1. Crissinda M. Coulson
1162 Londonerry Lane, Greenwood, IN 46142
317-554-7429
crissic22@gmail.com
Experienced Medical Administrative Assistant looking for position in a physician office that requires advancement
based on great performance.
Key Qualifications
 Well-versed in medical terminology
 Knowledgeable in all Microsoft
Office Suite Applications, Publisher,
Outlook, Excel, PowerPoint, Word,
Access, Adobe
 Other operating systems: IDX,
Careweb, docs 4 docs, Cerner,
A/S400, ClientTrack

 Strong interpersonal and
organizational skills
 Exceptional customer service skills
 Typing proficiency (55wpm)
 Experience with multi-line phone
system
 Endnote
Professional Experience:
2012-Present
Office Team
Employment Specialist-Homeless Initiative Program (11/2013-Present)
Mentored clients i.e.: professional resumes and job specific cover letter
Provided clients with job leads
Created tutorials in Power Point
Made follow-up calls and entered notes in ClientTrack
Assisted clients in filling out online job application
Relieved receptionist when needed and worked as receptionist for several weeks
Prepared materials for bi-weekly “Skills That Work” Workshop
Kept track of attendance for Job Search and Workshop and entered data into ClientTrack.
Handled Employment assessments
Customer Service Representative-Renaissance Dental
Adjusted claims for clients and dental offices
Insurance billing and billing problems resolved
Policy enrollment for new and existing clients
Answered customer questions and helped resolve problems
Medical Records Clerk –Rural Metro
Sent medical records to attorneys, organ donor organizations and other outside entities
requesting records
Sent billing statements and received payments from attorneys for medical record retrieval fees.
Entered notations in A/S 400 to update patient charts to keep postings current

2. 2001- 2012
Indiana University Hospital
Medical Administrative Assistant
Answered patient calls and coordinated with physicians to ensure prompt return calls
Constructed patient charts with all current and past medical records
Scheduled patients for clinic appointments, radiology tests, and endoscopic procedures.
Kept physician personal calendars for all professional and personal appointments.
Developed and coordinated travel itineraries for physicians
Typed and edited manuscripts
Processed physician reimbursements for travel or other expenses
Corrected and mailed out all dictations, physician’s mail and correspondence
Pulled charts for physician’s clinics, made sure all information in charts was current.
Kept patient charts up to date
Served as patient liaison at IU Hospital for state-wide introduction of Double Balloon
Enteroscopic procedures.
Coordinated clinic appointments for all DBE evaluations for referring physicians in Indiana
and surrounding states.
Trusted to obtain patient medical records required for DBE physician evaluations.
2000-2001
Office Team
Administrative Assistant
Worked in various fields doing a variety of administrative duties.
1995-2000
Mrs. Curl Ice Cream
Owner/Operator
Provided excellent customer service to customers, many of which were children.
Ordered all supplies and materials needed to keep the business running
In charge of hiring and training all of the business employees
In charge of all accounts payable necessary to keep business running
Prepared employees work and vacation schedules
Negotiating with vendors for best prices and quality products
Took care of all advertising and marketing
Education
South Putnam High School
IUPUI, Indianapolis, IN
English Education