The Northeast Missouri Workforce Investment Board: Moving forward with the Next Generation in Workforce Development! A changing economy with changing customer needs means that Missouri Career Centers must change as well. The Missouri Division of Workforce Development is working with Local Workforce Investment Boards and individual Career Centers throughout the State to create Missouri\'s Next Generation Career Centers.

1. Next GenerationMissouri Career Center The Northeast Missouri Workforce Investment Board: Moving forward with the Next Generation in Workforce Development

2. Next Generation Missouri Career Center

3. The Next Generation of Missouri Career Centers A changing economy with changing customer needs means that Missouri Career Centers must change as well. The Missouri Division of Workforce Development is working with Local Workforce Investment Boards and individual Career Centers throughout the state to create Missouri’s Next Generation Career Centers.

4. Strategic Framework Principlesfor Missouri’s Next Generation Career Centers The following Strategic Framework Principles for Missouri’s Next Generation Career Centers have been implemented with the commitment to urgency the economy demands and our customers deserve…

5. Create a Career Center Service Model that Values both Skills & Jobs NGCC Strategic Framework Principle

6. Create a Career Center Service Model that Values both Skills & Jobs… All Career Center staff will value both skills & jobs, strive to connect them for customers, and continuously promote the opportunity for customers to have both. Next Generation Career Centers will shift from implementing a rigid “work-first” service paradigm to a “skills-for-work, forever” strategy. As such, unemployment needs to be redefined as a time to skill up and train for the next opportunity – rather than a time for work search only.

7. Create a Career Center Service Model that Values both Skills & Jobs… All Career Center customers, including UI claimants, will be provided with the opportunity to know their skills, improve their skills, and get the best job possible with their skills. Every job seeker that enters the Next Generation Career Center’s doors will leave as a better job candidate because of the value-added services received.

8. Create a Career Center Service Model that Values both Skills & Jobs… Every contact a customer has with the Next Generation Career Center and the workforce system should have meaning and purpose. Every trip to the Career Center, every phone call, every visit to MissouriCareerSource.com or the Product Box should be of value to the customer. Meaning & Purpose... Every Visit! Every Time!

9. Create a Career Center Service Model that Values both Skills & Jobs… The Career Center customer flow will include a first-visit, standardized initial skills assessment, easy access paths to a wide range of skill development services & the opportunity to improve their employment opportunities through skill upgrading, skill validation, and credentialing.

10. NGCC Customer Flow

11. Increase the Number of Career Center Customers Accessing Skill Development & Training Services NGCC Strategic Framework Principle

12. Increase the Number of MOCC Customers Accessing Skill Development & Training Services… NGCC will develop, continuously improve, and actively promote a wide range of skill development opportunities through multiple service delivery methods. All services in this robust product box will be available to all MOCC customers, embedded in an integrated customer flow, and easily accessed by customers with the support of all MOCC staff.

13. Increase the Number of MOCC Customers Accessing Skill Development & Training Services… The NEMO WIB and the MOCC are expected to invest & dedicate more of their resources to skill improvement services. The Workforce System must invigorate workforce and education partnerships to create career pathways

14. Increase the Number of MOCC Customers Accessing Skill Development & Training Services… We must strive to create and implement a system where adults move easily between the labor market and further education and training over a lifetime to advance in their careers. We must promote life-long learning! This is paramount to ensure that we don’t just get customers into the jobs becoming available today but that we are preparing them for the careers of tomorrow.

15. Integrate Services to Better Serve Customers NGCC Strategic Framework Principle

16. Integrate Services to Better Serve Customers… Missouri’s Next Generation Career Centers will move beyond mere partnership and co-location and transform to true integrated service delivery. The MOCC will no longer be made up of individual program staff but rather cross-trained functional teams. Welcome Team Skill Development Team Employment Team

17. Integrate Services to Better Serve Customers…

18. Lean Processes & Streamline Service Delivery by Removing Bureaucratic Barriers & Waste NGCC Strategic Framework Principle

19. Lean Processes & Streamline Service Delivery by Removing Bureaucratic Barriers & Waste… Reduce unnecessary paperwork and move toward a “paperless” system whenever possible. Policies have been, and will continue to be streamlined where possible. To date over 90 Statewide policies and issuances have been rescinded to move toward this goal. More are being evaluated everyday.

20. Lean Processes & Streamline Service Delivery by Removing Bureaucratic Barriers & Waste… When Monitoring, quality of service will be paramount with “compliance” as a necessary responsibility, but not as an end in and of itself. Local Workforce Investment Boards and Career Centers will be expected to respond to this continuous, state-level streamlining, by streamlining their own policies, procedures, and practices.

21. Redesign & Re-Purpose Business/Employer Services NGCC Strategic Framework Principle

22. Redesign & Re-Purpose Business/Employer Services… Business services will move beyond listing jobs and making referrals in order to better align with economic development priorities. Business Representatives must closely align and coordinate with state and local economic development partners to ensure a system that will help Missouri businesses reach their full potential.

23. Redesign & Re-Purpose Business/Employer Services… The NEMO WIB and the Regional Business Representative with DWD will place a renewed emphasis on developing sector strategies that target high-growth industries including green industry, healthcare, life sciences, emerging technology and advanced manufacturing. We will market skill development and skill verification, as well as other value-added services to community colleges, employers, and job seekers.

