Duties & Responsibilities: - Allocation and management of resources. - Ensure that all car park services are carried out in timely, accurate and efficient manner in line with relevant performance target. - Provide effective communications and information with internal and external in an efficient and timely manner. - Undertake inspection and audits on a routine and ad hoc basis. - Manage lost property. - Assist passengers and customers with special needs and accessibility requirement. - Meet and greet customers and provide a high level of customer service. - Perform shift and emergency duties when required. - Perform and carry out other duties as instructed / directed by the Station Master, Operation and Transport Interface Manager or Operation Director. - Technical, Financial and people Accountability - Manage and motivate car park operation staff with an aim to meet the committed performance target of car park operations. My Main Achievement: - Work as Station Agent for 4 month and promoted as Car park Controller. - Maintain the objective of Dubai Metro as the safest and most reliable transport to all. - Minimize the incident and accident by reporting related to safety. - Rendering world class customer service and implement HSQE philosophy of Dubai Metro.

1. CRISANTO DELATOR JR.
Flat 305, Burj Al Nahda
Dubai, United Arab Emirates
+97155 3011699
CRISANTODELATORJR@YAHOO.COM
JOB SUMMARY:
- Solid supervisory experiencesin transport , retail and customer focus operations.
- Well train on emergency situation and rendering world class customer service.
- Excellent in written and oral communicatiorn, salesmanship, organising/ planning, Well verse in
computer system.
- Professionally hardworking, loyal and self motivated.
WORK EXPERIENCES:
Car Park Controller
Serco Dubai Metro – Middle East
Dubai, United Arab Emirates
February 2011 to Present
Duties & Responsibilities:
• Allocation and management of resources.
• Ensure that all car park services are carried out in timely, accurate and efficient manner in line
with relevant performance target.
• Provide effective communications and information with internal and external in an e fficient and
timely manner.
• Undertake inspection and audits on a routine and ad hoc basis, Manage lost property.
• Assist passengers and customers with special needs and accessibility requirement.
• Meet and greet customers and provide a high level of customer service.
• Perform shift and emergency duties when required.
• Perform and carry out other duties as instructed / directed by the Station Master, Operation and
Transport Interface Manager or Operation Director.
• Technical, Financial and people Accountability
. Manage and motivate car park operation staff with an aim to meet the committed
performance target of car park operations.
Main Achievement:
- Work as Station Agent for 4 month and promoted as Car park Controller.
- Maintain the objective of Dubai Metro as the safest and most reliable transport to all.
- Minimize the incident and accident by reporting related to safety.
- Rendering world class customer service and implement HSQE philosophy of Dubai Metro.
Station Agent
Serco Dubai Metro – Middle East
Dubai, United Arab Emirates

2. September 2010 – January 2011
Duties & Responsibilities:
- Rendering world class customer services, Securing safety of the passenger.
- Selling ticket/cards, cash float, attending queries of passenger on map of Dubai.
- Monitor and report any abnormalities / fault within the station.
- Coordinate with station master, contractor, ambulance, Dubai police and Civil Defense
Department in any emergency situation.
- Perform and carry out other duties as instructed / directed by Station Master.
Retail Sales Officer / In-charge
Eros Electricals - Badri Group of Companies
Dubai, United Arab Emirates
December 2006 – December 2009
Duties & Responsibilities:
- In-charge of overall operation of the showroom, attend meetings, trainings and seminar.
- Making monthly sales and petty cash report, Cashiering, Ordering and Receiving of stocks.
- Assists and attending customer needs, queries/complaint and makes decision making.
- Making daily and monthly inventories, salesmanship, and merchandising.
- Update email in the system, Coordinate with Co-employee and hitting monthly sales quota.
- Follow company rules and policies.
Main Achievement:
- Became a Store In charge in a span of 1 year working as Retail Sales Officer.
- Handling 3 stores as Store In charge without discrepancy and clear records.
- Increase the monthly sales of store by 10% from its previous sale record.
Store Officer In- charge
Cellway Technologies
Quezon City, Philippines
January 2003 – December 2006
Duties & Responsibilities:
- In charge in Managing store personnel.
- Cashiering, Ordering and Receiving of stocks
- Making Sales report, monitor inventory and merchandising.
- Handling customer complaints in a professional manner and makes decision making.
- Salesmanship, hitting sales quota and administrative work.
Main Achievement:
- The store became the most visited store in the mall due to excellent customer service and
complete array of electronic product.
- Assist the management in recovering financial losses from previous management.
- Minimize customer complaint by providing quality customer service.
Branch Supervisor
Multi Allied Int’l. Corporation
Makati City, Philippines
June ’99 – January ’01

3. Duties & Responsibilities:
- Supervises sales utility clerk, cashier and technician.
- Monitor daily, weekly and monthly inventories.
- Merchandising, salesmanship, sales quota targeting.
- Effective handling of client complaints and services.
Main Achievement:
- Manage the store in accordance with company’s standard.
- Minimize complaint from customer by rendering excellent customer service.
- Updated and accurate weekly and monthly report.
TRAINING : Sony Ericsson – Dubai, United Arab Emirates – January 2008
(WE KNOW Training)
Eros Electricals – Dubai, United Arab Emirates - December 2008
(Supervision Skills)
Dubai Metro – Dubai United Arab Emirates – September to October 2010
(World Class Customer Service, First aid, Fire Fighting, PSD & Emergency)
EDUCATION: April 1991- Bachelor of Science in Commerce
Major in Business Management - Graduate
University of Saint La Salle, Bacolod City, Philippines
Member: Decision Maker Inc.
Service Award (Decision Maker)
SPECIAL SKILLS: Computer Literate, Organizing, Planning, Salesmanship,
Customer Service and Public Relations.
Crisanto Delator Jr. (Signed)