project costs Time Risks are managed Risks are not managed Our goal is to maximize business value delivered First risk occurs Avoidable extra costs Effort to manage risks
6. #CD22 How much do risks cost us? Risks contingency budget Avoid, accept, transfer, mitigate Effort to manage Project price = costs + margin + risks contingency Plan B for handling a risk if it occurs How much to put aside for risk contingency?
7. #CD22 Who owns the risk? vendor client Time and Material / Bodyshop vendor client Fixed Time Fixed Price • Unclear defined scope • Contingency for penalties • Change management Higher risk • MVP lowering scope flexibility • Limited (fixed) client budget • Fixed Go live date Higher risk In both contract models risks need to be managed! Who is going to pay for the risk?
8. #CD22 Most effort is at beginning of the project / Predictive planning Risks are in risk log Risks in Agile and Waterfall Most effort is before each sprint Risks/Impediments are in backlog Risks might be specific for each sprint In both delivery methods risks need to be managed!
9. #CD22 ● Not having defined clear roles / responsibilities of team members ● Missing or weak business/product owner on the client side ● Wrong client expectation of Time and Material delivery ● Underestimated customization ● Data migration / low data quality ● Complex integrations to the client environment ● Project deployment during SF release ● Not defined SLA/Hypercare after the delivery Salesforce projects’ common risks Each project has specific risks!
10. #CD22 Managing project risks is a key factor for successful delivery! Summary Thank you for your attention! Feel free to discuss this topic further and visit me at our Enehano Solutions stand.
11. Thank you! #CD22

Hinweis der Redaktion

My profile

My name is Tomas, I am from Enehano solutions, responsible for projects delivery

Nice to meet you all here
What is our agenda for today

– here are the things we are going to talk about – you can read it on the screen
Do not be surprised there is a risk in each one of them

- we have 25 mins
- please keep your questions for the end

And so we are going through all of these points today
First of all let us have a common understanding what risk is.

Before we define risk let us take a look to one example here..

Imagine the client will not have enough people during for the project.

It has not happenned yet, it has a probability and impact

So what can we do about it ???

We can consider some mitigation actions such as

What do I mean by this..
first, secondly..

e.g. There is a risk that the client will not have enough people for the project. This could impact time, quality, scope.
Mitigation action:
We asked the client to book in advance all the resources at expected capacity.
Set the project priority high to management.
Set escalation matrix.
Set communication plan with deputies.
Plan some phases in parallel to avoid the dependencies.
Research within the company or use external hiring.
Plan all holidays in advance.

We mitigated the risk well but not fully. There is still probability it could happen.
Therefore, we also prepared contingency plan. If there is lack of resources the project will be postponed.
e.g. have prepared external person available immediately
This will generate extra costs.
Take place / occur / happens

why do we manage the risks? Because we can – we have time for it, and it will save money

Do we want to waste money or save them?

Because it has not happened, yet we still have a time to do something about it, right?

/ That is something we can anticipate beforehand.

We have time to get prepared

From the previous example – if we do not this – something will happen - TBD
As a result / this will lead to

We need to spend extra time to manage the risks but it results in such a better result.

Our example – without risk management
We start the project
after one week Tomas goes on holiday
Peter is going to another project with higher priority
What to do now? Hiring external resource – where?
Escalate it to who?
Project delay, other people waiting, recording time sheets
[Efrt / okrrr]

as you can see from the previous graph the risks costs money so it needs to be included it in the project price

The project price not only includes costs and margin but also.. Risk contingency

As in previous if there is no risk management the budget for issues will be much higher.
We always need to calculate risk contingency to project price.

Examples:

Avoid
the project takes place during summer holidays - we start after the holidays

Accept
We do not have detail analysis so there is a high probability of project changes
Complex processes on the client side which prolongs some milestones
Unknown customer

Transfer
Unknown technology – request subcontractor, sign contract
Insufficient resources on the client side – over assumptions

Mitigate
Design gap – by defining definition of done, by 4 eyes architecture..
inaccurate estimates – 4 eyes control, historical data from other projects
Let us look at the risk from the perspective of the contract. Who owns the risks and who is going to pay for it?

In both models we do the risk management – identify, assessing, monitor – however the risk contingency in case of FTFP is on our side, in case of TM on the client side

Our example: Who owns the risk if the the client does not have enough people for the project?
Each risk has some owner – so this one the client should be the owner, but from the project perspective if we do not transfer this risk to the client in a contract, we are responsible for the risk.

We are in charged / responsibile

What makes the risks higher in FTFP and TM?
In Waterfall everyone knows about risk management and having risk log. In Agile this is not as much experienced. Often risks are not managed.

the people do not view it as a priority, they view this as secondary

Have always in mind regardless of the delivery approach the risks need to be managed.

Both models needs to devote time for planning and risk identifying

In Waterfall
More up-front planning
lower user adoption, cumulative risks

In Agile
Repeated planning
more adaptive than predictive
Let us pick up few of them

Missing product owner – or more people, you do not want more people to make a decision and prioritize
Wrong client expectation of T&M – guaranteed deadline, budget.. Scope..
Underestimated customization – we want to use standard but.. In detail we realize we cannot use standard

Have always in mind each project has specific risks!
To sum up

To be able to follow the plan you always need to manage the risks

As you can see, it all comes down to effective risk managent

Je to na každém na projektu - všichni řídí rizika

How to work with risks in Salesforce projects?, Tomáš Holý

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