Craig Collier
Tel: 07962 272080
craigacollier@talktalk.net
Executive Summary
 A highlystrategicandanalytical Programme Managerwithparticularstrengthsinplanninganddelivering multi-
millionpoundprogrammesforhighprofilecorporate clients,implementing organisational change and effective
processes improvements to the operating model and manage a smooth transition through all change
 Exceptional Stakeholder Management skills in presenting and reporting to CEOs and MDs, influencing and
persuading Regional, IT and Change Directors, sourcing and negotiating with External Consultants, partnering
with Payment Providers and collaborating with Clients
 Strong Leadership and Management skills in recruiting, coaching and motivating highly successful programme
teams, delegating responsibility and trusting their judgement whilst providing guidance
 OutstandingProgramme andChange Management skills in analysing and evaluating information, interviewing
key stakeholders, identifying control mechanisms and presenting recommendations
 ExcellentProblemSolving skills in applying root cause analysis, exploring suitable options, implementing ne w
systems and processes, minimising risk and initiating creative and innovative solutions
Key Achievements
 Drove the £15m Programme at Co-opBankto assessthe mortgage arrears processbysettingupthe re-dressand
re-mediationfunction,establishing operational controls and providing strong leadership – successful set up of
function under challenging timeframes and operational difficulties
 Ledthe SalesandService EffectivenessWorkStreamaspart of the £20m TelephonyTransformation Programme
by workingwithanalyststoproduce the targetoperatingmodel andre-designingprocesses –drove realignment
of programme to be customer and agent focused
 Delivered the £2.5m Sage 50 Accounts Product Launch by defining the different elements, liaising with
appropriate stakeholders, assembling the team, setting up the required controls and tracking them through to
launch – most successful launch in Sage UK History
 Delivered the £18m ALIS Programme for a large scale change by revising the Business Operating Model, re-
designing processes, training and communications and managing 3rd
party business application integration –
required programme redesign and strong 3rd
party management
Career History
Programme Management Consultant Project One Consulting Ltd 2014-2016
Management Consultancy specialising in Organisational Change and Programme Delivery, t/o £25m
 Appointedto assistinthe establishmentof a new office in Scotland, to work directly with new and established
clients building strong relationships and growing the business.
 Led the PMO Team for the £200m Programme at HSBC to separate the retail from the investment bank by
revising controls and practices, allocating roles and producing status reports for the Programme Director
 Managed the PMO Team on the £70m FIS Programme to provide banking for Sainsbury’s by supporting the
Programme Director, implementing planning controls, defining the structure and managing 12 staff
 Workedon the £1m Internal Re-BrandingProgramme byrepresentingthe Scottish region,sittingonthe Steering
Committee, providing input into values and ways of working and attending monthly meetings
Director CAC Projects Ltd 2008-2014
Management Consultancy specialising in Programme and Change Management
Royal Bank of Scotland
 Appointed to work on the £1.6bn Rainbow Programme to divest NatWest and RBS customers to Santander,
leading work streams within Business Services including Carve Out and Customer Journey
 Manage the Carve Out Project directly with Santander for the Call and Contact Centres by managing SME and
Operational Managerstoproduce the Target OperatingModel andproducingthe planfor the transitional states
 Acted as a Change Manager for the £49bn ABN Amro Integration Programme by implementing the
organisational operating model in the EMEA region by engaging with each Regional and Country Manager
 Migrated 1000 Applications within Louts Domino from an existing ABN platform to a new RBS environment by
leading a global team to identify business critical issues and communicating changes to full user base

LloydsBankingGroup
 Deliveredthe £400k Paymentscomponentof the Release F Mortgage Migration Project by liaising with Finance
and External PaymentProviderstoconfirmthe model,understanding the impact of migration and ensuring the
changes were implemented
 Managed the Payments Project team to mitigate the impact of move 17m accounts from an old to a new
platform by analysing existing payment routes and defining the transitional operational model
 Acted as the Command and Control Lead for the HBOS and LBG Branch Integration Programme by developing
the initial schedule of events and planning for the cut-over period by liaising with SMEs
 Managed the £300k Management Licence Training Programme Rollout by leading a cross functional team to
design, produce and implement a CBT Learning Tool, including video production
Sage UK Ltd
 Appointed to Programme Manage all elements of the new Sage 50 Product Launch, to ensure all sub-projects
were aligned to deliver against the plan and to oversee a team of 10 Project Managers
Student Loans Company
 Appointedasthe ProjectManagerto act on the resultsof a visitfromthe National AuditOffice byanalysingeach
of the queries, assigning to a business area and preparing the information for submission
Pearl Group
 Managed the £500k CustomerDataEnhancementProject by energising the Project Team, analysing the impact
of previous work, recommending future action and gaining approval from the Board of Directors
InSite
 Acted as the Operations and Strategy Consultant to a Digital Applications Start-up by developing the business
model, defining the required operations, and producing a business case for potential investors
BusinessProgramme Manager PaymentshieldLtd 2007-2008
UK Leaders in Mortgage Payment Protection Insurance, t/o £109m
 Appointed to assist in the set-up of a Programme Management function, manage various projects to include
product launches and customer service improvements and manage 1 Business Analyst
AEGONUK 1999-2007
Multinational Life Insurance, Pensions and Asset Management Company, t/o €2.5bn
BusinessChange Project Manager 2003-2007
 Promoted to manage a variety of different projects to include product launches, system implementations,
business improvement and organisational change, and to oversee a team of 6 Business Analysts
 Managed the £8m FIS Contract to deliver “Project Alis” to implement a platform to oversee the employee
benefits products by setting up the required teams, planning the activity and understanding expectations
 Recoveredthe £2m Final SalaryProgramme byaligningthe programme against strategic goals and engaging the
business area and programme team to implement a business solution and drive subsequent benefits
Group Development Project Manager 1999-2003
 Appointedtoassist in the delivery of Business Development Programmes to include mergers and acquisitions
and greenfield business set-up, and work with Directors to grow the business
 Led the £5m Project to set-up a new company to provide investment products direct to consumers by liaising
with multiple fund providers, securing premises and recruiting staff in line with the operating model
 Contributed to the PMO following the £700m acquisition of Guardian Royal Exchange by ensuring that all
programme dependencies were identified and managed and that different cultures were integrated
Qualifications and Training
 B Eng (Hons) Civil andTransportationEngineering
 PRINCE2Practitioner
 Six SigmaGreenBelt
 CertifiedinLeanandDFSS