SlideShare ist ein Scribd-Unternehmen logo
1 von 22
Downloaden Sie, um offline zu lesen
1
 Introduction
 2015 Mobile Trends & Innovations
 2016 and Beyond
 About Us
Table of Contents
• Wearable Technology
• 3D Force Touch
• Widgets & Previews
• Transactions
• Mobile Account Openings
• Security
• Mobile Innovators
• Wearables
• Virtual & Augmented
Reality
• Bitcoin Wallet Security
• Key Takeaways• Corporate Insight
• Mobile Monitor
2
Introduction
2015 saw financial institutions continue their shift toward a mobile-centric approach, as this channel
quickly becomes the primary means of interaction between consumers and firms. According to a March
2015 report from the Federal Reserve, 35% of mobile phone users with a bank account used mobile
banking in 2014, up 150% from 2010. Additionally, 52% of all smartphone owners have used mobile
banking in the last 12 months.1 Building a strong mobile offering can help reinforce a positive relationship
with clients, especially younger, more tech-focused Millennials. As a result, mobile finance apps continue to
evolve to provide consumers with the information they want, when they want it.
4
Consumer and Mobile Financial Services 2015. Federal Reserve Board. March 2015.
Financial services firms continued to improve and refine their smartphone capabilities,
and have begun to capitalize on new and trendy devices such as wearables. Traditional,
established players are also taking inspiration from fintech firms and bitcoin wallet
providers to provide a better experience to their clients.
In December 2014, we published our year-end review of noteworthy mobile finance trends
that had occurred that year. Now, at the start of 2016, we take at look at how those trends
have advanced and highlight some new developments that have emerged. We
supplement this report with our recent research on mobile account opening, Apple Watch
apps, money movement and fintech mobile innovators.
Keeping up with Mobile Finance
2015 Mobile Trends &
Innovations
• Wearable Technology
• 3D Force Touch
• Widgets & Previews
• Transactions
• Mobile Account Openings
• Security
• Mobile Innovators
• The Apple Watch was released on April 24,
2015 and had an immediate impact on the
financial services industry
• While other wearable devices had been on the
market for several years (e.g., Pebble), few
financial services firms had invested any effort
in developing apps on these platforms
• In less than a year since its release, many
financial services firms have already updated
their iPhone apps to support the Apple Watch,
including Bank of America, Capital One, Charles
Schwab, Citi, Discover, E*TRADE, Fidelity, TD
Ameritrade, USAA and Wells Fargo
The release of the Apple Watch reenergized the wearables market
58%
17%
9%
8%
2015 Smart Wristwear Market Share
Apple Watch Android Wear Pebble RTOS
6
Wearable Technology
Source: IDC
• While the Apple Watch may one day offer robust functionality,
financial services firms are limited in what they currently
provide clients
 Banks and credit card providers tend to only offer account
balance details
 Most brokerage firms only provide basic information about
markets and watch lists
• Charles Schwab and TD Ameritrade stand out for allowing
clients to initiate trades via the Apple Watch, though the
transactions must be completed on the synched iPhone
• Fidelity offers detailed market information and charts that
effectively utilize the Apple Watch’s limited screen space
Apple Watch capabilities from traditional firms remain limited in scope
Charles Schwab Initiate Trade
7
Fidelity Markets Fidelity Details
Wearable Technology
• Robinhood allows clients to complete a trade directly through its Apple Watch app
Fintech investing, budgeting and P2P firms provide more robust transaction capabilities
8
Robinhood Trade Process
Square Cash Payment
• Additional transaction capabilities at other firms include deposits and contributions toward goals (Acorns
and Betterment) and P2P payments (Square Cash)
Acorn Deposits Betterment Deposits
Wearable Technology
• 3D Touch provides different interactions depending on how
hard the user presses on the screen, including what Apple
calls “Peek and Pop” and “Quick Actions”
• Users can tap firmer than usual on a screen component to get
a peek at what it consists of, and then tap more firmly to
“pop” the window into full view
 On the USAA credit card Transactions screen, clients can use 3D
Touch on a transaction to view additional details without
navigating to a separate details screen
• Quick Actions menu options appear when users press firmly
on app icons from the phone’s Home screen
 USAA and Vanguard clients can use 3D Touch on an app icon to
gain quick access the most commonly used sections of the apps
Vanguard Quick Actions
USAA Quick
Actions
USAA Peek and
Pop
9
3D Force Touch
Apple introduced 3D Touch capabilities to its iPhone 6s, providing users with a new
way to interact with apps
Widgets
 Firms including Discover, E*TRADE, Fidelity, Fifth Third and
Merrill Lynch/Edge all offer iOS and Android widgets
Widgets and previews offer quick access to account information without logging in
10Discover Card Widget -
iPhone
E*TRADE & Charles Schwab
Widgets - Android
• Access to account balances is a vital aspect of any firm’s mobile app
• With that in mind, firms have developed two ways to provide clients with quick access to their balances:
In-App Account Previews
 Firms including Discover, Fidelity, Fifth Third, PNC and Wells
Fargo offer account previews without having to log in
Citibank Mobile Snapshot - Android
Widgets & Previews
• Ally Bank and U.S. Bank introduced rush delivery
on bill payments
• Retirement firms introduced new IRA contribution
capabilities
 USAA now allows customers to make contributions to
their IRA
 Voya Financial’s MyOrangeMoney retirement projection
tool allows participants to update their contribution rate
• TD Ameritrade clients can create new custom
option strategies from the firm’s thinkorswim app
by choosing up to four option legs
11
thinkorswim Custom OptionU.S. Bank Express Bill Pay
Transactions
Several firms improved or enhanced their existing transaction capabilities
• Bank of America, Fidelity, KeyBank, USAA, and
Vanguard allow clients to open a new account directly
from their mobile apps
 Expedited applications with pre-filled information for
existing clients help to streamline the process
• USAA and Wells Fargo (mobile site) offer an innovative
feature that auto-populates key fields in the
application with information drawn from a photo of
one’s drivers license
12
Bank of America Expedited
Application
USAA Photo Capabilities
• Of the 27 firms tracked by Mobile Monitor, 19% now offer the ability to start a new relationship via their
mobile app, while 52% provide access to a mobile-optimized account application when visiting the firm’s
site from a mobile device
Mobile Account Opening
Leading firms have finally begun to offer a mobile account opening experience
• Discover, USAA and Capital One Wallet’s apps
include the ability to temporarily lock or freeze
a credit card if it is misplaced or stolen
• Biometric security is increasingly prevalent
with Touch ID as the most common
implementation
 44% of the firms covered in Mobile Monitor now
provide Touch ID login
• Bank of America and Chase provide an
alternative second-factor authentication option
to log in with the use of a token
13
Discover Freeze Account
Chase – Use Token
Security
Mobile security continues to be a focus for enhancements
• Innovators such as Square Cash and Venmo borrow mobile-first social design characteristics to simplify the
registration and use of the app
 Venmo customers can link a Facebook account and send money to people on their friends list
 Square Cash’s payment activity mimics that of a messaging interface, drawing inspiration from outside of financial
services
• Acorns, Coinbase and Robinhood use account integration to quickly link multiple external accounts
 Customers can simply choose their bank from a set of logos and enter their online banking username and password to
establish a connection
14Venmo Enrollment Coinbase Account IntegrationSquare Cash Payment Activity
Mobile Innovators
Fintech startups are offering a more streamlined registration/aggregation experience
Mobile Finance: 2016 and
Beyond
• Wearable Technology
• Virtual & Augmented Reality
• Bitcoin Wallet Security
• Key Takeaways
• We expect to see more financial services firms introduce new transaction capabilities to their wearable
apps as developers learn the strengths and weaknesses of the platform
 Banks will support transfers, P2P payments and bill pay with a tap from the app
 Brokerages will allow clients to initiate and even complete trades on the Apple Watch
CIBC - Transfers
16Robinhood - Trade
Wearable Technology
Wearable devices will begin to provide a wider range of transaction capabilities
• With the release of Oculus Rift and Samsung Gear VR last year, firms are beginning to experiment with
virtual reality capabilities to create visual and fun experiences for clients
 Fidelity created the StockCity app for Oculus in 2014. It visualizes portfolio data as a city where different building
heights correlate to stocks at different prices.
• On a more practical level, USAA offers a “Specs” feature for homebuyers that uses augmented reality to
view property information
• Magic Leap, the augmented reality startup, secured $793.5 million in funding from several prominent
investors including Fidelity and J.P. Morgan. The technology could allow firms to superimpose 3D imagery
over real world experiences.
17
USAA’s Specs Feature
Fidelity StockCity Oculus App
Virtual & Augmented Reality
Magic Leap Demo Video
Firms will explore new uses for augmented & virtual reality apps
• While many financial institutions use two-factor authentication at
login, this technology can be leveraged on a per-transaction basis as
an optional layer of additional security
 GreenAddress requires two-factor authentication on a per-transaction
basis; Amory requires users to enter their passphrase in order to
conduct an outgoing transaction
• Firms may adopt mnemonic passphrases to replace credentials or
as a password recovery tool
 Bitcoin wallets typically use a set of between 6-15 random words (e.g.,
“angry owls cereal carwash bubble curtain”)
 Breadwallet goes as far as requiring customers to create a new phrase if
they attempt to take a screenshot of the phrase with their mobile device
• Blockchain offers a password strength tool in the app to ensure
users are creating strong credentials
18
Breadwallet Passphrase & Warning
GreenAddress Two-Factor Security & Blockchain Password Strength Tool
Bitcoin Wallet Security
Firms may begin to adopt the tighter security standards used by Bitcoin wallets
• Financial services firms need to recognize that a growing number of clients want a “mobile-only,” or at least
“mobile-first,” relationship with them. Today, this kind of relationship is nearly impossible, at least with the major banks,
brokerages and card issuers, since so many account capabilities and features are only accessible from these firms' websites.
When mobile apps were first introduced, they were viewed as complementary access points to the website for users on the
go. Now a growing consumer segment would prefer to use the mobile channel as the main way of interacting with their
financial services providers. Firms should provide such a "mobile-only" or "mobile-first“ experience, or they may lose clients to
more cutting-edge startups and fintech firms that do provide a truly mobile-focused experience.
• As mobile devices evolve, the possibility to provide a broader range of enhanced capabilities grows. Many of the
most common functions available on today’s mobile platforms were not feasible or compatible with the software or hardware
found on the first generation of mobile devices. As new and improved smartphones are introduced to the market, financial
services firms have the opportunity to provide innovative products, services and experiences.
• Customer experience is being benchmarked across verticals. While innovators such as Betterment, Wealthfront and
Venmo have disrupted the competitive landscape within financial services, customer expectations are being shaped by other
cutting-edge websites they use in their daily lives. The superb experience provided by companies like Apple, Amazon,
Facebook and Google has set a new bar that financial services firms must clear if they hope to delight their customers. With
that in mind, it’s critical that financial institutions look beyond their own industry to benchmark the experience they provide
against the offerings of these best-in-class organizations.
19
Key Takeaways for Financial Services Firms
About Us • Corporate Insight
• Mobile Monitor
• Corporate Insight is a New York-based research and consulting firm that helps financial institutions
improve their customer experience and establish a compelling competitive advantage
• Our Monitor research offers ongoing competitive intelligence by industry vertical, reporting on the
customer experience from a unique firsthand perspective
• Our Consulting Services team provides a range of strategic and tactical research services, with a focus
on emerging technology and disruptive forces. Our services include:
 Custom research, including mobile-focused engagements
 Survey research, including investor, retirement plan participant and bank customer surveys
 Industry-wide studies on key topics (e.g., Millennials, fintech startups, etc.)
 User research (e.g., user testing, heuristic reviews, etc.)
 Website and Mobile Audits
• For more information about Corporate Insight, please contact Grace Lei at (646) 929-5148 or
glei@corporateinsight.com.
21
About Corporate Insight
• Mobile Monitor is Corporate Insight’s
subscription research service that tracks
mobile development across the bank,
brokerage, credit card and asset management
industry segments.
• We provide our subscribers with:
 Bi-weekly Updates reporting on mobile platform
developments at over 100 firms
 In-depth Quarterly Reports on such topics as:
 Mobile Leaders
 Mobile Account Opening
 Apple Watch Apps
 Money Movement
 Quarterly capabilities matrix and films
 Analyst support
22
Mobile Monitor’s Cross-Industry Coverage Set
About Mobile Monitor

