With 2017 coming to a close, we present the second annual Healthcare Monitor Awards, offering an analysis of the state of the health insurance industry in terms of the best digital resources available to members. This year we benchmark industry leaders across six critical categories, awarding gold, silver and bronze medals based on how well firms meet our criteria.
The gold medal is reserved for capabilities that offer an exceptionally valuable service to members in a user-friendly interface. The silver medal recognizes resources that offer strong functionalities while suffering from a few small flaws. Finally, the bronze medal goes to resources that, though imperfect, offer members an excellent or uniquely valuable service. In this slide deck, we highlight the gold medal winners across all categories.
2. Corporate Insight provides competitive intelligence, consulting and user experience research to the nation's leading
insurers, financial services firms and educational institutions. For more than two decades, the firm has published
customer experience-focused research and has advised clients on key competitive issues with a focus on helping
them improve their digital capabilities. The firm offers subscription-based Monitor services in 15 verticals, including
healthcare, alumni relations and brokerage, along with custom research and consulting services, digital capabilities
audits, special studies and UX research.
Healthcare Monitor examines the digital member experience of more than 30 leading group health insurance firms,
providing subscribers a unique, firsthand analysis of the industry’s online capabilities, including web usability, account
management, billing, claims, mobile capabilities, social media strategy, tools, educational content and wellness
programs.
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3. With 2017 coming to a close, we present the second annual Healthcare Monitor Awards, offering an analysis of the
state of the health insurance industry in terms of the best digital resources available to members. This year we
benchmark industry leaders across six critical categories, awarding gold, silver and bronze medals based on how well
firms meet our criteria.
The gold medal is reserved for capabilities that offer an exceptionally valuable service to members in a user-friendly
interface. The silver medal recognizes resources that offer strong functionalities while suffering from a few small
flaws. Finally, the bronze medal goes to resources that, though imperfect, offer members an excellent or uniquely
valuable service. In this slide deck, we highlight the gold medal winners across all categories.
Healthcare Monitor Awards
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4. Medal Chart
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Firm Medal Count
Aetna
BCBS of Massachusetts
BCBS of Illinois
Cigna
Florida Blue
Humana
Oscar
Tufts Health Plan
United Healthcare
5. Category Overview
Promote Your Firm’s 2017 Monitor Awards!
Corporate Insight is happy to assist all award-winning firms in promoting their honors. For more information,
contact us at pr@corporateinsight.com.
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