This document summarizes initiatives by Walgreens interns to improve the customer experience in pharmacy, drive front end sales, and gain experience through work activities. The interns implemented programs like senior days, immunization outreach, and incentive coupons to increase pharmacy services and sales. Their incentive coupon pilot increased front end revenue by over $9,000 across 4 stores. The interns also participated in workshadowing, store visits, and a retail symposium to immerse themselves in Walgreens operations.

1. Walgreens Area 83 Interns
Presents:
“The One- Box Experience”

2. The A Team

3. What does “One – Box” mean to you?
Pharmacy
Front End
ECC

4. Presentation Overview
A. Pharmacy Experience
B. Driving Front End Sales
C. Live It!

5. Pharmacy Experience
To achieve an optimal pharmacy experience for our patients and customers, we utilized:
• Senior Day
• Front End Education
• Employee Engagement
• Outreach/ Detailing
• Community Events
• Senior Appreciation Week
• Immunizations
• Compounding

6. Pharmacy Experience
Senior Days
• Why Senior Day?
• Driving Immunization
• Driving Compounding

7. Pharmacy Experience
Front End Education
• Simple immunization fact sheets
• 5 minute meetings

8. Pharmacy Experience
Employee Engagement
• Two Truths & A Lie
• Rx 5 Minute Meetings
• Potluck
• Themed Senior Days

9. Pharmacy Experience
Outreach/Detailing
• Compounding letters
• Created Rx referral coupons
• Jax?

10. Pharmacy Experience
Community Events
•Nationwide Health Care Event

11. Pharmacy Experience
Community Events
• Kids Fest

12. Pharmacy Experience
Community Events
• St. Augustine

13. Pharmacy Experience
Community Events
• Judy’s Place

14. Pharmacy Experience
Senior Appreciation Week
• Senior Appreciation Week Flyer
• Utilized Outreach Portal

15. Pharmacy Experience
Senior Appreciation Week
• Events for the Week
• Let’s Play Jeopardy!

16. Pharmacy Experience
Non – Flu Immunizations Results
• Senior Day
•Senior Appreciation Week
•Connect & Protect

17. Pharmacy Experience
Non – Flu Immunizations Results
• Non – Flu Immunizations Results
Non – Flu Immunizations for June & July
Pneumonia (Prevnar) 8
Tdap (Adacel and Boostrix) 14
Hep A 2
Typhoid 5
Zostavax 9
Hep A/B 2
Meningitis 2
Varicella 1
Total Shots (43)
Total Revenue (Missing 6928 and 6385) $5747

18. Pharmacy Experience
Flu Immunizations Results
•5 contracted clinics
•75 estimated shots for a total revenue of $1949.25

19. Pharmacy Experience
Compounding
• (Talka bout compounding)
•Revenue/money making

20. Pharmacy Experience Revenue
• Non – Flu immunizations
• Flu Immunizations
• Compounding

21. Driving Front End Sales
To achieve an optimal plan to drive front end sale for our patients and customers, we utilized:
• Rx Incentive Coupon Pilot
• SWOT Analysis
• OSA Improvement Plan
• Employee Engagement
• Customer Service

22. Driving Front End Sales
Rx Incentive Coupon Pilot
•One-Box
•Incentive Pilot
•Increase Waiters
•Increase Return to Stock Percentage Sold
•Improve Pharmacy Experience

23. Driving Front End Sales
Rx Incentive Coupon Pilot
▪Incentive strategy

24. Driving Front End Sales
Rx Incentive Coupon Pilot
▪Implementation
▪ 5 minute meetings
▪ Standard Operating Procedure

25. Driving Front End Sales
Rx Incentive Coupon Pilot
▪Implementation
▪ Employee Engagement

26. Driving Front End Sales
Rx Incentive Coupon Pilot Results

27. Driving Front End Sales
Rx Incentive Coupon Pilot Results
•Total Coupons Redeemed: 340
•Redemption Rate:

28. Driving Front End Sales
Rx Incentive Coupon Pilot Results

29. Driving Front End Sales
Rx Incentive Coupon Pilot Results
• Revenue:
• Store 05024: $3,111.50
• Store 05994: $3, 213.21
• Store 09304: $1,314.10
• Store 06928: $1,785.93
•Total Revenue: $9424.74

30. Driving Front End Sales
Rx Incentive Coupon Pilot Results
• Estimated District 604 Extrapolation (15 stores): $35,342.78
•Estimated Chain Wide Extrapolation (8,500 stores): $20,027,572.50

31. But Wait There is More………

32. Driving Front End Sales
SWOT Analysis
•Report Analysis:
• IMPROVE Scorecard
• KPI’s
• Operating Statement
• Customer Scorecard
• NPS Pharmacy Coach Report

33. Driving Front End Sales
OSA Improvement
•Example Pictures
•Coaching

34. Driving Front End Sales
Employee Engagement
•Employee of the Week
•Patriotic Potluck
•Two Truths and One Lie

35. Driving Front End Sales
Extraordinary Customer Care
•Coaching Cards Program
•Process Improvement

36. Live It!
Here is what “living it” as a Walgreens summer intern looks like to us:
• Orlando Warehouse Tour
• DM Walk
• APS Walk
• Flagship Store Visit
• Retail Symposium

37. Live It!
• Orlando Warehouse Tour

38. Live It!
• District Manager Walk

39. Live It!
• APS Walk

40. Live It!
• Flagship Store Visit

41. Live It!
• Retail Symposium

42. IMPACT!
•Total Pharmacy Revenue:
•Total Front End Revenue:
•Total Live It: PRICELESS
$$$$$$$$$$

43. What We Learned

44. Thank you for your time!
Any Questions?