Weitere ähnliche Inhalte

Was ist angesagt?

Top 10 Payment Trends to Watch in 2013 (Whitepaper)
Top 10 Payment Trends to Watch in 2013 (Whitepaper)Top 10 Payment Trends to Watch in 2013 (Whitepaper)
Top 10 Payment Trends to Watch in 2013 (Whitepaper)NAFCU Services Corporation
 
Annuity and Life Insurance Product Update - Q2 2016
Annuity and Life Insurance Product Update - Q2 2016Annuity and Life Insurance Product Update - Q2 2016
Annuity and Life Insurance Product Update - Q2 2016Corporate Insight
 
A New Age of Digital Banking
A New Age of Digital BankingA New Age of Digital Banking
A New Age of Digital BankingKatieElliottMEd
 
The Rise and Rise of digital Lending
The Rise and Rise of digital LendingThe Rise and Rise of digital Lending
The Rise and Rise of digital LendingLucy Mukami
 
The Future of Bank Branches Coordinating Physical with Digital
The Future of Bank Branches Coordinating Physical with DigitalThe Future of Bank Branches Coordinating Physical with Digital
The Future of Bank Branches Coordinating Physical with DigitalCapgemini
 
The future of fin tech and financial services
The future of fin tech and financial servicesThe future of fin tech and financial services
The future of fin tech and financial servicesVarun Mittal
 
FinTech Industry Report 2016
FinTech Industry Report 2016FinTech Industry Report 2016
FinTech Industry Report 2016Bernard Moon
 
Banking on The Future of Mobile.
Banking on The Future of Mobile.Banking on The Future of Mobile.
Banking on The Future of Mobile.Conrad Lisco
 
Top fintech app development trends 2021
Top fintech app development trends 2021Top fintech app development trends 2021
Top fintech app development trends 2021Solution Analysts
 
Digital Banking and Lending Solutions for Communities
Digital Banking and Lending Solutions for CommunitiesDigital Banking and Lending Solutions for Communities
Digital Banking and Lending Solutions for CommunitiesChoiceBnq# Solutions
 
Non credit card installment awareness - survey preview slide share version
Non credit card installment awareness - survey preview slide share versionNon credit card installment awareness - survey preview slide share version
Non credit card installment awareness - survey preview slide share versionFerdinand Zebua
 
Mapa non-core banking apps report-brochure-nov12
Mapa non-core banking apps report-brochure-nov12Mapa non-core banking apps report-brochure-nov12
Mapa non-core banking apps report-brochure-nov12Mapa International Limited
 
The Digital Branch: Integrating technology and innovation to re-imagine the t...
The Digital Branch: Integrating technology and innovation to re-imagine the t...The Digital Branch: Integrating technology and innovation to re-imagine the t...
The Digital Branch: Integrating technology and innovation to re-imagine the t...Mapa International Limited
 
Future of South East Asia Digital Financial Service
Future of South East Asia Digital Financial ServiceFuture of South East Asia Digital Financial Service
Future of South East Asia Digital Financial ServiceTrnHoQuang1
 
Dynamics of payment industry in 2021 v3.1
Dynamics of payment industry in 2021 v3.1Dynamics of payment industry in 2021 v3.1
Dynamics of payment industry in 2021 v3.1Nikunj Gundaniya
 
Tablet Banking Series: Your key to a successful tablet banking proposition
Tablet Banking Series: Your key to a successful tablet banking propositionTablet Banking Series: Your key to a successful tablet banking proposition
Tablet Banking Series: Your key to a successful tablet banking propositionMapa International Limited
 
Digital Disruption Nordic Retail Banking_10june_digital
Digital Disruption Nordic Retail Banking_10june_digitalDigital Disruption Nordic Retail Banking_10june_digital
Digital Disruption Nordic Retail Banking_10june_digitalIlkka Ruotsila
 
India InsurTech Report 2020 Executive Summary
India InsurTech Report 2020 Executive SummaryIndia InsurTech Report 2020 Executive Summary
India InsurTech Report 2020 Executive SummaryMEDICI Inner Circle
 

Was ist angesagt? (20)

Top 10 Payment Trends to Watch in 2013 (Whitepaper)
Top 10 Payment Trends to Watch in 2013 (Whitepaper)Top 10 Payment Trends to Watch in 2013 (Whitepaper)
Top 10 Payment Trends to Watch in 2013 (Whitepaper)
 
Annuity and Life Insurance Product Update - Q2 2016
Annuity and Life Insurance Product Update - Q2 2016Annuity and Life Insurance Product Update - Q2 2016
Annuity and Life Insurance Product Update - Q2 2016
 
A New Age of Digital Banking
A New Age of Digital BankingA New Age of Digital Banking
A New Age of Digital Banking
 
The Rise and Rise of digital Lending
The Rise and Rise of digital LendingThe Rise and Rise of digital Lending
The Rise and Rise of digital Lending
 
The Future of Bank Branches Coordinating Physical with Digital
The Future of Bank Branches Coordinating Physical with DigitalThe Future of Bank Branches Coordinating Physical with Digital
The Future of Bank Branches Coordinating Physical with Digital
 
The future of fin tech and financial services
The future of fin tech and financial servicesThe future of fin tech and financial services
The future of fin tech and financial services
 
FinTech Industry Report 2016
FinTech Industry Report 2016FinTech Industry Report 2016
FinTech Industry Report 2016
 
Banking on The Future of Mobile.
Banking on The Future of Mobile.Banking on The Future of Mobile.
Banking on The Future of Mobile.
 