24. Transforming the Culture of our Missouri Career Centers NGCC Strategic Framework Principle

25. Transforming MOCC Culture Traditional Model New Integrated Model Program Based Case Manager Selective Low Volume Assigned Just “training” Case Files Program Protocol Manage Individuals Service Based Service Teams Universal Access High Volume Served Skills AND Jobs Service Notes Immediately Engaged Manage Pool

26. Change “Resolve to be a master of change rather than a victim of change.” -Brian Tracy

27. Robust Menu of Products and Services The Next Generation of Missouri Career Centers

28. NGCC Products & Services In this new Career Center culture that values both skills & jobs it is increasingly important that we have a menu of products & services that is diverse enough to meet the needs of our equally diverse customer base. Products may be delivered or accessed on-site at a local Missouri Career Center or virtually through MissouriCareerSource.com The Menu of Services or our “Product Box” will need to continually grow & evolve to meet customer need.

29. NGCC Products & Services Missouri Product Box & Local Product Box Coming Soon to Missouri Career Source! www.MissouriCareerSource.com

30. Missouri Career Source Missouri Career Source is a great resource for all of our customer… Job seekers, Businesses, & Partners! From this one location you can post jobs that you have available, search for employment, find a Missouri Career Center near you, access our Product Box, explore career options, access assessment tools, find information on Job Fairs around the state and in your local area, and much, much more! www.MissouriCareerSource.com

31. Missouri Career Source The 3 columns in the center of the MCS Home Page will allow you to enter our virtual Missouri Career Center as a Job Seeker, an Employer, or as staff and partners depending on your needs. Highlighted across the top of the home page is information from the Dept. of Labor on COBRA Insurance. The Menu in blue on the left side of the screen is your portal to the Missouri Product Box with listings and full descriptions of all the services available through a Next Generation Missouri Career Center. Don’t worry… if you are trying to navigate our online system and find that you would prefer to talk to a workforce professional directly you can always call the number listed across the top in yellow. (Call 1-888-728-JOBS (5627) for assistance. This service is also available in Spanish for customers with limited English proficiency.)

32. Customer Feedback The Next Generation of Missouri Career Centers

33. Customer Feedback Ideally, customer comments and feedback will no longer be something we collect (under protest) and file away somewhere, never to be seen again… We intend for customer comments to be reviewed daily and used by staff and leadership to continually improved the customer flow and quality of services within the Center.

35. What do you want to learn in future visits? “How to research jobs for the future.”

36. “I learned how to copy & paste!”

37. “Its too busy. I want to do my search from home.”

39. Best Practices in NGCC… Locally Navigation slips are being used to make sure that no customers “slip through the cracks” during this initial learning period and during times of higher than usual traffic flow. Customer feedback surveys are being shared with staff and reviewed weekly in Center staff meetings. Leadership within the Center is reviewing them as often as daily in many cases to gain information on things that need immediate attention and also for positive reinforcement on the new process.

40. Best Practices in NGCC… AroundtheState Stand up kiosk computers are being used for the Welcome Team to great and initially enroll customers. Career Overview is a brief orientation session that is being used to better inform customers of what is available to them at the Missouri Career Center. Customer feedback is very high in response to this. Career Centers are using Tip Sheets as a way to share job search and other career development information with customers. They are being developed on an endless list of topics to meet customer need.

41. Questions? Comments? The Next Generation of Missouri Career Centers

42. Staff & Partners are KEY to any type of system change & NGCC is no exception! Questions??? Comments? Contact our MOCC Functional Leaders: JoAnn Toerper Functional Leader Missouri Career Center - Warrenton joann@boonslick.org Sheree Prebe Functional Leader Missouri Career Center – Hannibal, Kirksville, & Moberly gammsp@marktwain.net

43. Northeast MissouriCareer Center Locations Warrenton 111 Steinhagen Road in Warrenton 636/456-9467 Hannibal 203 North 6th Street in Hannibal 573/248-2520 Moberly 1212 West Highway 24 in Moberly 660/263-5850 Kirksville 2105 East Normal in Kirksville 660/785-2400

44. Check us out on YouTube! Missouri Career Center Services http://www.youtube.com/watch?v=7G-1igFLZDg

45. To find another Missouri Career Center location near you, please visit: https://worksmart.ded.mo.gov

46. Simply choose Missouri Career Centers from the menu at the left. This will give a full listing of all 43 Missouri Career Center locations throughout the state.

47. Then choose the location you are interested in from the expanded list. This will provide you with the page for the Missouri Career Center location that you chose. From this page you will find a clear photo of the location along with address, phone number, and other contact information. Information on hours of operation and office closings can be found here as well. These pages also provide a link to Google Maps so that you can easily pull up directions to the Missouri Career Center that you are interested in.

48. Northeast Missouri Workforce Investment Board The Northeast Missouri Workforce Investment Board (NEMO WIB) is a business-led policy and oversight organization responsible for creating a comprehensive, community-wide response to the challenges of building a highly skilled workforce and a competitive regional economy. The organization is comprised of community leaders and stakeholders and is governed both by the private sector as well as local governmental representation. The NEMO WIB covers a 16 county area in Northeast Missouri that includes Schuyler, Scotland, Clark, Adair, Knox, Lewis, Macon, Shelby, Marion, Randolph, Monroe, Ralls, Pike, Lincoln, Warren, and Montgomery Counties.

49. Equal Opportunity is the Law! The NEMO Workforce Investment Board is an equal opportunity employer with equal opportunity programs. Auxiliary aids and services are available upon request to individuals with disabilities. Free written translation services are available upon request to individuals with limited English proficiency.

50. Cyndi Johns, MWDPNortheast Missouri Workforce Investment Board Equal Opportunity Officer cyndijohns@nemowib.org 111 East Monroe • Paris Missouri 65275 www.nemowib.org Phone 660-327-5125 | Toll Free 800-733-6381 | Fax 660-327-5128 Relay Missouri: 711 or TTY/TDD User 1-800-735-2966 Voice User: 1-866-735-2460

51. Next Generation Missouri Career Center