1. CYNTHIA M. MILLER
304 ValleyRidge Drive,RedOak,TX,75154| (972) 743-2560 | cynthiamiller25@yahoo.com
OBJECTIVE
To obtain a position in which my education and experience togetherwith my high level of motivation and interest to
succeed,can be used to make a contribution to the Company objectives while at the same time to enhance my
present skills.
▪ Excellent communicator who fosters and maintains solid relationships at all levels of the organization.
▪ Displays remarkable leadership capabilities and successfully builds trust within the team dynamic.
▪ Holds a Security Clearance issued by Department of Homeland Security.
KEY MEDICAL PROFICIENCIES
▪ Healthcare Computer Information Systems
▪ Interpersonal Professional Communications
▪ Medical Terminology
▪ Anatomy & Physiology
▪ Healthcare Claim Cycle
▪ Medical Practice Management Systems
▪ Accounting,Payroll, & Banking Systems
▪ Insurance Claim Processing
▪ Home Care Home Base software systems
▪ Business Office Operations
▪ Healthcare Law
▪ HR Management
▪ HIPAA Compliance
▪ Leadership & Management
▪ Electronic Medical Records
▪ Greenway EMR & PMS
▪ Insurance Billing Procedures
▪ Electronic Payment Posting
▪ Appointment Scheduling
▪ Practice Structure
▪ Government Payers
▪ Third –Party Payers
▪ Worker’s Compensation
▪ Office Management
▪ Medical Office Procedures
PROFESSIONAL EXPERIENCE
Accent Care – McKinney, TX
9/2015-present
Centralized Records Clerk
● Prioritizes client referral and non-referral documents in compliance with the agency’s SLA targets.
● Audits physician signed documents that have been received for valid signature and date prior to
attaching to the client’s EMR.
● Audits documents received for duplicate, missing, or incorrect information and identifies steps
needed to prepare and attach documents to a client’s electronic medical record in accordance with
internal guidelines.
● Identifies, indexes, and distributes documents including, but not limited to: clinical and non-
clinical review to appropriate recipients, in preparation for attachment to the client’s EMR.

2. CYNTHIA M. MILLER
304 ValleyRidge Drive,RedOak,TX,75154| (972) 743-2560 | cynthiamiller25@yahoo.com
● Identifies, indexes, and forwards documents requiring the completion of tasks within the agency’s
clinical software solution to the appropriate recipients.
● Identifies and forwards non-EMR related information to appropriate recipients.
● Complies with applicable legal requirements, standards,policies and procedures including, but not
limited to the Compliance Program: Code of Conduct, HIPAA and Documentation Standards.
● Identifies with workplace violence
Heartland Healthcare– Bedford, TX 3/15-
9/15
Medical Records Clerk
● Responsible for maintaining and keeping track of physician orders, and daily orders, protecting
and collecting patient records,
● Manage electronic physician order centers with eSignature
● Other responsibilities include: monthly changeover/Physician order recap process print manual
eMAR/eTAR (physician order center), mark physician orders as reviewed (physician order
center).
● Identify risk trends and areas of needed improvement support the importance of on-going
monitoring of each patient’s dashboard in accordance with the standard audit schedule of:
admission records by days 3 and 21 of the stay and current records in accordance with the MDS
schedule,clinical records of discharged patients are assembled and analyzed for documentation
completeness within five (5) days of closing clinical record Results of standard audits are analyzed
and reported to the Quality Assurance and Performance (QAPI) Committee upon request..
Serco Inc. Immigration Center-Dallas, TX 12/11-9/15
General Clerk I
● Responsible for creating physical and electronic files
● Verifies data and makes computer updates
● Updates systems from barcode scanning of keying
● Moving 50 pounds boxes
● Knowledgeable of contract performance requirements and acceptable quality levels for as signed
tasks to achieve contract compliance.
● Responsible for assembling and disassembling physical files
● Organized and consolidates files deciphers Lists, pulls files from shelf, manifests and boxes ,
photocopied files.
● Adhere to all contract policies and procedures
Desoto East Middle School – Desoto,TX 8/09-
3/15
Central Office Support
● Answer phones and operate a switchboard.
● Call persons waiting for visitor and book them a room to meet in.
● Coordinate mail flow in and out of office
● Perform basic bookkeeping, filing, and clerical duties and maintain office records

3. CYNTHIA M. MILLER
304 ValleyRidge Drive,RedOak,TX,75154| (972) 743-2560 | cynthiamiller25@yahoo.com
EDUCATION & CERTIFICATION
Ultimate Medical Academy – Tampa, FL
2014
Health Information Technology Associate in Science Degree
- Certifications include: World of Medicare, Understanding the Remittance Advice for Professional Providers,
Uniform Billing (UB)-04, and CMS Form 1500.
Advanced Medical Services – Desoto, TX Feb, 2014 –
Mar, 2014
Health Information Technology Externship (Completed 45 hours)
▪ Supported accurate billing through coding, charge master, claims management and bill
reconciliation.
▪ Applied policies/procedures for access and disclosure of personal health information, released
patient-specific data to authorized users and maintained user access logs/systems to track access to
patient data.
▪ Used and maintained electronic applications and work processes to support clinical classification and
coding.
REFERENCES
References are available on request.