This document is a resume for Connie Andrew, who has extensive experience in customer service and medical billing and coding. She has over 15 years of experience in food service and customer service roles. She also has a degree in Medical Billing and Coding from Ultimate Medical Academy and certifications in CPT and ICD-9 & 10 codes, medical billing forms, and Medicare. She is proficient in Microsoft Word and has strong time management, organizational, and communication skills.

1. Connie Andrew
1901 30th street Moline, Ill 61265
309-830-6966 • connieandrew@ymail.com
Dedicatedand well-roundedprofessional withextensivecustomer-service skillsandprovenability to take initiative in
seeking opportunities to add to a robust medical education with a dynamic healthcare provider.
QUALIFICATIONS
 CPT and ICD- 9 & 10 Knowledge
 Experienced with Microsoft Word
 Typing proficient 30wpm
 Certified in Medical Billing, World of Medicare, and CMs forms 1450-1500
 Time management skills
 Attention to detail
 Trustworthy
 Dependable
 Organized
 Willing to learn new things
 Team player
 Customer service oriented
EDUCATION
Ultimate Medical Academy - Online – Tampa, FL 01/2015
Medical Billing and Coding
 Dean’s List. Maintained GPA of 4.0
 Certified in World of Medicare
 Certified Medical Billing and Form CMS 1450 & 15
Current
WORK EXPERIENCE
Hy-Vee – Moline, Ill 03/15-Current
Server
 Customerservice satisfaction. Handlecash,creditcardsand dependable. Providetop customer dining out
experience. I know most guests and what their order is. I always get to know them on a personal level.
Buffalo Wild Wings – Savoy, Ill 09/2009–12/2014
Shift leader
 Handle cash, count money drawers, open and close facility.
 Make schedules for other employees, over-see server, hosts and cooks. Make sure guest have a great
dining experience.
– Ruby Tuesday-Bloomington, Ill
CertifiedTrainer 09/2001–10/2014
 Began as a server and became shift leader and certified trainer in serving.
 Opened and trained new server in brand new areas in different locations.

2. 
INTERESTS
 Actively involved in my church organizations and women’s bible studies
 Quality time with family and friends
 Enjoy gardening and fishing
 Reading fiction novels
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