Top fintech app development trends 2021
Top fintech app development trends 2021Top fintech app development trends 2021
Top fintech app development trends 2021
 
Digital Banking and Lending Solutions for Communities
Digital Banking and Lending Solutions for CommunitiesDigital Banking and Lending Solutions for Communities
Digital Banking and Lending Solutions for Communities
 
Non credit card installment awareness - survey preview slide share version
Non credit card installment awareness - survey preview slide share versionNon credit card installment awareness - survey preview slide share version
Non credit card installment awareness - survey preview slide share version
 
Mapa non-core banking apps report-brochure-nov12
Mapa non-core banking apps report-brochure-nov12Mapa non-core banking apps report-brochure-nov12
Mapa non-core banking apps report-brochure-nov12
 
The Digital Branch: Integrating technology and innovation to re-imagine the t...
The Digital Branch: Integrating technology and innovation to re-imagine the t...The Digital Branch: Integrating technology and innovation to re-imagine the t...
The Digital Branch: Integrating technology and innovation to re-imagine the t...
 
Future of South East Asia Digital Financial Service
Future of South East Asia Digital Financial ServiceFuture of South East Asia Digital Financial Service
Future of South East Asia Digital Financial Service
 
Dynamics of payment industry in 2021 v3.1
Dynamics of payment industry in 2021 v3.1Dynamics of payment industry in 2021 v3.1
Dynamics of payment industry in 2021 v3.1
 
Tablet Banking Series: Your key to a successful tablet banking proposition
Tablet Banking Series: Your key to a successful tablet banking propositionTablet Banking Series: Your key to a successful tablet banking proposition
Tablet Banking Series: Your key to a successful tablet banking proposition
 
Mapa insightseries mobilesales-brochure-aug15
Mapa insightseries mobilesales-brochure-aug15Mapa insightseries mobilesales-brochure-aug15
Mapa insightseries mobilesales-brochure-aug15
 
Digital Disruption Nordic Retail Banking_10june_digital
Digital Disruption Nordic Retail Banking_10june_digitalDigital Disruption Nordic Retail Banking_10june_digital
Digital Disruption Nordic Retail Banking_10june_digital
 
Mapa insightseries buildingpfm-brochure-jul15
Mapa insightseries buildingpfm-brochure-jul15Mapa insightseries buildingpfm-brochure-jul15
Mapa insightseries buildingpfm-brochure-jul15
 
India InsurTech Report 2020 Executive Summary
India InsurTech Report 2020 Executive SummaryIndia InsurTech Report 2020 Executive Summary
India InsurTech Report 2020 Executive Summary
 

Andere mochten auch

ICBM's National Conference on Management - 2016
ICBM's National Conference on Management - 2016ICBM's National Conference on Management - 2016
ICBM's National Conference on Management - 2016icbmrpc
 
(mobileYouth) Asia: 20 Emerging Trends on Mobile and Influence from Asia for ...
(mobileYouth) Asia: 20 Emerging Trends on Mobile and Influence from Asia for ...(mobileYouth) Asia: 20 Emerging Trends on Mobile and Influence from Asia for ...
(mobileYouth) Asia: 20 Emerging Trends on Mobile and Influence from Asia for ...Graham Brown
 
Social, Mobile, Local: The Future Frontier of Financial Services.
Social, Mobile, Local: The Future Frontier of Financial Services.Social, Mobile, Local: The Future Frontier of Financial Services.
Social, Mobile, Local: The Future Frontier of Financial Services.Matthew Dooley
 
Mobile Banking Trends
Mobile Banking TrendsMobile Banking Trends
Mobile Banking TrendsZSL Mobile
 
Asian Digital Youth 2010
Asian Digital Youth 2010Asian Digital Youth 2010
Asian Digital Youth 2010Ian Stewart
 
2016 Mobile Engagement Trends
2016 Mobile Engagement Trends2016 Mobile Engagement Trends
2016 Mobile Engagement TrendsSyniverse
 
The Disrupted Future of Banking - How Tech Will Disrupt, Destroy, or Reinvent...
The Disrupted Future of Banking - How Tech Will Disrupt, Destroy, or Reinvent...The Disrupted Future of Banking - How Tech Will Disrupt, Destroy, or Reinvent...
The Disrupted Future of Banking - How Tech Will Disrupt, Destroy, or Reinvent...ramezn
 
Top 10 Trends for Winners in Mobile 2016
Top 10 Trends for Winners in Mobile 2016Top 10 Trends for Winners in Mobile 2016
Top 10 Trends for Winners in Mobile 2016DMI
 
Financial Services Digital Disruption – Trends & Innovations
Financial Services Digital Disruption – Trends & InnovationsFinancial Services Digital Disruption – Trends & Innovations
Financial Services Digital Disruption – Trends & InnovationsCarmelon Digital Marketing
 
Micro Service Architecture
Micro Service ArchitectureMicro Service Architecture
Micro Service ArchitectureEduards Sizovs
 
Bank of America Case Study - Enterprise Architecture in Mobile Banking
Bank of America Case Study - Enterprise Architecture in Mobile BankingBank of America Case Study - Enterprise Architecture in Mobile Banking
Bank of America Case Study - Enterprise Architecture in Mobile BankingMichael Greene
 
MicroService Architecture
MicroService ArchitectureMicroService Architecture
MicroService ArchitectureFred George
 
Sharing is the New Buying: How to Win in the Collaborative Economy [INFOGRAPH...
Sharing is the New Buying: How to Win in the Collaborative Economy [INFOGRAPH...Sharing is the New Buying: How to Win in the Collaborative Economy [INFOGRAPH...
Sharing is the New Buying: How to Win in the Collaborative Economy [INFOGRAPH...Vision Critical
 
Developing applications with a microservice architecture (SVforum, microservi...
Developing applications with a microservice architecture (SVforum, microservi...Developing applications with a microservice architecture (SVforum, microservi...
Developing applications with a microservice architecture (SVforum, microservi...Chris Richardson
 
Challenges for the Future of Retail Banking
Challenges for the Future of Retail BankingChallenges for the Future of Retail Banking
Challenges for the Future of Retail BankingDesignit
 
Festival de navidad 2012
Festival de navidad 2012Festival de navidad 2012
Festival de navidad 2012begotor
 

Andere mochten auch (20)

Mobile Trends 2016
Mobile Trends 2016Mobile Trends 2016
Mobile Trends 2016
 
ICBM's National Conference on Management - 2016
ICBM's National Conference on Management - 2016ICBM's National Conference on Management - 2016
ICBM's National Conference on Management - 2016
 
(mobileYouth) Asia: 20 Emerging Trends on Mobile and Influence from Asia for ...
(mobileYouth) Asia: 20 Emerging Trends on Mobile and Influence from Asia for ...(mobileYouth) Asia: 20 Emerging Trends on Mobile and Influence from Asia for ...
(mobileYouth) Asia: 20 Emerging Trends on Mobile and Influence from Asia for ...
 
Trends in Banking(part i)
Trends in Banking(part i)Trends in Banking(part i)
Trends in Banking(part i)
 
Social, Mobile, Local: The Future Frontier of Financial Services.
Social, Mobile, Local: The Future Frontier of Financial Services.Social, Mobile, Local: The Future Frontier of Financial Services.
Social, Mobile, Local: The Future Frontier of Financial Services.
 
