CRM++ Self Service Portal provides a comprehensive solution to empower your end customers with quality services while reducing your costs. Track, manage and resolve issues quickly within your service level agreement (SLA); enable customers to access service requests and solutions, while retaining control on what they can read, and st

1. Self Service Portal
®
for Oracle Fusion CRM
CRM++ Self Service Portal provides a comprehensive
solution to empower your end customers with quality
services while reducing your costs. Track, manage and
resolve issues quickly within your service level
agreement (SLA); enable customers to access service
requests and solutions, while retaining control on what
they can read, and strengthen your relationships with
your customers.
CRM++ Self Service Portal leverages the extensibility of Oracle® Fusion CRM
framework to provide the most complete solution for delivering world-class
customer service. It helps customer centric organizations to achieve recognition for
better customer service which translates into stronger customer loyalty, higher
revenue and improved customer profitability.
Self Service Portal Benefits
CRM++ Self Service Portal is • Empower end customers with unprecedented control over their purchase
a fully featured self-service decisions, service request resolution, solutions and other value added
platform integrating into information.
Oracle® Fusion CRM. • Enable service request agents to respond to customers using native
Oracle® Fusion CRM tools thus lowering service request resolution time
• Provide customized content and create a true one-to-one marketing
Related Services platform for targeted prospects /customers
Oracle® Fusion CRM Features
 Implementation
• Knowledge Management • Social engagement
 Migration • Self-service Incident Logging • Social sign-in
• 360° view of customers • Discussion forums
 Training • Track Service Level • Google maps
Agreements (SLA)
 Customization
 Data Management

2. Self Service Portal
®
for Oracle Fusion CRM
Oracle® Fusion Customer Relationship Management (CRM) is a 100% open;
standards-based set of integrated CRM modules that improves the way sales
professionals work. Unlike traditional CRM systems that focus only on transaction
processing, with collaboration, reporting, analysis, and exception management as
an afterthought, Oracle® Fusion CRM is designed to deliver unprecedented
business insight into sales performance management.
About
CRMIT Solutions
CRMIT Solutions is a pioneer
in delivering cloud based
customer experience
consulting and solutions with
over 200+ certified CRM
consultants and over 175+
successful SaaS based CRM
deployments globally.
CRMIT’s CRM++ applications
include Email Workbench,
SocialCRM++, mCRM
(Mobile CRM), Computer
Telephony Integration (CTI) CRM++ Self Service Portal is a fully featured self-service platform integrating into
and Self Service Portal for Oracle® Fusion CRM. The flexible portal interface gives your end customer access
rapid implementation & to key objects like service requests, solutions and other value added information’s,
jumpstart migration. using customizable forms. This information is seamless entered into Oracle Fusion
CRM enabling your service request agents to respond using native Oracle®
Fusion CRM tools and provide real time updates for the end customers within the
self-service portal. Thus, empowering your end customers, keeping resolution time
down and customer satisfaction at its best.
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