The increase in virtualization and cloud computing has significantly changed the scope and complexity of capacity management. Forecasting hardware needs is no longer enough. You must understand and optimize your business services, applications, and infrastructure through these new platforms. Join Correlsense and Metron-Athene for this engaging webinar which will explore the latest "need to know" trends in capacity management, including: •How to more effectively manage your IT costs and SLA agreements •What you need to know about capacity management when operating in both physical and virtual environments •How performance monitoring in cloud-based environments relate to your capacity management goals •What is unique about capacity management and monitoring for virtualized applications •How to align traditional capacity management techniques with the ITIL methodology This presentation will also include a demo of the SharePath-Athene solution for meeting the challenges of these upcoming trends.

1. Five Important IT Capacity
Management Trends for 2012
Your hosts:
Rich Fronheiser Frank Days
Metron-Athene Correlsense
January 18, 2011

2. Agenda
1. Capacity management today
2. The five trends
3. SharePath/Athene solution
4. Demo
5. Q&A

3. Housekeeping
• Presentation will last 40 minutes
• Submit questions via the chat window
• Slides will be made available tomorrow

4. Background/Challenges
Planning ahead to meet biz requirements and SLAs while managing:
Business Constant Change, M&A
Service Complex, Multi-Tiered Architectures, SOA
Component Heterogeneous, Dynamic (Virtual, Cloud)

5. The Five Trends
• IT cost and SLA agreements
• Physical to virtual environments
• Cloud-based environments
• Virtualized applications
• ITIL methodology

6. Trend 1:
IT Cost and SLA Agreements
• IT professionals must now conduct cost value analysis
• Facilities and energy costs will consume more budget
• New app environments make SLA more challenging
• To manage SLA agreements:
– Be proactive
– Go beyond load testing
– Look at desktop response times
– Keep an eye on your worst transactions

7. Keep an on Your Top Ten Killers

8. Trend 2:
Physical to Virtual Environments
• Firms are continuing to migrant from P2V
• Virtual environments much more complex
• Cost of unexpected errors during migration can
be crippling

9. Tip: Understand your complete IT
infrastructure during migration
• Monitor critical application performance in
physical environment
• Understand the end-user experience
• Verify the performance in the new virtual
environment

10. Tip: Know the experience of your end
users
… no matter where they are

11. Trend 3: Cloud Based Environments
• Cloud computing will continue to grow in 2012
• Must assume multitenant model:
– capacity will no longer be dedicated to finite groups of
users or processes
• “Cloud-bursting” can provide an efficient option
by providing temporary capacity needs
• Capacity planners will need to update their skills
to deal with complex environment
• Capacity managing and monitoring tools are
improving to deal with this trend

12. Tips for Cloud Environments:
Watch Every Transaction
Monitor your entire IT
infrastructure end to end
SERVER
WEB APP SVR
PROXY
MQ/ESB
LDAP CORBA
DCOM
Web
Services
Datacenter

13. Trend 4: Virtualized Applications
• Increasing complexity of application environments
• Web servers, DB servers, app servers, identity
servers…
• UNIX, Linux, Windows, J2EE, and .NET …
• Systems, apps, storage, switches, accelerators, …
• LAN, WAN, VLAN, internal, external…
• Results vary by time, day, function, and location
• Organizations have multiple tools – few are integrated
or provide real end-user insight
• More complex integrations: users, customers,
partners, suppliers, international

14. But What Does it Really Take?
How do you really manage
these crazy, dynamic, and complex applications?
Be Paranoid Be Smart Be Lazy
You have to be three things at once…

15. Be Paranoid = Watch Every Transaction from Every User

16. Be smart = understand what is happening
across the space-time continuum

17. Look Across Space

18. Look Across Time

19. Be Lazy = set SLAs. Get an SMS when there is
a problem. No matter how complex.

20. Trend 5: ITIL Methodology
• New capacity planning processes concerns all technologies
across the data center, ITIL management prevalent
• Capacity planning now aligned with:
– Business capacity management
– Server capacity management
– Technology capacity management found in ITIL
• New delivery platforms will continue to impact:
– SaaS
– IaaS
– PaaS

21. How to Implement ITIL
Methodology: Real Time Detection!
• Transaction Metering
• Mapping and Modeling
External
Cloud
Partner
Web App
Services Partner
App App
Servers
Virtual
Web
Servers
Wire Xfer Wire Xfer Firewall Msg.
Broker
<$100K >$100K
Load
Balancer DB
App
Proxy Servers
Virtual
Web Mainframe
Network Directory
Firewall Servers Server

22. SharePath/Athene Demo
• SharePath from Correlsense
• Athene from Metron
• How does SharePath integrate with Athene?
• How can it be used in the real-world?
• What value does it add?

23. Scenario
• Two applications
– Online Trading
– eBanking
• Hosted on multiple servers (UNIX & Linux)

24. Data Integration
Online Trading Response Time - 21/07/2010
SLA Warn ing SLA Breach Average Response seconds
4.0
3.5
3.0
2.5
2.0
1.5
1.0
0.5
0.0
21/07/2 010

25. Data Integration
Online Trading Total Transactions by Type - 21/07/2010
Customer Attri butes Equi ty Orders Order Routi ng OT Risk Anal ysis
35000
30000
25000
20000
15000
10000
5000
0
21/07/2 010

26. Data Integration
Online Trading Response Time Correlation
CPU Uti li zati on Tota l Reported %, mercury Average Response seconds, resp ti me,Onl in eTra ding
100 4.0
90
3.5
80
3.0
70
2.5
60
50 2.0
40
1.5
30
1.0
20
0.5
10
0 0.0
21/07/2 010

27. Models
“A model is a simplification of
reality, built for a specific purpose”

28. Modeling Overview - Trending

29. Modeling Overview - Analytical
Response times are non-linear Non-linear
R Traffic related queuing change in
Response
Lists, cache, freeslots Time R
Constraints of OS and network
Constraints of RDBMS etc
Feedback loops
Non-intuitive.
Utilization U

30. Modeling Challenges
• Which servers are hosting which applications?
– Understanding the relationships
– Understanding the volumes
– Understanding the resource consumption
• Accurately assigning resource usage
– SharePath accurately captures the workload
split

31. Modeling - Baseline

32. Modeling – Scenario One

33. Modeling – Scenario Two

34. Summary
• To manage the 5 trends you must:
-Understand your entire IT infrastructure
-Monitor every hop of every transaction
-Gain valuable metrics into your end user’s experience
• By using SharePath to fully track transactions and
Athene to optimize capacity management
• Enabling Athene to use this valuable data drives
better capacity management decisions and
predictions

35. Questions
More information:
info@correlsense.com
www.metron-athene.com
www.correlsense.com/demo Get your free copy
www.real-user-monitoring.com SharePath RUM today!