Mobile Banking Trends
Mobile Banking TrendsMobile Banking Trends
Mobile Banking Trends
 
2016 Mobile Trends
2016 Mobile Trends2016 Mobile Trends
2016 Mobile Trends
 
Asian Digital Youth 2010
Asian Digital Youth 2010Asian Digital Youth 2010
Asian Digital Youth 2010
 
2016 Mobile Engagement Trends
2016 Mobile Engagement Trends2016 Mobile Engagement Trends
2016 Mobile Engagement Trends
 
The Disrupted Future of Banking - How Tech Will Disrupt, Destroy, or Reinvent...
The Disrupted Future of Banking - How Tech Will Disrupt, Destroy, or Reinvent...The Disrupted Future of Banking - How Tech Will Disrupt, Destroy, or Reinvent...
The Disrupted Future of Banking - How Tech Will Disrupt, Destroy, or Reinvent...
 
Top 10 Trends for Winners in Mobile 2016
Top 10 Trends for Winners in Mobile 2016Top 10 Trends for Winners in Mobile 2016
Top 10 Trends for Winners in Mobile 2016
 
Financial Services Digital Disruption – Trends & Innovations
Financial Services Digital Disruption – Trends & InnovationsFinancial Services Digital Disruption – Trends & Innovations
Financial Services Digital Disruption – Trends & Innovations
 
Micro Service Architecture
Micro Service ArchitectureMicro Service Architecture
Micro Service Architecture
 
Bank of America Case Study - Enterprise Architecture in Mobile Banking
Bank of America Case Study - Enterprise Architecture in Mobile BankingBank of America Case Study - Enterprise Architecture in Mobile Banking
Bank of America Case Study - Enterprise Architecture in Mobile Banking
 
MicroService Architecture
MicroService ArchitectureMicroService Architecture
MicroService Architecture
 
Sharing is the New Buying: How to Win in the Collaborative Economy [INFOGRAPH...
Sharing is the New Buying: How to Win in the Collaborative Economy [INFOGRAPH...Sharing is the New Buying: How to Win in the Collaborative Economy [INFOGRAPH...
Sharing is the New Buying: How to Win in the Collaborative Economy [INFOGRAPH...
 
Developing applications with a microservice architecture (SVforum, microservi...
Developing applications with a microservice architecture (SVforum, microservi...Developing applications with a microservice architecture (SVforum, microservi...
Developing applications with a microservice architecture (SVforum, microservi...
 
Challenges for the Future of Retail Banking
Challenges for the Future of Retail BankingChallenges for the Future of Retail Banking
Challenges for the Future of Retail Banking
 
Festival de navidad 2012
Festival de navidad 2012Festival de navidad 2012
Festival de navidad 2012
 
Waves
WavesWaves
Waves
 

Ähnlich wie Mobile Finance: 2016 Trends and Innovations

December 2014 Mobile Finance Trends and Innovations
December 2014 Mobile Finance Trends and InnovationsDecember 2014 Mobile Finance Trends and Innovations
December 2014 Mobile Finance Trends and InnovationsCorporate Insight
 
Mobile Finance: 2017 Trends and Innovations
Mobile Finance: 2017 Trends and InnovationsMobile Finance: 2017 Trends and Innovations
Mobile Finance: 2017 Trends and InnovationsCorporate Insight
 
2019 Mobile Finance Trends and Innovations
2019 Mobile Finance Trends and Innovations2019 Mobile Finance Trends and Innovations
2019 Mobile Finance Trends and InnovationsCorporate Insight
 
FT Partners Research - The Race to the Super App.pdf
FT Partners Research - The Race to the Super App.pdfFT Partners Research - The Race to the Super App.pdf
FT Partners Research - The Race to the Super App.pdfAbhishekGambhir7
 
Mobile Monitor First Look: BB&T, PNC Virtual Wallet, Popular Community Bank &...
Mobile Monitor First Look: BB&T, PNC Virtual Wallet, Popular Community Bank &...Mobile Monitor First Look: BB&T, PNC Virtual Wallet, Popular Community Bank &...
Mobile Monitor First Look: BB&T, PNC Virtual Wallet, Popular Community Bank &...Corporate Insight
 
Early Stage Fintech Investment Thesis (Sept 2016)
Early Stage Fintech Investment Thesis (Sept 2016)Early Stage Fintech Investment Thesis (Sept 2016)
Early Stage Fintech Investment Thesis (Sept 2016)Earnest Sweat
 
Finspiration for 2015 from Market Gravity
Finspiration for 2015 from Market GravityFinspiration for 2015 from Market Gravity
Finspiration for 2015 from Market GravityIain Montgomery
 
FABRIC - Open Banking Teaser
FABRIC - Open Banking TeaserFABRIC - Open Banking Teaser
FABRIC - Open Banking TeaserGavin Payne
 
A No-Confusion Guide to Build a Secure Mobile Wallet App in 2019
A No-Confusion Guide to Build a Secure Mobile Wallet App in 2019A No-Confusion Guide to Build a Secure Mobile Wallet App in 2019
A No-Confusion Guide to Build a Secure Mobile Wallet App in 2019Innofied Solution
 
Mapa research insightseries-mobilepayments-brochure-feb14
Mapa research insightseries-mobilepayments-brochure-feb14Mapa research insightseries-mobilepayments-brochure-feb14
Mapa research insightseries-mobilepayments-brochure-feb14Mapa International Limited
 
Financial Services: Digital Trends & Innovations
Financial Services: Digital Trends & InnovationsFinancial Services: Digital Trends & Innovations
Financial Services: Digital Trends & InnovationsCarmelon Digital Marketing
 
Mapa non-core banking apps report-brochure-nov12
Mapa non-core banking apps report-brochure-nov12Mapa non-core banking apps report-brochure-nov12
Mapa non-core banking apps report-brochure-nov12Mapa International Limited
 
Mapa mobile banking2013-followingorleading-brochure
Mapa mobile banking2013-followingorleading-brochureMapa mobile banking2013-followingorleading-brochure
Mapa mobile banking2013-followingorleading-brochureMapa International Limited
 
2014 Digital-Inspired Trends in the Financial Services Industry: Banks, Card ...
2014 Digital-Inspired Trends in the Financial Services Industry: Banks, Card ...2014 Digital-Inspired Trends in the Financial Services Industry: Banks, Card ...
2014 Digital-Inspired Trends in the Financial Services Industry: Banks, Card ...Carmelon Digital Marketing
 
Fintech App Ideas to Consider in 2021 for Startups
Fintech App Ideas to Consider in 2021 for StartupsFintech App Ideas to Consider in 2021 for Startups
Fintech App Ideas to Consider in 2021 for StartupsQSS Technosoft
 
Factors That Influence The Development Of Mobile Payments
Factors That Influence The Development Of Mobile PaymentsFactors That Influence The Development Of Mobile Payments
Factors That Influence The Development Of Mobile PaymentsAndrea Arias
 
Cb insights 2017 fintech-250
Cb insights 2017   fintech-250Cb insights 2017   fintech-250
Cb insights 2017 fintech-250Ian Beckett
 
Future of mobile payment and mobile commerce may 2013
Future of mobile payment and mobile commerce may 2013Future of mobile payment and mobile commerce may 2013
Future of mobile payment and mobile commerce may 2013Tarang Shah
 

Ähnlich wie Mobile Finance: 2016 Trends and Innovations (20)

December 2014 Mobile Finance Trends and Innovations
December 2014 Mobile Finance Trends and InnovationsDecember 2014 Mobile Finance Trends and Innovations
December 2014 Mobile Finance Trends and Innovations
 
Mobile Finance: 2017 Trends and Innovations
Mobile Finance: 2017 Trends and InnovationsMobile Finance: 2017 Trends and Innovations
Mobile Finance: 2017 Trends and Innovations
 
2019 Mobile Finance Trends and Innovations
2019 Mobile Finance Trends and Innovations2019 Mobile Finance Trends and Innovations
2019 Mobile Finance Trends and Innovations
 
FT Partners Research - The Race to the Super App.pdf
FT Partners Research - The Race to the Super App.pdfFT Partners Research - The Race to the Super App.pdf
FT Partners Research - The Race to the Super App.pdf
 
Mobile Monitor First Look: BB&T, PNC Virtual Wallet, Popular Community Bank &...
Mobile Monitor First Look: BB&T, PNC Virtual Wallet, Popular Community Bank &...Mobile Monitor First Look: BB&T, PNC Virtual Wallet, Popular Community Bank &...
Mobile Monitor First Look: BB&T, PNC Virtual Wallet, Popular Community Bank &...
 
