1. An Integration That Improves TTR
Today’s webinar will focus on the power and benefits of
combining Boundary’s one-second monitoring with
VictorOps’ collaborative platform.

2. Speakers:
Pavel Hardak
Director, Products
Boundary
Joni Klippert
VP Product
VictorOps, Inc.
Nate Grieb
Operations Support Specialist
VictorOps, Inc.

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13. Magic starts here

14. • DETECT
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• DIAGNOSE
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• FIX
 Reads getting slower, while writes are still fast
 CPUs remain underutilized, while tasks wait in a blocked state
 Thread pool blockage
 Compaction performance issues
 Many more…
Interested? Drop us a note at
help@boundary.com, mention DDF

16. IF YOU’RE AN IT PERSON, BEING ON-CALL SUCKS AND YOU NEED HELP.
IT’S VERY DIFFICULT TO KEEP 24X7 IT SYSTEMS RUNNING
EVERY TECHNOLOGY-ENABLED BUSINESS HAS THIS PROBLEM
A SOLUTION WAS NOT POSSIBLE UNTIL SMART PHONES BECAME
UBIQUITOUS
REDUCING TIME-TO-RESOLUTION REQUIRES COLLABORATIVE
PROBLEM SOLVING

17. AN INTEGRATED ALERTING AND COLLABORATION PLATFORM FOR IT
 A REAL-TIME, SAAS BASED, ALERTING AND
COLLABORATION PLATFORM
 DESIGNED TO REDUCE TIME-TO-RESOLUTION OF IT
INFRASTRUCTURE ISSUES
 ALERTS TEAM MEMBERS VIA DEFINED CONTACT
METHODS AND ESCALATION RULES
 PROVIDES AN ENVIRONMENT FOR TEAM MEMBERS TO
INTERACT TO SOLVE THE PROBLEM
 INTERFACES WITH IT MONITORING SYSTEMS AND
TROUBLE TICKET SYSTEMS
 SELF DOCUMENTING, TO HELP SOLVE THE SAME
PROBLEM NEXT TIME
 MOBILE FIRST VIA NATIVE ANDROID, IOS AND WEB-
BASED CLIENT’S
Team contacts
and on-call
management
Twitter-like timeline of
infrastructure alerts,
system actions, team
member interactions
Incident alerting,
escalation, and
routing

18. WE CAN HELP WITH ALL THE LAYERS OF YOUR STACK
FIRST-PARTY INTEGRATIONS (LIKE THE ONE WITH BOUNDARY)
MAKE IT SIMPLE TO GET STARTED
OUR BIDIRECTIONAL HIPCHAT AND SLACK INTEGRATIONS MAKE
CHATOPS AND FIREFIGHTING FROM YOUR CHAT ROOM A REALITY
EASILY USE OUR REST ENDPOINT TO SEND ANY ALERT INTO
THE INCIDENT TIMELINE
HELP DESK & TICKETING SYSTEM INTEGRATIONS ALLOW
SUPPORT TEAMS TO GET NOTIFIED WHEN TICKETS COME IN

19. THE VICTOROPS FEATURE SET IS ALIGNED TO EACH PHASE OF THE INCIDENT LIFECYCLE
Alerting
7 minutes
Triage
32 minutes
Investigation
80 minutes
Identification
24 minutes
Resolution
14 minutes
Documentation
25 minutes
Alerting Phase -> Push, SMS, Phone
Triage -> timeline situational awareness
Investigation ->timeline chat, and voice
Identification -> runbooks
Resolution -> Coordination and Collaboration
Documentation -> Post-mortem reports &
information aggregation to inform future incidents
IncidentLifecycle

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Alerting
7 minutes
Triage
32 minutes
Investigation
80 minutes
Identification
24 minutes
Resolution
14 minutes
Documentation
25 minutes
IncidentLifecycle
REPORTING
Specifically post-mortem reporting
THE TRANSMOGRIFIER
Rich Alerts, Annotations & Transformations

21. WITH THE TRANSMOGRIFIER YOU CAN…
• MAINTAIN CONTINUOUS DOCUMENTATION
SURFACE USER-DEFINED CONTEXTUAL INFORMATION (TRIAGE DOCS, RUNBOOKS, GRAPHITE
GRAPHS, NOTES, ETC) ALONG WITH ALERTS TO SOLVE THE PROBLEM AT HAND
• QUIET ALERT NOISE
CHANGE THE STATE OF YOUR ALERTS BASED ON SPECIFIC PARAMETERS
• PAGE THE RIGHT PERSON, EVERY TIME
ASSIGN A ROUTE KEY BASED ON ALERT CONTENT FOR EFFICIENT DELIVERY

22. REPORTING TO IMPROVE DEVOPS PROCESSES

23. Boundary VictorOps
Cloud solution (SaaS) – fast time to value ✔ ✔
Easy to use with highly intuitive UI ✔ ✔
Advanced team collaboration ✔ ✔
Real-time monitoring of servers, products and apps ✔
Dashboards, threshold-crossing alerts, Cassandra DDF* ✔
On-call management, Incidents, DevOps Timeline ✔
TransMogrifier (Annotations and Transformations) ✔
Platform Ubiquity (web, iOS, Android) Future ✔
Simple and attractive pricing ✔ ✔
Free 14 day trial + Free basic tier ✔ ✔