This document discusses the benefits of implementing e-commerce for a company called Eezen Plumbers. It outlines how e-commerce can help segment markets, improve quality and delivery, and reduce costs. It also describes different types of e-commerce models currently in use, such as B2B, B2C, B2E, and C2C. The document recommends that Eezen Plumbers implement a B2B e-commerce system to eliminate intermediaries and allow more direct interaction between buyers and sellers for an efficient supply chain.