Early Stage Fintech Investment Thesis (Sept 2016)
Early Stage Fintech Investment Thesis (Sept 2016)Early Stage Fintech Investment Thesis (Sept 2016)
Early Stage Fintech Investment Thesis (Sept 2016)
 
Finspiration for 2015 from Market Gravity
Finspiration for 2015 from Market GravityFinspiration for 2015 from Market Gravity
Finspiration for 2015 from Market Gravity
 
Mobile Payments: 5 key initiatives to watch
Mobile Payments: 5 key initiatives to watchMobile Payments: 5 key initiatives to watch
Mobile Payments: 5 key initiatives to watch
 
FABRIC - Open Banking Teaser
FABRIC - Open Banking TeaserFABRIC - Open Banking Teaser
FABRIC - Open Banking Teaser
 
A No-Confusion Guide to Build a Secure Mobile Wallet App in 2019
A No-Confusion Guide to Build a Secure Mobile Wallet App in 2019A No-Confusion Guide to Build a Secure Mobile Wallet App in 2019
A No-Confusion Guide to Build a Secure Mobile Wallet App in 2019
 
Mapa research insightseries-mobilepayments-brochure-feb14
Mapa research insightseries-mobilepayments-brochure-feb14Mapa research insightseries-mobilepayments-brochure-feb14
Mapa research insightseries-mobilepayments-brochure-feb14
 
Financial Services: Digital Trends & Innovations
Financial Services: Digital Trends & InnovationsFinancial Services: Digital Trends & Innovations
Financial Services: Digital Trends & Innovations
 
Mapa non-core banking apps report-brochure-nov12
Mapa non-core banking apps report-brochure-nov12Mapa non-core banking apps report-brochure-nov12
Mapa non-core banking apps report-brochure-nov12
 
Mapa mobile banking2013-followingorleading-brochure
Mapa mobile banking2013-followingorleading-brochureMapa mobile banking2013-followingorleading-brochure
Mapa mobile banking2013-followingorleading-brochure
 
2014 Digital-Inspired Trends in the Financial Services Industry: Banks, Card ...
2014 Digital-Inspired Trends in the Financial Services Industry: Banks, Card ...2014 Digital-Inspired Trends in the Financial Services Industry: Banks, Card ...
2014 Digital-Inspired Trends in the Financial Services Industry: Banks, Card ...
 
Fintech App Ideas to Consider in 2021 for Startups
Fintech App Ideas to Consider in 2021 for StartupsFintech App Ideas to Consider in 2021 for Startups
Fintech App Ideas to Consider in 2021 for Startups
 
Factors That Influence The Development Of Mobile Payments
Factors That Influence The Development Of Mobile PaymentsFactors That Influence The Development Of Mobile Payments
Factors That Influence The Development Of Mobile Payments
 
Mobile Payments: The Delay of Instant Gratification
Mobile Payments: The Delay of Instant GratificationMobile Payments: The Delay of Instant Gratification
Mobile Payments: The Delay of Instant Gratification
 
Cb insights 2017 fintech-250
Cb insights 2017   fintech-250Cb insights 2017   fintech-250
Cb insights 2017 fintech-250
 
Future of mobile payment and mobile commerce may 2013
Future of mobile payment and mobile commerce may 2013Future of mobile payment and mobile commerce may 2013
Future of mobile payment and mobile commerce may 2013
 

Mehr von Corporate Insight

Annuity Monitor Awards 2019 Gold Medal Winners
Annuity Monitor Awards 2019 Gold Medal WinnersAnnuity Monitor Awards 2019 Gold Medal Winners
Annuity Monitor Awards 2019 Gold Medal WinnersCorporate Insight
 
Announcing the Gold Medal Winners of the Advisor Monitor Awards
Announcing the Gold Medal Winners of the Advisor Monitor AwardsAnnouncing the Gold Medal Winners of the Advisor Monitor Awards
Announcing the Gold Medal Winners of the Advisor Monitor AwardsCorporate Insight
 
Asset Management Monitor - Investor Awards Preview
Asset Management Monitor - Investor Awards PreviewAsset Management Monitor - Investor Awards Preview
Asset Management Monitor - Investor Awards PreviewCorporate Insight
 
Digital Advice Monitor Awards Preview 2019
Digital Advice Monitor Awards Preview 2019Digital Advice Monitor Awards Preview 2019
Digital Advice Monitor Awards Preview 2019Corporate Insight
 
Property and Casualty Insurance Monitor Awards Preview
Property and Casualty Insurance Monitor Awards PreviewProperty and Casualty Insurance Monitor Awards Preview
Property and Casualty Insurance Monitor Awards PreviewCorporate Insight
 
Annuity and life insurance product update q2 2019
Annuity and life insurance product update q2 2019Annuity and life insurance product update q2 2019
Annuity and life insurance product update q2 2019Corporate Insight
 
Annuity and life insurance product update q1 2019
Annuity and life insurance product update   q1 2019Annuity and life insurance product update   q1 2019
Annuity and life insurance product update q1 2019Corporate Insight
 
Annuity and Life Insurance Product Update Q3 & Q4 2018
Annuity and Life Insurance Product Update Q3 & Q4 2018Annuity and Life Insurance Product Update Q3 & Q4 2018
Annuity and Life Insurance Product Update Q3 & Q4 2018Corporate Insight
 
Credit Card Product Update: 2018 Year in Review
Credit Card Product Update: 2018 Year in ReviewCredit Card Product Update: 2018 Year in Review
Credit Card Product Update: 2018 Year in ReviewCorporate Insight
 
Annuity and Life Insurance Product Update - Q2 2018
Annuity and Life Insurance Product Update -  Q2 2018Annuity and Life Insurance Product Update -  Q2 2018
Annuity and Life Insurance Product Update - Q2 2018Corporate Insight
 
2017 Monitor Awards Gold Winners: Advisor
2017 Monitor Awards Gold Winners: Advisor2017 Monitor Awards Gold Winners: Advisor
2017 Monitor Awards Gold Winners: AdvisorCorporate Insight
 
2017 Monitor Awards Gold Winners: P&C Insurance
2017 Monitor Awards Gold Winners: P&C Insurance2017 Monitor Awards Gold Winners: P&C Insurance
2017 Monitor Awards Gold Winners: P&C InsuranceCorporate Insight
 
2017 Monitor Awards Gold Winners: Health Insurance
2017 Monitor Awards Gold Winners: Health Insurance2017 Monitor Awards Gold Winners: Health Insurance
2017 Monitor Awards Gold Winners: Health InsuranceCorporate Insight
 
2017 Monitor Awards Gold Winners: Life Insurance
2017 Monitor Awards Gold Winners: Life Insurance2017 Monitor Awards Gold Winners: Life Insurance
2017 Monitor Awards Gold Winners: Life InsuranceCorporate Insight
 
Annuity and Life Insurance Product Update - Q4 2017
Annuity and Life Insurance Product Update - Q4 2017Annuity and Life Insurance Product Update - Q4 2017
Annuity and Life Insurance Product Update - Q4 2017Corporate Insight
 
2017 Monitor Awards Gold Winners: Annuities
2017 Monitor Awards Gold Winners: Annuities2017 Monitor Awards Gold Winners: Annuities
2017 Monitor Awards Gold Winners: AnnuitiesCorporate Insight
 
Credit Card Product Update - 2017 Year in Review
Credit Card Product Update - 2017 Year in ReviewCredit Card Product Update - 2017 Year in Review
Credit Card Product Update - 2017 Year in ReviewCorporate Insight
 
Annuity and Life Insurance Product Update - Q3 2017
Annuity and Life Insurance Product Update - Q3 2017Annuity and Life Insurance Product Update - Q3 2017
Annuity and Life Insurance Product Update - Q3 2017Corporate Insight
 
Credit Card Product Update: January-June 2017
Credit Card Product Update: January-June 2017Credit Card Product Update: January-June 2017
Credit Card Product Update: January-June 2017Corporate Insight
 
Annuity and Life Insurance Product Update - Q2 2017
Annuity and Life Insurance Product Update - Q2 2017Annuity and Life Insurance Product Update - Q2 2017
Annuity and Life Insurance Product Update - Q2 2017Corporate Insight
 

Mehr von Corporate Insight (20)

Annuity Monitor Awards 2019 Gold Medal Winners
Annuity Monitor Awards 2019 Gold Medal WinnersAnnuity Monitor Awards 2019 Gold Medal Winners
Annuity Monitor Awards 2019 Gold Medal Winners
 
