In this presentation we look at how mobile banking has evolved and where it's going, from the perspective of financial institutions.

1. THE FUTURE OF
MOBILE BANKING
April 2016

2. THE EVOLUTION OF MOBILE BANKING
2
SMS SMS & mobile Mobile banking apps Wearables
EARLY 2000S 2010 ONWARDS THE FUTURE & BEYONDEARLY 90S
Early mobile banking
offered via SMS
Introduction of
smartphones supports
the use of mobile web
Rapid growth of
mobile banking apps
Banking services to
move beyond mobiles
to wearables

3. THE WORLD YOUR CUSTOMERS LIVE IN
3
15.8%
TRADITIONAL ONLY
29.4%
DIGITAL & TRADITIONAL
12%
DIGITAL (WEBSITE & APP) ONLY
15.8%
WEBSITE ONLY
5.8%
MOBILE OR TABLET ONLY
21.2%
NO CHANNEL
Source: Roy Morgan Single Source, Jan 2012–Jun 2015; 6 months average sample n = 24,914; Australians 14+ with a Banking & Finance
Product.

4. THE WORLD YOUR CUSTOMERS LIVE IN
4Source: Roy Morgan Single Source, Jan 2012–Jun 2015; 6 months average sample n = 24,914; Australians 14+ with a Banking & Finance
Product.
33%
In June 2015, 33% of
Australians conducted
internet banking using
a mobile phone or
tablet (app)
1.1 million
An estimated 1.1 million
(5.8% of) Australians use
only their mobile phone
or tablet to conduct
banking activities

5. THE WORLD YOUR CUSTOMERS LIVE IN
5
Source: 1 Visa-RFi Australian Payment Survey, February 2015
2 Bain / Research Now NPS Surveys 2015
3x
Over
50%
In three years, the number of Australians
doing “mobile-only banking” has tripled.1
of people globally would miss their mobile
phone more than their wallet2

6. WHY MOBILE BANKING AND PAYMENTS?
6
People want to do their banking at a time and place that is convenient to them.
Customers who do their banking via a mobile device:
Hold the most products with their Main Financial Institution (MFI)
Are the most likely to approach their MFI for new products
Have longer home loan tenures
Are more satisfied
Are better advocates for their bank
Are less likely to switch banks
Source: Visa-RFi Australian Payment Report, June 2015

7. INTRODUCING DIGITAL WALLETS
7
Australia is ready to make the move to digital wallets
Source: 1 VisaNet data, July 2015
2 RFi Australian Digital Banking Program September 2015 Survey
Mobile payments are becoming more mainstream and the
introduction of “The Pays” will only make this transition quicker.
of face-to-face payments in Australia are contactless1
of Australians own a smartphone2
65%
73%

8. WHO ARE “THE PAYS” & WHAT DO THEY DO?
8
Apple Pay
Australian launch
November 2015
(AMEX only)
Android Pay
Australian launch
First half of 2016
Samsung Pay
Australian launch
First half of 2016
(AMEX only)
The Pays all offer payment facilities via a digital wallet accessed on a smartphone.
Android Pay & Samsung Pay will offer both a stand-alone wallet and the ability to
provision within your banking app.
Apple Pay will only offer a stand-alone wallet.
These digital wallets are the first step towards fully integrated wallets
(incorporating travel cards, driver licences, loyalty cards, Medicare cards etc).

9. CUSCAL’S MOBILE BANKING SOLUTIONS
9
You can integrate our white-label mobile banking app into your own banking
system and add your own brand OR you can access many of our features via API
MOBILE APP FEATURES
Payments & transfers
Transfer between accounts
Pay Anyone & BPAY
Pay Anyone & BPAY (add new)
Tap & Pay (for Android)
Accounts
Show / Hide /Quick balance
Reorder accounts
Show / hide accounts
Registration
Fingerprint logon
Passcode / PIN sign in
Change Passcode / PIN
Deregister devices
Self-service
Feedback form
Branch / ATM locator
Contact us
Transactions
View account balances
View transaction history
View running balance
Value added services
Report lost / stolen card
Change card PIN
View product information
Apple Watch
We will be connecting our clients’ cardholders to Android Pay from Day 1

10. 10
FOR MORE
INFORMATION CONTACT
CUSCAL CALLDIRECT
ON 1300 650 501