Conversations Matter™ because they are fundamental to success in so many ways. They matter because… * you make more money if you really understand how to talk to your staff; (1) * you work harder and stick around longer if you engage well with your managers and colleagues; * you have much better relationships if you talk and support each other. (40% of marriages end in divorce, 20% of defacto relationships split within 18months of the birth of a child, and 70,000 kids, under the age of 18, are experiencing their birth parents separating) (2) * you live longer if you contribute to open, caring and honest conversations. (3) ___________ 1. Since 1998 Fortunes 100 Best Companies to Work For has shown their stocks have returned 5 times as much to investors as the market in general. 2. Australian Bureau of Statistics. 3. Dean Ornish: Love and Survival: The Healing Power of Intimacy.

1. We l c o m e
!

2. "Hugh has added a lot of value to our business,
through business coaching and sales training.
Most recently he used Conversation M.O.D.E. to
facilitate broader understanding of people's
work preferences which has really resonated
with all team members and they are now
appreciating their individual strengths but also
the value of other's styles. We will work with
Hugh in the future as he makes it a point to
understand our business and is professional in
all that he delivers."
Head of People and Culture, The Wine Society

3. "Hugh was recommended to me as a
person of good character and
exceptional training skills; he not only
displayed these qualities but also was
engaging, communicative, flexible and
imaginative. Hugh helped us to grow
Candle into one of the most admired
companies in the industry. I highly
recommend him for culture changing
sales oriented assignments."
CEO, Candle Recruiting

4. y are s…
e the way
caus
™ be so many
atter ess in
ons M ur succ
rsati o yo
C onve ntal t
fund ame

5. y are s…
e the way
caus
™ be so many
atter ess in
ons M ur succ
rsati o yo
C onve ntal t
fund ame
you make more money if you talk, really talk to your
staff and clients;
you work harder and stick around longer if you
engage well with your managers and colleagues;
you have much better relationships if you talk and
support each other than if you don’t;
you live longer if you contribute to open, caring and
honest conversations.

6. "Engaged to deliver a tailored program for 10 of
our people to view "Selling is Just a
Conversation" over 4 weeks. Feedback from the
team was: "best money I have ever spent", "best
training course ever", "valuable from the first to
the last minute", "made me think totally
differently about how I execute my job -
learned a lot". We will engage Hugh again
because he engages honestly, professionally,
warmly and thought provokingly."
Head of Sales Engagement & Support Services,
Communications Design & Management Pty Limited

7. "Thank you for a well run workshop. Both the
content and the delivery were outstanding!
What I found extremely powerful about Selling
is just a conversation is that it puts into a
process something which requires a high level
of self awareness and inter-personal
proficiency. Making something intangible,
tangible for the process driven individual. This
makes it particularly relevant for those of us
selling services and who are by nature more
fact based rather than relationship driven
individuals."
Director - Consulting, Portland Group

8. We a re fo r yo u i f yo u n
e e d to . . .

9. We a re fo r yo u i f yo u n
e e d to . . .
improve sales performance
increase engagement with staff and clients
influence more
manage challenging conversations/relationships
improve your personal brand
present with impact
o n ve rs atio n s !
St a ke sC
.C. E . yo u r Hig h
Le a r n h o w to A

10. "Having attended a number of sales
training courses over the years, I thought
the emphasis on relationship building with
the client through conversation was a
different angle. The ‘Selling is Just a
conversation’ methodology helped our
more experienced sales people, as well as
those that had never been on a course
before and don’t consider themselves in a
sales role."
Director, Solutions Asset Management Limited

11. "In this day of email, SMS and MSN it
was a refreshing reminder that some
people think the “art of conversation”
has not been lost. Meeting and
listening to Hugh could not have come
at a better time for our business. His
impact started the minute he arrived
but will continue long after he left."
National Business Development Manager
Conveyor and Hoist

12. ns Ma tter™
onve rsatio nd
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am e a
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ien ion.
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het one or
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13. "Your willingness to assist us at short notice
was outstanding. As anticipated we met with
the company Director of the potential company
client. As planned with you we left the meeting
with a definitive commitment by him to forward
the company’s legal future work to us. I was
very pleased with the result and more
importantly how we managed the meeting.
I am convinced that the “Just a conversation”
method and preparation was fundamental to
the success of the meeting for all parties."
Principal, Vincent CCL

14. "Hugh... ran a four hour workshop for the
Hilton Hotels Senior Leadership Team in
Australasia and as a result has secured
additional work from a number of individual
Hilton hotels. Hugh is engaging as a presenter
and delivers a simple message through
Conversation M.O.D.E.™ in a way that is fun for
all. We all learnt something about ourselves that
will add value within the teams we work and
how we communicate with each other. I would
not hesitate to recommend Hugh to other
businesses."
Regional Director of Human Resources - Australasia,
Hilton Hotels of Australia

15. "Everybody thoroughly enjoyed the day,
there was a good dose of humour which
kept everybody well and truly motivated and
the outcome was very positive. Our team
actively applies what they have learnt when
communicating with clients as well as
suppliers which in turn enhances our ability
to provide superior care."
Managing Director, Fracht Australia

16. "Thanks again for your motivational,
inspirational & entertaining
presentation to my team at our
Caloundra offsite. We thoroughly
enjoyed every moment of it and the
group came away feeling both
energised and convinced of the many
benefits of simply having an engaging
conversation with our customers."
Operational Delivery Manager
SingTel Optus Pty Limited

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ll s
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We ar
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Peo t - not
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Be Ma tter™

18. "Hugh has presented on goal setting and
personal selling to my TEC group as well as to
prospective TEC CEO members. He delivers with
much energy and is able to connect in a way
that facilitates people to gain insights into their
own behaviours when it comes to selling
themselves or their organisations' products/
services. I would recommend Hugh to any
organisation which is seeking to lift the sales
performance of its people."
Chairman, Centricom Pty Ltd.

19. "Thank you for a well run workshop. Both the
content and the delivery were outstanding!
What I found extremely powerful about Selling
is just a conversation is that it puts into a
process something which requires a high level
of self awareness and inter-personal
proficiency. Making something intangible,
tangible for the process driven individual. This
makes it particularly relevant for those of us
selling services and who are by nature more
fact based rather than relationship driven
individuals."
Director - Consulting, Portland Group

20. H o w do we do w h at we
do?

21. H o w do we do w h at we
do?
Speaking
Coaching
Facilitated Workshops

22. "Hugh is brilliant! Whilst being
coached I have really enjoyed his
effective and articulate examples. A
few of his sharp sentences have
already secured me meetings. Helpful
and knowledgeable, his experience is
awesome."
Consultant, Navigator Project Finance Pty Ltd

23. We continue to get astounding results
from our staff from your "Presentation
is Just a Conversation" course. The
confidence levels after the training are
way up, the feedback is excellent and the
quality of presentations vastly improved.
Instead of having to drag our staff along
we now have them lining up. This is in no
small way a tribute to both the way you
have structured the course but also to
your dynamic training style.
Learning and Development Unit Manager
Australian Quarantine and Inspection Service

24. Drawing out my development areas and assisted
me in ways to improve them ... Providing a clear
direction and focus on things that needed to be
done ... Working with me in strengthening my
approach to dealing with senior management ...
Assisting me in being more goal focused and
also defining the activities to achieve the goals ...
Tracey provided the skills to not only draw out
my thoughts but also to use her as a sounding
board for ideas and initiatives. I believe it has
been the most valuable piece of development I
have received since starting with KPMG.
Director, KPMG

25. Tha nk Y
ou!