Announcing the Gold Medal Winners of the Advisor Monitor Awards
Announcing the Gold Medal Winners of the Advisor Monitor AwardsAnnouncing the Gold Medal Winners of the Advisor Monitor Awards
Announcing the Gold Medal Winners of the Advisor Monitor Awards
 
Asset Management Monitor - Investor Awards Preview
Asset Management Monitor - Investor Awards PreviewAsset Management Monitor - Investor Awards Preview
Asset Management Monitor - Investor Awards Preview
 
Digital Advice Monitor Awards Preview 2019
Digital Advice Monitor Awards Preview 2019Digital Advice Monitor Awards Preview 2019
Digital Advice Monitor Awards Preview 2019
 
Property and Casualty Insurance Monitor Awards Preview
Property and Casualty Insurance Monitor Awards PreviewProperty and Casualty Insurance Monitor Awards Preview
Property and Casualty Insurance Monitor Awards Preview
 
Annuity and life insurance product update q2 2019
Annuity and life insurance product update q2 2019Annuity and life insurance product update q2 2019
Annuity and life insurance product update q2 2019
 
Annuity and life insurance product update q1 2019
Annuity and life insurance product update   q1 2019Annuity and life insurance product update   q1 2019
Annuity and life insurance product update q1 2019
 
Annuity and Life Insurance Product Update Q3 & Q4 2018
Annuity and Life Insurance Product Update Q3 & Q4 2018Annuity and Life Insurance Product Update Q3 & Q4 2018
Annuity and Life Insurance Product Update Q3 & Q4 2018
 
Credit Card Product Update: 2018 Year in Review
Credit Card Product Update: 2018 Year in ReviewCredit Card Product Update: 2018 Year in Review
Credit Card Product Update: 2018 Year in Review
 
Annuity and Life Insurance Product Update - Q2 2018
Annuity and Life Insurance Product Update -  Q2 2018Annuity and Life Insurance Product Update -  Q2 2018
Annuity and Life Insurance Product Update - Q2 2018
 
2017 Monitor Awards Gold Winners: Advisor
2017 Monitor Awards Gold Winners: Advisor2017 Monitor Awards Gold Winners: Advisor
2017 Monitor Awards Gold Winners: Advisor
 
2017 Monitor Awards Gold Winners: P&C Insurance
2017 Monitor Awards Gold Winners: P&C Insurance2017 Monitor Awards Gold Winners: P&C Insurance
2017 Monitor Awards Gold Winners: P&C Insurance
 
2017 Monitor Awards Gold Winners: Health Insurance
2017 Monitor Awards Gold Winners: Health Insurance2017 Monitor Awards Gold Winners: Health Insurance
2017 Monitor Awards Gold Winners: Health Insurance
 
2017 Monitor Awards Gold Winners: Life Insurance
2017 Monitor Awards Gold Winners: Life Insurance2017 Monitor Awards Gold Winners: Life Insurance
2017 Monitor Awards Gold Winners: Life Insurance
 
Annuity and Life Insurance Product Update - Q4 2017
Annuity and Life Insurance Product Update - Q4 2017Annuity and Life Insurance Product Update - Q4 2017
Annuity and Life Insurance Product Update - Q4 2017
 
2017 Monitor Awards Gold Winners: Annuities
2017 Monitor Awards Gold Winners: Annuities2017 Monitor Awards Gold Winners: Annuities
2017 Monitor Awards Gold Winners: Annuities
 
Credit Card Product Update - 2017 Year in Review
Credit Card Product Update - 2017 Year in ReviewCredit Card Product Update - 2017 Year in Review
Credit Card Product Update - 2017 Year in Review
 
Annuity and Life Insurance Product Update - Q3 2017
Annuity and Life Insurance Product Update - Q3 2017Annuity and Life Insurance Product Update - Q3 2017
Annuity and Life Insurance Product Update - Q3 2017
 
Credit Card Product Update: January-June 2017
Credit Card Product Update: January-June 2017Credit Card Product Update: January-June 2017
Credit Card Product Update: January-June 2017
 
Annuity and Life Insurance Product Update - Q2 2017
Annuity and Life Insurance Product Update - Q2 2017Annuity and Life Insurance Product Update - Q2 2017
Annuity and Life Insurance Product Update - Q2 2017
 

Kürzlich hochgeladen

Taipei, A Hidden Jewel in East Asia - PR Strategy for Tourism
Taipei, A Hidden Jewel in East Asia - PR Strategy for TourismTaipei, A Hidden Jewel in East Asia - PR Strategy for Tourism
Taipei, A Hidden Jewel in East Asia - PR Strategy for TourismBrian Lin
 
Hungarys economy made by Robert Miklos
Hungarys economy   made by Robert MiklosHungarys economy   made by Robert Miklos
Hungarys economy made by Robert Miklosbeduinpower135
 
20240314 Calibre March 2024 Investor Presentation (FINAL).pdf
20240314 Calibre March 2024 Investor Presentation (FINAL).pdf20240314 Calibre March 2024 Investor Presentation (FINAL).pdf
20240314 Calibre March 2024 Investor Presentation (FINAL).pdfAdnet Communications
 
Sarlat Advisory - Corporate Brochure - 2024
Sarlat Advisory - Corporate Brochure - 2024Sarlat Advisory - Corporate Brochure - 2024
Sarlat Advisory - Corporate Brochure - 2024Guillaume Ⓥ Sarlat
 
ACCOUNTING FOR BUSINESS.II DEPARTMENTAL ACCOUNTS.
ACCOUNTING FOR BUSINESS.II DEPARTMENTAL ACCOUNTS.ACCOUNTING FOR BUSINESS.II DEPARTMENTAL ACCOUNTS.
ACCOUNTING FOR BUSINESS.II DEPARTMENTAL ACCOUNTS.KumarJayaraman3
 
Work and Pensions report into UK corporate DB funding
Work and Pensions report into UK corporate DB fundingWork and Pensions report into UK corporate DB funding
Work and Pensions report into UK corporate DB fundingHenry Tapper
 
Solution manual for Intermediate Accounting, 11th Edition by David Spiceland...
Solution manual for  Intermediate Accounting, 11th Edition by David Spiceland...Solution manual for  Intermediate Accounting, 11th Edition by David Spiceland...
Solution manual for Intermediate Accounting, 11th Edition by David Spiceland...mwangimwangi222
 
Stock Market Brief Deck for March 26.pdf
Stock Market Brief Deck for March 26.pdfStock Market Brief Deck for March 26.pdf
Stock Market Brief Deck for March 26.pdfMichael Silva
 
RWA Report 2024: Rise of Real-World Assets in Crypto | CoinGecko
RWA Report 2024: Rise of Real-World Assets in Crypto | CoinGeckoRWA Report 2024: Rise of Real-World Assets in Crypto | CoinGecko
RWA Report 2024: Rise of Real-World Assets in Crypto | CoinGeckoCoinGecko
 
CLMV-Outlook-March-2024-ENG-20240327.pdf
CLMV-Outlook-March-2024-ENG-20240327.pdfCLMV-Outlook-March-2024-ENG-20240327.pdf
CLMV-Outlook-March-2024-ENG-20240327.pdfSCBEICSCB
 
The unequal battle of inflation and the appropriate sustainable solution | Eu...
The unequal battle of inflation and the appropriate sustainable solution | Eu...The unequal battle of inflation and the appropriate sustainable solution | Eu...
The unequal battle of inflation and the appropriate sustainable solution | Eu...Antonis Zairis
 
The CBR Covered Bond Investor Roundtable 2024
The CBR Covered Bond Investor Roundtable 2024The CBR Covered Bond Investor Roundtable 2024
The CBR Covered Bond Investor Roundtable 2024Neil Day
 
Buy and Sell Urban Tots unlisted shares.pptx
Buy and Sell Urban Tots unlisted shares.pptxBuy and Sell Urban Tots unlisted shares.pptx
Buy and Sell Urban Tots unlisted shares.pptxPrecize Formely Leadoff
 
2024.03 Strategic Resources Presentation
2024.03 Strategic Resources Presentation2024.03 Strategic Resources Presentation
2024.03 Strategic Resources PresentationAdnet Communications
 
Contracts with Interdependent Preferences
Contracts with Interdependent PreferencesContracts with Interdependent Preferences
Contracts with Interdependent PreferencesGRAPE
 

Kürzlich hochgeladen (20)

Taipei, A Hidden Jewel in East Asia - PR Strategy for Tourism
Taipei, A Hidden Jewel in East Asia - PR Strategy for TourismTaipei, A Hidden Jewel in East Asia - PR Strategy for Tourism
Taipei, A Hidden Jewel in East Asia - PR Strategy for Tourism
 
Hungarys economy made by Robert Miklos
Hungarys economy   made by Robert MiklosHungarys economy   made by Robert Miklos
Hungarys economy made by Robert Miklos
 
Monthly Economic Monitoring of Ukraine No.230, March 2024
Monthly Economic Monitoring of Ukraine No.230, March 2024Monthly Economic Monitoring of Ukraine No.230, March 2024
Monthly Economic Monitoring of Ukraine No.230, March 2024
 
Commercial Bank Economic Capsule - March 2024
Commercial Bank Economic Capsule - March 2024Commercial Bank Economic Capsule - March 2024
Commercial Bank Economic Capsule - March 2024
 
20240314 Calibre March 2024 Investor Presentation (FINAL).pdf
20240314 Calibre March 2024 Investor Presentation (FINAL).pdf20240314 Calibre March 2024 Investor Presentation (FINAL).pdf
20240314 Calibre March 2024 Investor Presentation (FINAL).pdf
 
Sarlat Advisory - Corporate Brochure - 2024
Sarlat Advisory - Corporate Brochure - 2024Sarlat Advisory - Corporate Brochure - 2024
Sarlat Advisory - Corporate Brochure - 2024
 
ACCOUNTING FOR BUSINESS.II DEPARTMENTAL ACCOUNTS.
ACCOUNTING FOR BUSINESS.II DEPARTMENTAL ACCOUNTS.ACCOUNTING FOR BUSINESS.II DEPARTMENTAL ACCOUNTS.
ACCOUNTING FOR BUSINESS.II DEPARTMENTAL ACCOUNTS.
 
Work and Pensions report into UK corporate DB funding
Work and Pensions report into UK corporate DB fundingWork and Pensions report into UK corporate DB funding
Work and Pensions report into UK corporate DB funding
 
Solution manual for Intermediate Accounting, 11th Edition by David Spiceland...
Solution manual for  Intermediate Accounting, 11th Edition by David Spiceland...Solution manual for  Intermediate Accounting, 11th Edition by David Spiceland...
Solution manual for Intermediate Accounting, 11th Edition by David Spiceland...
 
Stock Market Brief Deck for March 26.pdf
Stock Market Brief Deck for March 26.pdfStock Market Brief Deck for March 26.pdf
Stock Market Brief Deck for March 26.pdf
 
RWA Report 2024: Rise of Real-World Assets in Crypto | CoinGecko
RWA Report 2024: Rise of Real-World Assets in Crypto | CoinGeckoRWA Report 2024: Rise of Real-World Assets in Crypto | CoinGecko
RWA Report 2024: Rise of Real-World Assets in Crypto | CoinGecko
 
CLMV-Outlook-March-2024-ENG-20240327.pdf
CLMV-Outlook-March-2024-ENG-20240327.pdfCLMV-Outlook-March-2024-ENG-20240327.pdf
CLMV-Outlook-March-2024-ENG-20240327.pdf
 
The unequal battle of inflation and the appropriate sustainable solution | Eu...
The unequal battle of inflation and the appropriate sustainable solution | Eu...The unequal battle of inflation and the appropriate sustainable solution | Eu...
The unequal battle of inflation and the appropriate sustainable solution | Eu...
 
The CBR Covered Bond Investor Roundtable 2024
The CBR Covered Bond Investor Roundtable 2024The CBR Covered Bond Investor Roundtable 2024
The CBR Covered Bond Investor Roundtable 2024
 
Buy and Sell Urban Tots unlisted shares.pptx
Buy and Sell Urban Tots unlisted shares.pptxBuy and Sell Urban Tots unlisted shares.pptx
Buy and Sell Urban Tots unlisted shares.pptx
 
Effects & Policies Of Bank Consolidation
Effects & Policies Of Bank ConsolidationEffects & Policies Of Bank Consolidation
Effects & Policies Of Bank Consolidation
 
2024.03 Strategic Resources Presentation
2024.03 Strategic Resources Presentation2024.03 Strategic Resources Presentation
2024.03 Strategic Resources Presentation
 
Mobile Money Taxes: Knowledge, Perceptions and Politics: The Case of Ghana
Mobile Money Taxes: Knowledge, Perceptions and Politics: The Case of GhanaMobile Money Taxes: Knowledge, Perceptions and Politics: The Case of Ghana
Mobile Money Taxes: Knowledge, Perceptions and Politics: The Case of Ghana
 
Contracts with Interdependent Preferences
Contracts with Interdependent PreferencesContracts with Interdependent Preferences
Contracts with Interdependent Preferences
 
E-levy and Merchant Payment Exemption in Ghana
E-levy and Merchant Payment Exemption in GhanaE-levy and Merchant Payment Exemption in Ghana
E-levy and Merchant Payment Exemption in Ghana
 

Mobile Finance: 2016 Trends and Innovations

  • 1. 1
  • 2.  Introduction  2015 Mobile Trends & Innovations  2016 and Beyond  About Us Table of Contents • Wearable Technology • 3D Force Touch • Widgets & Previews • Transactions • Mobile Account Openings • Security • Mobile Innovators • Wearables • Virtual & Augmented Reality • Bitcoin Wallet Security • Key Takeaways• Corporate Insight • Mobile Monitor 2
  • 4. 2015 saw financial institutions continue their shift toward a mobile-centric approach, as this channel quickly becomes the primary means of interaction between consumers and firms. According to a March 2015 report from the Federal Reserve, 35% of mobile phone users with a bank account used mobile banking in 2014, up 150% from 2010. Additionally, 52% of all smartphone owners have used mobile banking in the last 12 months.1 Building a strong mobile offering can help reinforce a positive relationship with clients, especially younger, more tech-focused Millennials. As a result, mobile finance apps continue to evolve to provide consumers with the information they want, when they want it. 4 Consumer and Mobile Financial Services 2015. Federal Reserve Board. March 2015. Financial services firms continued to improve and refine their smartphone capabilities, and have begun to capitalize on new and trendy devices such as wearables. Traditional, established players are also taking inspiration from fintech firms and bitcoin wallet providers to provide a better experience to their clients. In December 2014, we published our year-end review of noteworthy mobile finance trends that had occurred that year. Now, at the start of 2016, we take at look at how those trends have advanced and highlight some new developments that have emerged. We supplement this report with our recent research on mobile account opening, Apple Watch apps, money movement and fintech mobile innovators. Keeping up with Mobile Finance
  • 5. 2015 Mobile Trends & Innovations • Wearable Technology • 3D Force Touch • Widgets & Previews • Transactions • Mobile Account Openings • Security • Mobile Innovators
  • 6. • The Apple Watch was released on April 24, 2015 and had an immediate impact on the financial services industry • While other wearable devices had been on the market for several years (e.g., Pebble), few financial services firms had invested any effort in developing apps on these platforms • In less than a year since its release, many financial services firms have already updated their iPhone apps to support the Apple Watch, including Bank of America, Capital One, Charles Schwab, Citi, Discover, E*TRADE, Fidelity, TD Ameritrade, USAA and Wells Fargo The release of the Apple Watch reenergized the wearables market 58% 17% 9% 8% 2015 Smart Wristwear Market Share Apple Watch Android Wear Pebble RTOS 6 Wearable Technology Source: IDC
  • 7. • While the Apple Watch may one day offer robust functionality, financial services firms are limited in what they currently provide clients  Banks and credit card providers tend to only offer account balance details  Most brokerage firms only provide basic information about markets and watch lists • Charles Schwab and TD Ameritrade stand out for allowing clients to initiate trades via the Apple Watch, though the transactions must be completed on the synched iPhone • Fidelity offers detailed market information and charts that effectively utilize the Apple Watch’s limited screen space Apple Watch capabilities from traditional firms remain limited in scope Charles Schwab Initiate Trade 7 Fidelity Markets Fidelity Details Wearable Technology
  • 8. • Robinhood allows clients to complete a trade directly through its Apple Watch app Fintech investing, budgeting and P2P firms provide more robust transaction capabilities 8 Robinhood Trade Process Square Cash Payment • Additional transaction capabilities at other firms include deposits and contributions toward goals (Acorns and Betterment) and P2P payments (Square Cash) Acorn Deposits Betterment Deposits Wearable Technology
  • 9. • 3D Touch provides different interactions depending on how hard the user presses on the screen, including what Apple calls “Peek and Pop” and “Quick Actions” • Users can tap firmer than usual on a screen component to get a peek at what it consists of, and then tap more firmly to “pop” the window into full view  On the USAA credit card Transactions screen, clients can use 3D Touch on a transaction to view additional details without navigating to a separate details screen • Quick Actions menu options appear when users press firmly on app icons from the phone’s Home screen  USAA and Vanguard clients can use 3D Touch on an app icon to gain quick access the most commonly used sections of the apps Vanguard Quick Actions USAA Quick Actions USAA Peek and Pop 9 3D Force Touch Apple introduced 3D Touch capabilities to its iPhone 6s, providing users with a new way to interact with apps
  • 10. Widgets  Firms including Discover, E*TRADE, Fidelity, Fifth Third and Merrill Lynch/Edge all offer iOS and Android widgets Widgets and previews offer quick access to account information without logging in 10Discover Card Widget - iPhone E*TRADE & Charles Schwab Widgets - Android • Access to account balances is a vital aspect of any firm’s mobile app • With that in mind, firms have developed two ways to provide clients with quick access to their balances: In-App Account Previews  Firms including Discover, Fidelity, Fifth Third, PNC and Wells Fargo offer account previews without having to log in Citibank Mobile Snapshot - Android Widgets & Previews
  • 11. • Ally Bank and U.S. Bank introduced rush delivery on bill payments • Retirement firms introduced new IRA contribution capabilities  USAA now allows customers to make contributions to their IRA  Voya Financial’s MyOrangeMoney retirement projection tool allows participants to update their contribution rate • TD Ameritrade clients can create new custom option strategies from the firm’s thinkorswim app by choosing up to four option legs 11 thinkorswim Custom OptionU.S. Bank Express Bill Pay Transactions Several firms improved or enhanced their existing transaction capabilities
  • 12. • Bank of America, Fidelity, KeyBank, USAA, and Vanguard allow clients to open a new account directly from their mobile apps  Expedited applications with pre-filled information for existing clients help to streamline the process • USAA and Wells Fargo (mobile site) offer an innovative feature that auto-populates key fields in the application with information drawn from a photo of one’s drivers license 12 Bank of America Expedited Application USAA Photo Capabilities • Of the 27 firms tracked by Mobile Monitor, 19% now offer the ability to start a new relationship via their mobile app, while 52% provide access to a mobile-optimized account application when visiting the firm’s site from a mobile device Mobile Account Opening Leading firms have finally begun to offer a mobile account opening experience
  • 13. • Discover, USAA and Capital One Wallet’s apps include the ability to temporarily lock or freeze a credit card if it is misplaced or stolen • Biometric security is increasingly prevalent with Touch ID as the most common implementation  44% of the firms covered in Mobile Monitor now provide Touch ID login • Bank of America and Chase provide an alternative second-factor authentication option to log in with the use of a token 13 Discover Freeze Account Chase – Use Token Security Mobile security continues to be a focus for enhancements
  • 14. • Innovators such as Square Cash and Venmo borrow mobile-first social design characteristics to simplify the registration and use of the app  Venmo customers can link a Facebook account and send money to people on their friends list  Square Cash’s payment activity mimics that of a messaging interface, drawing inspiration from outside of financial services • Acorns, Coinbase and Robinhood use account integration to quickly link multiple external accounts  Customers can simply choose their bank from a set of logos and enter their online banking username and password to establish a connection 14Venmo Enrollment Coinbase Account IntegrationSquare Cash Payment Activity Mobile Innovators Fintech startups are offering a more streamlined registration/aggregation experience
  • 15. Mobile Finance: 2016 and Beyond • Wearable Technology • Virtual & Augmented Reality • Bitcoin Wallet Security • Key Takeaways
  • 16. • We expect to see more financial services firms introduce new transaction capabilities to their wearable apps as developers learn the strengths and weaknesses of the platform  Banks will support transfers, P2P payments and bill pay with a tap from the app  Brokerages will allow clients to initiate and even complete trades on the Apple Watch CIBC - Transfers 16Robinhood - Trade Wearable Technology Wearable devices will begin to provide a wider range of transaction capabilities
  • 17. • With the release of Oculus Rift and Samsung Gear VR last year, firms are beginning to experiment with virtual reality capabilities to create visual and fun experiences for clients  Fidelity created the StockCity app for Oculus in 2014. It visualizes portfolio data as a city where different building heights correlate to stocks at different prices. • On a more practical level, USAA offers a “Specs” feature for homebuyers that uses augmented reality to view property information • Magic Leap, the augmented reality startup, secured $793.5 million in funding from several prominent investors including Fidelity and J.P. Morgan. The technology could allow firms to superimpose 3D imagery over real world experiences. 17 USAA’s Specs Feature Fidelity StockCity Oculus App Virtual & Augmented Reality Magic Leap Demo Video Firms will explore new uses for augmented & virtual reality apps
  • 18. • While many financial institutions use two-factor authentication at login, this technology can be leveraged on a per-transaction basis as an optional layer of additional security  GreenAddress requires two-factor authentication on a per-transaction basis; Amory requires users to enter their passphrase in order to conduct an outgoing transaction • Firms may adopt mnemonic passphrases to replace credentials or as a password recovery tool  Bitcoin wallets typically use a set of between 6-15 random words (e.g., “angry owls cereal carwash bubble curtain”)  Breadwallet goes as far as requiring customers to create a new phrase if they attempt to take a screenshot of the phrase with their mobile device • Blockchain offers a password strength tool in the app to ensure users are creating strong credentials 18 Breadwallet Passphrase & Warning GreenAddress Two-Factor Security & Blockchain Password Strength Tool Bitcoin Wallet Security Firms may begin to adopt the tighter security standards used by Bitcoin wallets
  • 19. • Financial services firms need to recognize that a growing number of clients want a “mobile-only,” or at least “mobile-first,” relationship with them. Today, this kind of relationship is nearly impossible, at least with the major banks, brokerages and card issuers, since so many account capabilities and features are only accessible from these firms' websites. When mobile apps were first introduced, they were viewed as complementary access points to the website for users on the go. Now a growing consumer segment would prefer to use the mobile channel as the main way of interacting with their financial services providers. Firms should provide such a "mobile-only" or "mobile-first“ experience, or they may lose clients to more cutting-edge startups and fintech firms that do provide a truly mobile-focused experience. • As mobile devices evolve, the possibility to provide a broader range of enhanced capabilities grows. Many of the most common functions available on today’s mobile platforms were not feasible or compatible with the software or hardware found on the first generation of mobile devices. As new and improved smartphones are introduced to the market, financial services firms have the opportunity to provide innovative products, services and experiences. • Customer experience is being benchmarked across verticals. While innovators such as Betterment, Wealthfront and Venmo have disrupted the competitive landscape within financial services, customer expectations are being shaped by other cutting-edge websites they use in their daily lives. The superb experience provided by companies like Apple, Amazon, Facebook and Google has set a new bar that financial services firms must clear if they hope to delight their customers. With that in mind, it’s critical that financial institutions look beyond their own industry to benchmark the experience they provide against the offerings of these best-in-class organizations. 19 Key Takeaways for Financial Services Firms
  • 20. About Us • Corporate Insight • Mobile Monitor
  • 21. • Corporate Insight is a New York-based research and consulting firm that helps financial institutions improve their customer experience and establish a compelling competitive advantage • Our Monitor research offers ongoing competitive intelligence by industry vertical, reporting on the customer experience from a unique firsthand perspective • Our Consulting Services team provides a range of strategic and tactical research services, with a focus on emerging technology and disruptive forces. Our services include:  Custom research, including mobile-focused engagements  Survey research, including investor, retirement plan participant and bank customer surveys  Industry-wide studies on key topics (e.g., Millennials, fintech startups, etc.)  User research (e.g., user testing, heuristic reviews, etc.)  Website and Mobile Audits • For more information about Corporate Insight, please contact Grace Lei at (646) 929-5148 or glei@corporateinsight.com. 21 About Corporate Insight
  • 22. • Mobile Monitor is Corporate Insight’s subscription research service that tracks mobile development across the bank, brokerage, credit card and asset management industry segments. • We provide our subscribers with:  Bi-weekly Updates reporting on mobile platform developments at over 100 firms  In-depth Quarterly Reports on such topics as:  Mobile Leaders  Mobile Account Opening  Apple Watch Apps  Money Movement  Quarterly capabilities matrix and films  Analyst support 22 Mobile Monitor’s Cross-Industry Coverage Set About Mobile Monitor